Job summary
An opportunity has just become available for the right candidate to join ENT Department Secretarial team at the Lewisham Hospital as Medical Secretary.
We are seeking for dedicated, motivated , proactive person to join our team to help us provide high quality care to our service.
The post holder will provide administrative and secretarial support to ENT Department and Senior Management Team. The post holder will also be required to attend meetings where agenda and minutes/note taking will be required. Communication is a must between external and internal members of staff as well as the public.
You must enjoy working in a busy environment and be able to prioritise your own workload. You will need good interpersonal skills with the ability to work as part of a team, be IT literate, and able to work well under pressure in a fast paced environment.
Main duties of the job
To provide a full secretarial and clerical service to the Consultant and the Consultant's team.
The post is a vital link between the patient, the Consultant, the wider Trust and other peopleinvolved in the provision of health care. The post holder may on occasion supervise othersecretarial and clerical staff.
To act as a central point of information and communication for the clinical team.
To provide a full secretarial support service to consultants and members of their teams in respect to their general medical duties and specialist work.
To act independently ensuring that daily tasks and ongoing workloads are prioritised and completed in agreed timeframes.
About us
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, patients, other departments within the Trust and all other departments.
To type all clinical letters, including those of a sometimes distressing or emotional nature, from audiotape or direct dictation as agreed.
To organise and service meetings on behalf of the Consultant and the Consultants team, taking and distributing minutes as required.
To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner, and respecting patient confidentiality at all times.
To prioritise and process incoming correspondence and ensure that it is dealt withpromptly by the appropriate member of staff.
To ensure that investigation reports are brought to the attention of the appropriate medical team and signed off by the appropriate member of staff. Arrange for the request and/or safe onward transmissions of patient investigation reports and film to other sites where necessary.
To maintain filing systems that facilitates the effective running of the department.
To use the appropriate IT system for checking patient information and appointments.
To manage patient records appropriately, ensuring an up-to-date record is maintained ofall case notes returned from the wards and clinics, that patient case notes are available for clinics and appointments and are dispatched to other departments or hospitals as necessary.
Job description
Job responsibilities
To act as first point of contact on behalf of the consultant and the Trust and deal effectively and courteously with all enquiries from GPs, patients, other departments within the Trust and all other departments.
To type all clinical letters, including those of a sometimes distressing or emotional nature, from audiotape or direct dictation as agreed.
To organise and service meetings on behalf of the Consultant and the Consultants team, taking and distributing minutes as required.
To deal with all telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner, and respecting patient confidentiality at all times.
To prioritise and process incoming correspondence and ensure that it is dealt withpromptly by the appropriate member of staff.
To ensure that investigation reports are brought to the attention of the appropriate medical team and signed off by the appropriate member of staff. Arrange for the request and/or safe onward transmissions of patient investigation reports and film to other sites where necessary.
To maintain filing systems that facilitates the effective running of the department.
To use the appropriate IT system for checking patient information and appointments.
To manage patient records appropriately, ensuring an up-to-date record is maintained ofall case notes returned from the wards and clinics, that patient case notes are available for clinics and appointments and are dispatched to other departments or hospitals as necessary.
Person Specification
Education and Qualifications
Essential
- AMSPAR, or equivalent. RSA 3 typing or equivalent
Skills and Abilities
Essential
- Excellent audio and word processing skills.
- Excellent computer literacy [Word, Excel, PowerPoint]
- Excellent organisational and administration skills.
- Good customer care skills. Effective communication skills.
- Ability to prioritise a busy workload.
- Advanced keyboard skills.
Experience
Essential
- Previous experience of working in a busy healthcare environment.
- Previous secretarial experience.
Desirable
- Previous experience as a Medical Secretary.
Knowledge
Essential
- Sound understanding of practical Data Protection issues.
- Excellent knowledge of medical terminology.
- Basic knowledge of child and adult protection issues.
Others
Essential
- Able to work on own initiative and within a team.
- Able to work to tight deadlines and within available resources.
- Flexible approach to work.
Person Specification
Education and Qualifications
Essential
- AMSPAR, or equivalent. RSA 3 typing or equivalent
Skills and Abilities
Essential
- Excellent audio and word processing skills.
- Excellent computer literacy [Word, Excel, PowerPoint]
- Excellent organisational and administration skills.
- Good customer care skills. Effective communication skills.
- Ability to prioritise a busy workload.
- Advanced keyboard skills.
Experience
Essential
- Previous experience of working in a busy healthcare environment.
- Previous secretarial experience.
Desirable
- Previous experience as a Medical Secretary.
Knowledge
Essential
- Sound understanding of practical Data Protection issues.
- Excellent knowledge of medical terminology.
- Basic knowledge of child and adult protection issues.
Others
Essential
- Able to work on own initiative and within a team.
- Able to work to tight deadlines and within available resources.
- Flexible approach to work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
