Job summary
We are currently one of the most dynamic service that is providing an exciting learning environment our staff. We are looking for enthusiastic, highly motivated and committed healthcare assistance to join our team. We provide various work experience, training and development. We are friendly, highly supportive and friendly.
We are offering the successful candidate the opportunity to gain experiences in outpatient department. The post holder will have excellent organisational and communication skills. You will need to provide the highest quality care, work well within a team, demonstrate a desire to learn, and have willingness to develop.
Main duties of the job
- Assisting patients in our clinics
- Assessing patients vital signs
- Blood glucose monitoring
- Urine analysis
- Computer literacy
- Ensure that the clinic rooms are tidy and stocked
- Ability to demonstrate trust values and behaviours
About us
Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.
As an organisation, we've made significant improvements for patients and staff in the last two and-a-half years. This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of "Good" in the Well-Led and Effective domains, in addition to the rating of "Good" that we had already achieved in the Caring domain. Our staff culture change programme has been key to the Trust's improvement journey, as we've stabilised our workforce by reducing vacancy rates and improving staff retention. We've also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.
Job description
Job responsibilities
Post Title: Health Care Assistant
Department: Adult OPD QEH
Responsible to:Outpatient Nurse Manager
Grade: Band 2
Hours: 37.5 hours per week
Job Summary:
To assist and support the Outpatient staff in the safe, effective delivery of outpatient care. To assist, support and deliver that care without direct supervision in close liaison with, clerical and medical staff to ensure the smooth running of clinics within the Department.
- To be approachable and able to present him/himself in an effective, polite and helpful manner at all times.
- Orientate and welcome patients, visitors, relatives and new staff to the area.
- To answer the telephone, deal politely and appropriately with all callers and transmit messages accurately to staff, patients and colleagues.
- To be aware that any information regarding any patient is private and confidential and must remain so.
- To communicate effectively with patients, relatives, visitors and all members of the multidisciplinary team.
- Ensure that patients are kept informed of any delays or problems in clinics, and keep information boards up to date.
- Ensure that complaints and problems are dealt with in the first instance and reported to the nurse in charge.
- Participate in self development in keeping with the Trusts individual performance review system.
Key Result areas
Mobility
In accordance with the individuals ability support patients to meet their mobility needs and prevent the hazards of immobility by:
- Provide supervision and assistance where necessary to assist patient mobility.
- Promoting patient comfort by adding ensuring appropriate seating is available.
Elimination
In accordance with the individuals needs, support patients to meet their elimination needs by:
- Assisting patients to use the appropriate toilet facilities regularly.
- Changing clothing if patient is incontinent.
- Performing / assisting the patient to perform catheter care, stoma site care.
Maintaining a safe environment
Contribute to the provision of a safe environment for patients by:
- Ensuring departmental equipment is cleaned and well maintained and report any repairs required in line with Trust policy.
- Adhering to any patient isolation requirements
- Safely disposing of blood and blood products, and sharps
- Cleaning up spillages,
- Contribute to the resuscitation of a patient that is administering basic CPR following appropriate training.
Communication
Support effective communication by:
- Answering telephone and personal enquiries in a clear, polite and professional manner, taking messages and referring call or enquiries as appropriate, ensuring strict confidentiality at all times in line with trust policy.
- Participating in meetings as required.
- Supporting the transfer of patients to other wards and departments with the appropriate documentation.
- Communication with patients about the times of tests appointments.
- Preparation of medical notes for outpatient appointment, in line with trust policy, as and when provided.
- Provide clear verbal updates to members of the multi-disciplinary team relating to patient care.
Outpatient Housekeeping
Support the general day to day administration of the area by:
- Putting away stock items when delivered to the area.
- Reporting and recording any potential hazards and equipment repairs.
Personal
- Maintain confidentiality at all times
- Attend mandatory study sessions and training associated with the maintenance of the skills and knowledge required to fulfil the role.
- Participate in the staff appraisal process
- Provide a safe environment for the safety and welfare of patients, visitors and staff be ensuring compliance with:
- Health and Safety at Work Act
- Fire Prevention Management
- Infection Control procedures
- Risk Management
- COSHH
- Mandatory Training
Workforce
- A close working relationship will be maintained with the teams based in Outpatients for clinical and educational purposes.
- With the Outpatient Nurse Manager and outpatient team assist in the completion and submission of relevant audits, with resulting changes in practice being implemented.
- Where appropriate, to work with other team members to provide a positive team role.
Financial
Supporting the appropriate use of all ward non-pay items
Partnerships
- To liaise with and facilitate effective communication within the multi-disciplinary team.
- To act as a role model to other staff, providing informal education and support for them in their provision of care to all outpatients
Job description
Job responsibilities
Post Title: Health Care Assistant
Department: Adult OPD QEH
Responsible to:Outpatient Nurse Manager
Grade: Band 2
Hours: 37.5 hours per week
Job Summary:
To assist and support the Outpatient staff in the safe, effective delivery of outpatient care. To assist, support and deliver that care without direct supervision in close liaison with, clerical and medical staff to ensure the smooth running of clinics within the Department.
- To be approachable and able to present him/himself in an effective, polite and helpful manner at all times.
- Orientate and welcome patients, visitors, relatives and new staff to the area.
- To answer the telephone, deal politely and appropriately with all callers and transmit messages accurately to staff, patients and colleagues.
- To be aware that any information regarding any patient is private and confidential and must remain so.
- To communicate effectively with patients, relatives, visitors and all members of the multidisciplinary team.
- Ensure that patients are kept informed of any delays or problems in clinics, and keep information boards up to date.
- Ensure that complaints and problems are dealt with in the first instance and reported to the nurse in charge.
- Participate in self development in keeping with the Trusts individual performance review system.
Key Result areas
Mobility
In accordance with the individuals ability support patients to meet their mobility needs and prevent the hazards of immobility by:
- Provide supervision and assistance where necessary to assist patient mobility.
- Promoting patient comfort by adding ensuring appropriate seating is available.
Elimination
In accordance with the individuals needs, support patients to meet their elimination needs by:
- Assisting patients to use the appropriate toilet facilities regularly.
- Changing clothing if patient is incontinent.
- Performing / assisting the patient to perform catheter care, stoma site care.
Maintaining a safe environment
Contribute to the provision of a safe environment for patients by:
- Ensuring departmental equipment is cleaned and well maintained and report any repairs required in line with Trust policy.
- Adhering to any patient isolation requirements
- Safely disposing of blood and blood products, and sharps
- Cleaning up spillages,
- Contribute to the resuscitation of a patient that is administering basic CPR following appropriate training.
Communication
Support effective communication by:
- Answering telephone and personal enquiries in a clear, polite and professional manner, taking messages and referring call or enquiries as appropriate, ensuring strict confidentiality at all times in line with trust policy.
- Participating in meetings as required.
- Supporting the transfer of patients to other wards and departments with the appropriate documentation.
- Communication with patients about the times of tests appointments.
- Preparation of medical notes for outpatient appointment, in line with trust policy, as and when provided.
- Provide clear verbal updates to members of the multi-disciplinary team relating to patient care.
Outpatient Housekeeping
Support the general day to day administration of the area by:
- Putting away stock items when delivered to the area.
- Reporting and recording any potential hazards and equipment repairs.
Personal
- Maintain confidentiality at all times
- Attend mandatory study sessions and training associated with the maintenance of the skills and knowledge required to fulfil the role.
- Participate in the staff appraisal process
- Provide a safe environment for the safety and welfare of patients, visitors and staff be ensuring compliance with:
- Health and Safety at Work Act
- Fire Prevention Management
- Infection Control procedures
- Risk Management
- COSHH
- Mandatory Training
Workforce
- A close working relationship will be maintained with the teams based in Outpatients for clinical and educational purposes.
- With the Outpatient Nurse Manager and outpatient team assist in the completion and submission of relevant audits, with resulting changes in practice being implemented.
- Where appropriate, to work with other team members to provide a positive team role.
Financial
Supporting the appropriate use of all ward non-pay items
Partnerships
- To liaise with and facilitate effective communication within the multi-disciplinary team.
- To act as a role model to other staff, providing informal education and support for them in their provision of care to all outpatients
Person Specification
Qualifications and Training
Essential
- Good general education
- Minimum GCSE in Maths/English or equivalent
- NVQ Level 2 in Care or equivalent.
Experience
Essential
- Experience of dealing with the general public.
Desirable
- Experience of working in a health care environment.
Knowledge
Essential
- Ability to communicate clearly and effectively.
- oAbility to work as part of a team, as well as on own initiative.
Person Specification
Qualifications and Training
Essential
- Good general education
- Minimum GCSE in Maths/English or equivalent
- NVQ Level 2 in Care or equivalent.
Experience
Essential
- Experience of dealing with the general public.
Desirable
- Experience of working in a health care environment.
Knowledge
Essential
- Ability to communicate clearly and effectively.
- oAbility to work as part of a team, as well as on own initiative.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
