Paediatric Medical Secretary

Job description

Job responsibilities

The Paediatric Medical Secretary will:

• Address all enquiries with professionalism and courtesy.
• Produce and process clinical letters, sometimes of a sensitive nature.
• Handle telephone calls with a patient-focused approach.
• Maintain an effective filing system and manage post distribution.
• Ensure timely availability of patient medical records for clinics.
• Handle referrals, communicate clinic changes, and guide parents/carers about the patient pathway journey.
• Assist in training new staff and support peers.
• Comply with all Trust and departmental procedures and participate in performance reviews.
• Undertake mandatory training as directed by the Trust.

Partnerships, Communications, and Relationships:The successful candidate will establish strong communication channels with internal teams including Clinical Governance, PALS, and IT. They will also liaise externally with other Trusts, Social Care, Schools, and Training Facilitators. In addition, they will use intranet and Internet resources for up-to-date information on safeguarding adults at risk and manage stationery requirements for the Paediatric Management Team.

Person Specification

Qualifications and Training

Essential

• GCSEs or equivalent
• RSA3 Typing/Word Processing or other recognised qualification or equivalent experience.

Desirable

• NVQ4 in admin
• EDCL or similar IT qualification

Experience

Essential

• Significant secretarial and/or administrative experience.
• Computer skills Excel , Word & Power Point
• Experience of managing competing and varied demands
• Audio Typing

Desirable

• Use of Digital Dictation System

Knowledge and Skills

Essential

• Clear handwriting, spelling, grammar & numeracy.
• Ability to use initiative and work unsupervised.
• To have a systematic and methodical approach to work with attention to detail.
• Ability to demonstrate good interpersonal, oral and written communication skills especially when dealing with highly sensitive information and where there are barriers to understanding
• Ability to demonstrate good organisational skills and to prioritise/manage own workload in a demanding environment
• Ability to meet deadlines.
• Ability to deal tactfully and sympathetically with members of the public and professionals

Personal Qualities

Essential

• Ability to demonstrate an understanding and respect for confidentiality.
• Ability to work closely with team members and external parties.
• Responsive to change and ideas, adapt to new systems.
• Ability to work flexibly.
• Ability to work under pressure.
• Motivation to participate in personal and professional development programmes
• Ability to recognise when to see support.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham Hospital

Lewisham High Street

SE13 6LH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)