Job summary
Lewisham and Greenwich NHS Trust is looking for an enthusiastic and highly motivated Senior Project Manager to manage the implementation of our new Patient Portal.
This high-profile role will require a candidate with exceptional communication skills at Clinical and Executive level.
You must be reliable, flexible and motivated with excellent project management skills. You will be required to work with both clinical and non-clinical stakeholders at all levels so strong communication skills are vital. You must have experience in managing projects in a healthcare environment and be prepared to meet some challenging deadlines.
At times you may be required to work at other Trust sites in order to support project delivery; therefore, you must be willing to travel.
Main duties of the job
- Provide day-to-day project management expertise
- To produce Project Initiation Documents (PID) in conjunction with Subject Matter Experts and to produce other project documentation according to PRINCE 2 for example:
- Project plans
- Output Based Specifications
- Outline and Full Business Cases
- Initiating and defining Risks and Issues with mitigation plans to achieve project goals
Additionally, to:
- Identify and implement interface requirements
- Develop evaluation criteria and evaluate responses
- Organise demonstrations and site visits
- To implement the systems from inception thorough to a satisfactory go-live including Acceptance Test Planning and overseeing User Acceptance Testing (UAT).
- To ensure that the project meets targets set, in terms of time, quality and budget and manage project team members to performance expectations.
- To coordinate project work streams and to assess their progress against plans/key milestones.
- To assess project resources required for full implementation.
- To be responsible for the delivery of agreed work areas.
- To be responsible for maintaining project risk and issues logs.
- To create and update project plans identifying project milestones and deliverables.
- To prepare and present project updates and progress reviews for all parties associated with the project including key stakeholders, SROs and IT Management.
About us
Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.
As an organisation, we've made significant improvements for patients and staff in the last two and-a-half years. This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of "Good" in the Well-Led and Effective domains, in addition to the rating of "Good" that we had already achieved in the Caring domain. Our staff culture change programme has been key to the Trust's improvement journey, as we've stabilised our workforce by reducing vacancy rates and improving staff retention. We've also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.
Job description
Job responsibilities
This is a senior, specialist IT project management role to manage the implementation of the Lewisham and Greenwich Patient Portal. The post holder, working closely with the other IT disciplines, Trust Communications and key Trust operational leads, will be responsible for ensuring the efficient delivery of the Lewisham and Greenwich NHS Trust Patient Portal within agreed timescales and budget.
Project Management
- To provide day-to-day project management expertise
- To produce Project Initiation Documents (PID) in conjunction with Subject Matter Experts and to produce other project documentation according to PRINCE 2 for example:
- Project plans
- Output Based Specifications
- Outline and Full Business Cases
- Initiating and defining Risks and Issues with mitigation plans to achieve project goals
Additionally, to:
- Identify and implement interface requirements
- Develop evaluation criteria and evaluate responses
- Organise demonstrations and site visits
- To implement the systems from inception thorough to a satisfactory go-live including Acceptance Test Planning and overseeing User Acceptance Testing (UAT).
- To ensure that the project meets targets set, in terms of time, quality and budget and manage project team members to performance expectations.
- To coordinate project work streams and to assess their progress against plans/key milestones.
- To assess project resources required for full implementation.
- To be responsible for the delivery of agreed work areas.
- To be responsible for maintaining project risk and issues logs.
- To create and update project plans identifying project milestones and deliverables.
- To prepare and present project updates and progress reviews for all parties associated with the project including key stakeholders, SROs and IT Management.
- To participate in client satisfaction surveys and ensure that there is user input to service and project planning and evaluation.
- To carry out post project implementation reviews for inclusion in Lessons Learned Reports.
Partnership Working and Communication
- Develop robust partnership working arrangements with External stakeholders, subject Matter Experts, Clinical and Administrative staff, and IT system suppliers to ensure the effective use of IT in support of the Trusts care delivery plans.
- To work closely with key stakeholders within the Trust, Commissioning Primary Care Trusts, the SEL APC and SEL ICS, to ensure that plans and systems specifications are agreed and have local ownership.
- To promote wider involvement and ownership across the clinical body towards the implementation.
- To contribute to the effective communication of IT topics across the Trust.
- To demonstrate a highly professional approach in working with clinicians, in terms of liaison, technical excellence and speedy response.
- In defined clinical or administration areas, to work closely with Trust staff and the relevant system suppliers
- Provide a mentoring role where needed in project management methodology throughout the trust.
- Ensure that the system has a named system administrator, their role for support and management of the system is clearly understood and that projects move smoothly from deployment into service management.
- Manage the work of the assigned IT Project Team (including System Administrators, System Managers etc).
Job description
Job responsibilities
This is a senior, specialist IT project management role to manage the implementation of the Lewisham and Greenwich Patient Portal. The post holder, working closely with the other IT disciplines, Trust Communications and key Trust operational leads, will be responsible for ensuring the efficient delivery of the Lewisham and Greenwich NHS Trust Patient Portal within agreed timescales and budget.
Project Management
- To provide day-to-day project management expertise
- To produce Project Initiation Documents (PID) in conjunction with Subject Matter Experts and to produce other project documentation according to PRINCE 2 for example:
- Project plans
- Output Based Specifications
- Outline and Full Business Cases
- Initiating and defining Risks and Issues with mitigation plans to achieve project goals
Additionally, to:
- Identify and implement interface requirements
- Develop evaluation criteria and evaluate responses
- Organise demonstrations and site visits
- To implement the systems from inception thorough to a satisfactory go-live including Acceptance Test Planning and overseeing User Acceptance Testing (UAT).
- To ensure that the project meets targets set, in terms of time, quality and budget and manage project team members to performance expectations.
- To coordinate project work streams and to assess their progress against plans/key milestones.
- To assess project resources required for full implementation.
- To be responsible for the delivery of agreed work areas.
- To be responsible for maintaining project risk and issues logs.
- To create and update project plans identifying project milestones and deliverables.
- To prepare and present project updates and progress reviews for all parties associated with the project including key stakeholders, SROs and IT Management.
- To participate in client satisfaction surveys and ensure that there is user input to service and project planning and evaluation.
- To carry out post project implementation reviews for inclusion in Lessons Learned Reports.
Partnership Working and Communication
- Develop robust partnership working arrangements with External stakeholders, subject Matter Experts, Clinical and Administrative staff, and IT system suppliers to ensure the effective use of IT in support of the Trusts care delivery plans.
- To work closely with key stakeholders within the Trust, Commissioning Primary Care Trusts, the SEL APC and SEL ICS, to ensure that plans and systems specifications are agreed and have local ownership.
- To promote wider involvement and ownership across the clinical body towards the implementation.
- To contribute to the effective communication of IT topics across the Trust.
- To demonstrate a highly professional approach in working with clinicians, in terms of liaison, technical excellence and speedy response.
- In defined clinical or administration areas, to work closely with Trust staff and the relevant system suppliers
- Provide a mentoring role where needed in project management methodology throughout the trust.
- Ensure that the system has a named system administrator, their role for support and management of the system is clearly understood and that projects move smoothly from deployment into service management.
- Manage the work of the assigned IT Project Team (including System Administrators, System Managers etc).
Person Specification
Experience
Essential
- oSignificant experience at senior management level managing complex and large-scale IT projects in a heath care environment.
- oUnderstanding of ITIL best practice.
- oProven experience of staff management
- oExperience of Budget management - large scale capital projects
- oNHS Systems knowledge
- oAcute and Community Health Setting Experience
Desirable
- Programme management experience
Education, qualifications and training
Essential
- oMasters degree or equivalent experience
- oEducated to degree level in an IT or Health related subject.
- oProject Management qualification - PRINCE2 Practitioner
- oEvidence of continual professional development
Desirable
- Managing Successful Programmes
- ECDL
Person Specification
Experience
Essential
- oSignificant experience at senior management level managing complex and large-scale IT projects in a heath care environment.
- oUnderstanding of ITIL best practice.
- oProven experience of staff management
- oExperience of Budget management - large scale capital projects
- oNHS Systems knowledge
- oAcute and Community Health Setting Experience
Desirable
- Programme management experience
Education, qualifications and training
Essential
- oMasters degree or equivalent experience
- oEducated to degree level in an IT or Health related subject.
- oProject Management qualification - PRINCE2 Practitioner
- oEvidence of continual professional development
Desirable
- Managing Successful Programmes
- ECDL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
