Bank - Temporary Staffing Administrator

Lewisham and Greenwich NHS Trust

This job is now closed

Job summary

To support the Temporary Staffing Team in delivering an effective and efficient customer focused service. We pride ourselves on supporting you to thrive within your role and to develop your career with us. So with us you'll get lots of benefits, great training and development opportunities.

Main duties of the job

Providing administrative support and assistance with the functional processing of bank and agency workers. This will involve end to end support for recruitment; administration; records management; and supporting service delivery and quality outcomes within a cost effective, quality and customer focused environment. Also, as part of a large operational team, administration support of all Temporary Staffing functional elements.

About us

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley.

With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Marys Hospital in Sidcup.

The Trust has 7,500 staff and we have recently invested in our workforce to grow our establishment across a number of key services. In 2020 we won a London NHS Parliamentary Award in recognition of a wide range of initiatives to make the organisation a great place to work. We are accredited as a flexible working employer offering a number of flexible working options for staff. We are also accredited as a London Living Wage employer for our substantive, bank and contractors

Date posted

08 September 2023

Pay scheme

Other

Salary

£13.39 an hour

Contract

Bank

Working pattern

Full-time

Reference number

C9197-23-0801

Job locations

Queen Elizabeth Hospital Nhs Trust

Stadium Road

London

SE18 4QH

Job description

Job responsibilities

JOB DESCRIPTION

Post Title: BANK - Temporary Staffing Administrator

Department: Workforce & Education

Responsible to: Temporary Staffing Operations Manager

Grade: Bank Band 2 (ACE2)

Hours: 37.5

Job Summary:

Accountable to Operations Manager of Temporary Staffing

Job Summary:

To support the Temporary Staffing Team in delivering an effective and efficient customer focused service. This includes providing administrative support and assistance with the functional processing of bank and agency workers. This will involve end to end support for recruitment; administration; records management; and supporting service delivery and quality outcomes within a cost effective, quality and customer focused environment. Also, as part of a large operational team, administration support of all Temporary Staffing functional elements.

Bank/Agency administration

Key Result Areas & Performance:

Operational Delivery

Support colleagues in the recruitment management process, including supporting administration of information and activity related to assessments and pre-employment checks and on boarding process.

Invoice validation and coding

Use Temporary Worker Management Systems (Healthroster, Bankstaff, NHS Jobs and ESR). Undertake daily housekeeping/data entry activities; as requested by the Temporary Staffing Team Leader.

Manage all telephone and face to face enquiries promptly and efficiently, providing effective advice or escalating as appropriate.

Provide support for ad hoc campaigns, projects and initiatives which the Bank Team may be involved in.

You will also be required to undertake professional development and training as directed, and to support colleagues, peers, and customers in the acquisition and development of competence within the scope of responsibility of this role.

Support all areas of Temporary Staffing Co-ordination and Administration

General

Effort, Skills and Working Conditions

Physical skills

Excellent keyboard skills required

Physical effort

The post holder may be sat at a computer station for prolonged lengths of time.

The post holder may be required to travel between sites.

Mental effort

Concentration required for analysing data and reporting when required.

Will be frequently interrupted due to the nature of the role.

Emotional effort

The post holder has to be able to work successfully under pressure of time and resource

Working conditions

Frequently exposed of VDU exposure due to data input.

Development

To assist the Temporary Staffing Operational Manager with the development of new projects.

Be prepared to undertake personal development training in order to keep skills up to date.

Ensure the delivery of a first class service at all times.

Partnerships

Communications and Relationships

To ensure strong and effective relationships are maintained with all external applicants, bank workers and the wider Temporary Staffing Team.

To monitor all communication leaving the department, ensuring it is accurate, informative and professional.

Develop and maintain strong communication links with all service users.

General

Communicate regularly with our service users.

Liaise with staff at all levels of the Trust.

Ensure demand controls are adhered to.

Maintain reliable and accurate records and ensure Database information is updated when required.

Prioritise daily workload ensuring all deadlines are met.

Ensure accurate and up to date records are kept of all information that will be required by the Temporary Staffing Manager for report/audit purposes.

Be prepared to be seated for frequent prolonged periods.

To apply best practice to long periods of VDU use.

To work as part of the wider team, but also independently using your own initiative.

Able to remain calm in stressful or confrontational situations, which are common place within this very busy environment

Job description

Job responsibilities

JOB DESCRIPTION

Post Title: BANK - Temporary Staffing Administrator

Department: Workforce & Education

Responsible to: Temporary Staffing Operations Manager

Grade: Bank Band 2 (ACE2)

Hours: 37.5

Job Summary:

Accountable to Operations Manager of Temporary Staffing

Job Summary:

Bank/Agency administration

Key Result Areas & Performance:

Operational Delivery

Support colleagues in the recruitment management process, including supporting administration of information and activity related to assessments and pre-employment checks and on boarding process.

Invoice validation and coding

Use Temporary Worker Management Systems (Healthroster, Bankstaff, NHS Jobs and ESR). Undertake daily housekeeping/data entry activities; as requested by the Temporary Staffing Team Leader.

Manage all telephone and face to face enquiries promptly and efficiently, providing effective advice or escalating as appropriate.

Provide support for ad hoc campaigns, projects and initiatives which the Bank Team may be involved in.

Support all areas of Temporary Staffing Co-ordination and Administration

General

Effort, Skills and Working Conditions

Physical skills

Excellent keyboard skills required

Physical effort

The post holder may be sat at a computer station for prolonged lengths of time.

The post holder may be required to travel between sites.

Mental effort

Concentration required for analysing data and reporting when required.

Will be frequently interrupted due to the nature of the role.

Emotional effort

The post holder has to be able to work successfully under pressure of time and resource

Working conditions

Frequently exposed of VDU exposure due to data input.

Development

To assist the Temporary Staffing Operational Manager with the development of new projects.

Be prepared to undertake personal development training in order to keep skills up to date.

Ensure the delivery of a first class service at all times.

Partnerships

Communications and Relationships

To ensure strong and effective relationships are maintained with all external applicants, bank workers and the wider Temporary Staffing Team.

To monitor all communication leaving the department, ensuring it is accurate, informative and professional.

Develop and maintain strong communication links with all service users.

General

Communicate regularly with our service users.

Liaise with staff at all levels of the Trust.

Ensure demand controls are adhered to.

Maintain reliable and accurate records and ensure Database information is updated when required.

Prioritise daily workload ensuring all deadlines are met.

Ensure accurate and up to date records are kept of all information that will be required by the Temporary Staffing Manager for report/audit purposes.

Be prepared to be seated for frequent prolonged periods.

To apply best practice to long periods of VDU use.

To work as part of the wider team, but also independently using your own initiative.

Able to remain calm in stressful or confrontational situations, which are common place within this very busy environment

Person Specification

Experience

Essential

Relevant experience in an administration support role
Previous experience of dealing with conflict and defusing difficult situations.
Previous experience in Temporary Worker Coordination
Previous experience of Agency Worker Engagement
Experienced in all areas of office administration
Experience of dealing with people both internal and external
Working as part of a team and act on own initiative
An understanding of the financial implications of temporary Worker Engagement

Desirable

Preferably with the NHS

Qualifications

Essential

A minimum of 4 GCSEs or equivalent inclusive of Maths and English

Desirable

An understanding of quality information management practices

Person Specification

Experience

Essential

Relevant experience in an administration support role
Previous experience of dealing with conflict and defusing difficult situations.
Previous experience in Temporary Worker Coordination
Previous experience of Agency Worker Engagement
Experienced in all areas of office administration
Experience of dealing with people both internal and external
Working as part of a team and act on own initiative
An understanding of the financial implications of temporary Worker Engagement

Desirable

Preferably with the NHS

Qualifications

Essential

A minimum of 4 GCSEs or equivalent inclusive of Maths and English

Desirable

An understanding of quality information management practices

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.