EPR Support Analyst
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Job summary
The EPR Support Analyst's workload can be unpredictable and requires the ability to anticipate and resolve problems, remain flexible and juggle different requirements and deadlines.
The EPR Support Analyst will act as the lead specialist in his/her designated field of Cerner and RiO.
The post holder is a technical expert member of the Application Support Team and is responsible for the technical support of the Electronic Patient Record (EPR) Acute and Community systems, having responsibility for the provision of a comprehensive EPR and e-Referral Service (interface) support service, which allows staff to use key systems proficiently and effectively.
Main duties of the job
The post holder will provide clinical system application level technical support for acute and community end users.
The post holder will provide applications support and the development of the EPR including the 'day to day' account management of the EPR account relevant to the specific Trust site.
In conjunction with the Systems Team Manager, the post holder is responsible for developing excellent working relationships with both external and internal partners.
The post holder will have responsibility for ensuring that Change Control Procedures are followed and the Requests for Change (RFC's), and other documents are kept up to date and RFC's are submitted to the Change Control Board.
The post holder is responsible for the technical support of the Acute and Community EPR system and Clinical Portals, having overall responsibility for the provision of a comprehensive support service which allows staff to use key systems proficiently and effectively, providing expert specialist advice.
The post holder will assist with and support the service redesign workstreams and be responsible for ensuring that systems are changed to meet new requirements and will require the post holder to explain complex technical issue to a wide range of Trust staff.
About us
Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.
As an organisation, we've made significant improvements for patients and staff in the last two and-a-half years. This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of "Good" in the Well-Led and Effective domains, in addition to the rating of "Good" that we had already achieved in the Caring domain. Our staff culture change programme has been key to the Trust's improvement journey, as we've stabilised our workforce by reducing vacancy rates and improving staff retention. We've also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.
Details
Date posted
08 September 2023
Pay scheme
Agenda for change
Band
Band 5
Salary
£28,407 to £34,581 a year per annum plus HCAS
Contract
Fixed term
Duration
9 months
Working pattern
Full-time, Flexible working
Reference number
197-RF4338
Job locations
University Hospital Lewisham
Catford Civic Suites
London
SE13 6LH
Employer details
Employer name
Lewisham and Greenwich NHS Trust
Address
University Hospital Lewisham
Catford Civic Suites
London
SE13 6LH
Employer's website
https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
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