Job summary
The post holder will be required to work closely with qualified staff assisting general administrative/clerical duties and be fully competent in the features of the hospital computer system and undergo further training when systems are updated and, as job requires. Ensuring patient confidentiality is not compromised in line with the requirements of the Data Protection Act and providing prompt and accurate response to all enquiries.
Our team is committed to providing high quality, safety focused, and holistic care in a warm and friendly environment. Recent Friends and Family Test: 97.4% stated they would recommend our care. We are passionate in education and supporting our staff.
Main duties of the job
Ward 3 is a 28-bedded unit specialising in caring for respiratory patients and other specialist medicine cases. The unit has a high patient's turnover; the ward Sister and her team ensure all patients experience is positive and they feel valued. The main element of the role is to assist the Ward Manager and Nurses with general ward administration/clerical duties to ensure the smooth running of the unit as required. You will be the first point of contact for patients, their friends and families and ensuring that messages are passed appropriately and in a timely manner. To register patient details on ICARE ensuring a high level of data accuracy. To deal with written and telephone enquiries for the unit as appropriate, answer phone, cancellation e-mails, post, date stamping, photocopying, scanning- ensuring referral letters are sent/taken to the appropriate departments. Ordering all stocks for services within the site. General filing duties as required. To be aware of Trust Complaints Procedures and be able to act accordingly and assist in the process of obtaining medical notes when required and maintaining confidentiality at all times.
About us
Our team is committed to providing high quality, safety focused, and holistic care in a warm and friendly environment. Excellent students feedback We value our staff We have a hardworking and passionate Team Staff encouraged to raise new ideas that can improve service. Staff retention we deliver harm free care to our patient.
Excellent support for staff from Senior Nursing management team. You will have a structured Induction and Supernumerary period for smooth transition. We offer continual learning opportunities. You will be appraised annually by your Manager to achieve your learning objectives.
Job description
Job responsibilities
First point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.
To deal with patients in a mature manner when speaking to them on the phone and face to face. This may sometimes involve dealing with distressed patients and a sensitive and reassuring manner is required in difficult situations. Patient confidentiality should be maintained at all times.
To register patient details on Cerner ensuring a high level of data accuracy.
To admit and discharge on Cerner and on EPRS
To deal with written and telephone enquiries for the wards as appropriate.
To book follow up appointments as required
To participate in administration duties such as the answer phone, cancellation e-mails, post, date stamping, photocopying, scanning - ensuring referral letters are sent/taken to the appropriate departments.
Booking of hospital transport for patients according to the hospital Transport Policy. Liaisewith the Transport team with enquiries.
Job description
Job responsibilities
First point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.
To deal with patients in a mature manner when speaking to them on the phone and face to face. This may sometimes involve dealing with distressed patients and a sensitive and reassuring manner is required in difficult situations. Patient confidentiality should be maintained at all times.
To register patient details on Cerner ensuring a high level of data accuracy.
To admit and discharge on Cerner and on EPRS
To deal with written and telephone enquiries for the wards as appropriate.
To book follow up appointments as required
To participate in administration duties such as the answer phone, cancellation e-mails, post, date stamping, photocopying, scanning - ensuring referral letters are sent/taken to the appropriate departments.
Booking of hospital transport for patients according to the hospital Transport Policy. Liaisewith the Transport team with enquiries.
Person Specification
Qualifications and Training
Essential
- Good standard of education NVQ 2 or equivalent
- GCSE English Language or equivalent
- Numerate
Desirable
- NVQ Business Administration - Level II or equivalent
- RSA II
- Certificate in Office
- ICare Trained
Experience
Essential
- Previous experience of working in a busy environment
- Previous experience in an admin role
Desirable
- Previous experience of working in a busy environment in a healthcare setting
- Experience on the ICare System and Electronic Discharge Summaries System
- Previous experience of minute taking
Skills and Abilities
Essential
- Basic computer literacy (Word, Excel, PowerPoint)
Knowledge
Essential
- Basic understanding of practical Data Protection issues
- Knowledge of child and adult protection issues
Person Specification
Qualifications and Training
Essential
- Good standard of education NVQ 2 or equivalent
- GCSE English Language or equivalent
- Numerate
Desirable
- NVQ Business Administration - Level II or equivalent
- RSA II
- Certificate in Office
- ICare Trained
Experience
Essential
- Previous experience of working in a busy environment
- Previous experience in an admin role
Desirable
- Previous experience of working in a busy environment in a healthcare setting
- Experience on the ICare System and Electronic Discharge Summaries System
- Previous experience of minute taking
Skills and Abilities
Essential
- Basic computer literacy (Word, Excel, PowerPoint)
Knowledge
Essential
- Basic understanding of practical Data Protection issues
- Knowledge of child and adult protection issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
