EPR Transformation Manager

Job description

Job responsibilities

The post holder will be a Transformation Manager for the Electronic Patient Record (EPR) Acceleration Programme at Lewisham and Greenwich NHS Trust (LGT), providing expert advice on the change and transformational aspects across all services and divisions. The Transformation Manager will be responsible for understanding and collating the assessment of all LGTs EPR requirements and benefits. The role will require taking a pro-active approach to analysing the changes and facilitation to achieve the objectives of the EPR Acceleration Programme. This will include analysing, reporting, supporting and executing activities that will enable Trust staff to understand and adapt to change.

The Transformation Manager will ensure that the changes are fully embedded and sustained within the organisation and that the identified benefits are achieved. The Transformation Analyst will assist with the delivery of benefits within designated areas of the EPR.

Key Result Areas & Performance:

The post holder will:

• Capture user requirements and review benefits related to the Trusts EPR system.
• Be responsible for production of all formal analysis documentation for the requirements gathering process and capturing changes required to clinical processes, functionality requirements and mapping data fields where required.
• Raise risks and issues.
• Implement changes from inception through thorough to a satisfactory go live .
• Produce a service requirement document in conjunction with Subject Matter Experts and to produce other project documentation.
• Develop evaluation criteria and evaluate clinical and business processes affected by the change
• Organise training session if required
• Support adoption of change by staff members
• Prepare and present analysis updates and progress reviews for all parties associated with the project including key stakeholders, service managers and IT Management.
• Ensure that new workflows and requirements, SOPs, Training and Testing materials are handed over to the appropriate manager including procedures detailing supplier support arrangements, change control and business continuity and Disaster Recovery Plans

Work force

The Transformation Manager EPR will be responsible for

• The effective recruitment and selection of staff in line with the Trusts Recruitment Code and Recruitment & Selection Processes and Standards.
• Ensuring that staff are appraised annually, have clear objectives which link to department, care group or corporate objectives and a personal development plan.
• Ensuring accurate records are kept of all annual leave, study leave and sickness.
• Identifying training and development needs of staff in line with departmental and Trust Objectives and ensure all new staff receive core and departmental induction.
• Ensuring performance issues are dealt with in an appropriate and timely manner and follow the Trust's Disciplinary or Performance Procedures where formal action is necessary.
• Ensuring that working practice complies with the Trust's policies and procedures for Data Protection, Confidentiality and Health and Safety ensuring the environment in which you and your staff work is safe, clean and tidy
• Observing and continually promoting equal opportunities in compliance with the Trust's policies on Equality and Diversity and Dignity at Work.
• Developing team morale and motivation through effective personal leadership, ensuring views and decisions are communicated both up and down the management structure.
• Participate in a combination of knowledge transfer and training initiatives to support both personal development and service enhancement.

Financial

The Transformation Manager EPR will be responsible:

• To ensure budget allocation is not exceeded in any one year for assigned budgets. Any planned expenditure needs to be reviewed and approved by the Associate Director of Clinical Systems Delivery or CCDO as required.
• To be an authorised signatory against the IM&T budget as allocated by the Associate Director of Clinical Systems Delivery or CCDIO as required.
• To ensure compliance with Standing Financial Instructions.
• To deputise for the Associate Director of Clinical Systems Delivery or CCDO as required.
• To provide cover for colleagues as appropriate.
• To assist in project work providing estimation and compliance tracking.
• Ensure support resources are in place to cover the service.

Partnerships

• Communications and Relationships

The Transformation Analyst will:

• Develop robust partnership working arrangements with Subject Matter Experts, Clinical and Administrative staff, and IT system suppliers to ensure the effective use of iCare system and other Trusts applications in support of the Trusts care delivery plans.

• Promote wider involvement and ownership across the clinical body towards the

implementation of the EPR and other projects related to clinical systems.

• Contribute to the effective communication across the Trust.
• Demonstrate a highly professional approach in working with clinicians, in terms

of liaison, technical excellence, and speedy response.

• Be required to communicate highly complex and sometimes highly contentious

information to groups of staff and or stakeholders in sometimes emotive situations.

• Be required to develop strong working relationships with partners across the NHS and

partner agencies and be able to work flexibly within a changing environment to achieve

the Trusts objectives.

• Ensure that projects/changes move smoothly from deployment into service

management.

• Translate and communicate expert technical advice to non-IT specialists in a clear,

concise and understandable manner.

• Develop good working relationships and provide specialist advice to colleagues across

the Trust.

• Develop good working relationships with service leads and colleagues across all

service lines to ensure that the objectives of the Trust are met.

General

The Transformation Manager - EPR will work to achieve agreed objectives and has freedom to act without reference to his/her manager, due to the clear and defined area of responsibility for the System Support function. The EPR Transformation Manager will manage their own workload aligned to the IT Strategy and priorities allocated via the Associate Director of Clinical Systems Delivery. The workload can be unpredictable and requires the ability to anticipate and resolve problems, remain flexible and juggle different requirements and deadlines.

Person Specification

Qualifications & Training

Essential

• Degree level or equivalent (training in specific specialist areas) or substantial equivalent experience
• Evidence of continual professional development.

Desirable

• IT related degree
• Clinical background
• Change Management Qualification

Experience

Essential

• 5 years' and above experience in healthcare computing, including 2 years of managing enterprise wide clinical systems.
• Has participated in multiple phases of an integrated health system implementation.
• Has previously engaged successfully in multiple implementation cycles of an EPR.
• An excellent understanding of the patient journey and the key challenges Trust clinicians face with respect to use of systems.

Knowledge

Essential

• Management experience in developing and implementing change built on sound informatics strategy and financial information.
• Track record of supporting adoption of innovation with an ability to inspire and lead the implementation of change.
• Knowledge and experience of healthcare operations within an Acute or Community setting
• Considerable experience gained in an information-rich environment, where the information has been used to drive and empower decision making in a commissioning environment (or equivalent)
• High level of knowledge of Information Governance and related statutory changes and initiatives concerning the NHS.
• Excellent problem solving and high-level negotiation skills

Desirable

• Understanding and knowledge of IT Strategy
• Knowledge and understanding of application architecture

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Catford Corporate Offices

3rd Floor, Old Town Hall

Catford

SE6 4RU

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)