Project Manager – SSNAP Coordinator Team

Job responsibilities

Post Title: Project Manager SSNAP Coordinator Team

Responsible to: Interim Head of Therapies

Accountable: SEL Integrated Stroke Delivery Network

Grade: Band 8a

Location: Remote working/Working from Home

Hours: 37.5 (fixed term until 31st March 2024)

Job Summary:

The Project Manager will be an active member and specialist expert, in the SSNAP Coordinator Team. They will oversee and develop the proof-of-concept project to ensure that sustainable pathways and improvements are identified introduced and embedded throughout all parts of the Stroke Pathway in South East London SEL.

The Project Manager will work with the Multidisciplinary Teams across the Stroke Pathway in South East London (SEL) and the Project Lead to test this proof of concept, identify the need for long-term funding, write and present a business case to the Integrated Care Board (ICB).

They will work closely with the SEL Integrated Stroke Delivery Network (ISDN) and link in with other Stroke Services in London and Nationally to ensure the optimum model is being used in SEL. They will support stroke services within SEL to develop and integrate change, improve their ability to use SSNAP data to support long-term development and change.

This post holder will be responsible for the supervision of a B7 project lead and B5 admin lead.

Key Areas & Performance:

Post holder will work with Project Lead, Hyper Acute Stroke Units, Acute Stroke Units, Community Teams, 6 Month Stroke Review teams in South East London (SEL) and other members of the ISDN on:

• Set-up and delivery a SSNAP coordinator service for SEL to ensure maximum capture of data through the national audit programme.
• Understand the specific challenges to prompt and accurate data capture in all parts of the Stroke Pathway in SEL, and help to define the new service, create training resources and processes needed to ensure high quality data inputting and efficient data entry.
• Regulatory, national and NHS requirements ensuring alignment with the organisational strategy.
• Producing detailed business plans including milestones, delivery dates, KPIs, risk assessments and quality impact assessments for submission and approval.
• The delivery of (or as the need arises work actively to deliver) the identified outputs and KPIs.
• Monitor, interpret and quality assure progress against deliverables, that often require adjustments specifically in relation to the ISDN and national stroke agenda.
• Providing an appropriate balance of challenge and support to the Project Lead, ISDN, HASUs, ASUs, Level 2b and Level 1 rehab beds, Community Stroke Rehab Team and 6-month Stroke Review Teams in the development and delivery of SSNAP Coordinator Team and in the tracking of activity against plan.
• Producing reports detailing progress against deliverables.
• Working with the Project Lead, HASUs, ASUs, Level 2b and Level 1 rehab beds, Community Stroke Rehab Team, 6-month Stroke Review Teams and other ISDN members to identify the barriers and challenges to accurate SSNAP data collection across the Stroke Pathway and development the necessary processes to improve the percentage of Stroke patients captured on SSNAP and agree these with key stakeholders.
• Integrating with various support services i.e. Finance / Human Resources / Business Intelligence / Information Technology to ensure all aspects of the project are addressed to enable successful completion of the project.
• Ensuring that outputs and benefits defined within the project brief are delivered on time, and to the required standard of quality.
• Managing data collection throughout the Stroke Pathway ensuring that no work is either overlooked or duplicated considering risks associated with interdependencies and links between the different stakeholders, ensuring they are managed to a successful outcome.
• Scoping changes and updates to data collection and inputting procedures to deliver the required service improvement.
• Developing and implementing the data inputting pathways using learning from national best practice to inform changes to systems and processes.
• Responsible for developing policy and procedures in conjunction with the Project Lead, ISDN, HASUs, ASUs, Level 2b and Level 1 rehab beds, Community Stroke Rehab Team and 6-month Stroke Review Teams
• Undertaking audits and using project metrics to assess the benefits to change across the pathway.
• Capture and present data on project progress and present to all key stakeholders within the ISDN and ICB.

Workforce

• Act as a resource to others by providing specialist teaching and improving knowledge and skills.
• Act as a role model, supervise, mentor and offer peer support to colleagues and junior staff in line with Trust Values and Behaviours.
• To share and develop good practice, promote evidence-based practice and improved data analysis skills.
• Develop strategies to communicate new developments to staff, across the stroke pathway and ISDN.

Financial

• To work with all members of the stroke pathway in SEL, SEL ISDN and the ICB identify the long-term need for a SEL SSNAP Coordinator Team and produce a fully costed, evidence-based business plan for recurrent funding.
• To contribute to the effective financial management of the project by ensuring effective use of manpower and non-pay resources and equipment, ensuring expenditure is kept within budget targets and in accordance with the Trusts Standing Financial Instructions.

Partnerships

• Liaise appropriately with all key stakeholders.
• Ensuring that the necessary communications are undertaken across the organisation, sector and nationally to all relevant stakeholders to enable the successful delivery of the SSNAP Coordinator Proof of Concept Project.
• To establish strong working links with key colleagues across the SEL Stroke pathway and external bodies outside organisation e.g. SSNAP.
• To promote improved data capture in accordance with the national stroke agenda and best practice.

Communications and Relationships

• Communicating and negotiating with key stakeholders ensuring that they are fully consulted on the programme development during all phases, this will include:

• Supporting the direction and priorities.
• Raising the status and profile of the programme internally and externally.
• Raising barriers to the successful completion of the project to all teams in the Stroke Service, ISDN and ICB.
• Ensuring the parameters of what is and is not included are clearly defined and documented throughout the development and stability of the programme.
• Responding to both positive and negative feedback, including suggestions, ideas, comments and/or complaints
• Leading on the development strategies to ensure that all staff, whether team members, or staff within the stroke pathway have the requisite skills, training and experience to deliver the project and the wider programme.
• Managing differing views and expectations, negotiating and reaching agreement on contentious issues.
• Leading on the development of training, resource and procedural documents to ensure long-term high quality and maximum data capture and analysis.
• Develops and maintain information systems to ensure recording, audit and communication of progress, finance, and project milestones.

Qualifications & Training

Essential

• oEducated to Master's level or equivalent level of experience of working in specialist area.
• oDegree level qualification or equivalent experience
• oAdvanced IT Skills
• oUse of computer software including Microsoft windows, Microsoft word, excel, PowerPoint, Microsoft Visio

Desirable

• oProject management qualification [e.g. PRINCE 2, Managing Successful Projects or equivalent]

Experience

Essential

• oExperience in project management delivery with evidence of leading and managing improvement projects in the health and/or social care setting
• oManagement experience (preferably in NHS) to include experience at senior level where change management skills have been required within the post
• oProject management at a senior level with evidence of leading and managing improvement projects
• oExperience of analysing complex data with multiple components of information in both qualitative and quantitative formats
• oExperience of undertaking audits and using measurement for improvement methodology within change projects
• oExperience of working with a wide range of stakeholders

Desirable

• oClinical/operational background/knowledge within the Stroke Pathway
• oExperience inputting data into SSNAP

Knowledge

Essential

• oKnowledge of research, audit, data collection and analysis methodologies
• oSpecialist knowledge, practical application and experience in change management, modernisation, service redesign, facilitation and successful implementation of service improvements at a senior level
• oCompetent in theory & application of service improvement tools & techniques

Desirable

• oKnowledge and understanding of current NHS structures and health and social care delivery systems
• oKnowledge of the ICSS and SSNAP

Skills

Essential

• oAbility to empathise and build rapport with clinicians, front-line staff, managers and others to influence, motivate and engage them in the Trusts Transformation programme, to adopt new ways of working to improve service delivery
• oAbility to receive, process, summarise, interpret and communicate complex, sensitive and contentious information where there are barriers to acceptance and resistance to change
• oExcellent facilitation and presentation skills. Must be able to manage varying levels of understanding
• oOrganisational and project management skills, with the ability to manage priorities and achieve delivery against challenging deadlines
• oAdvanced keyboard skills for daily use of Microsoft applications and other trust I.T. systems (e.g.: Internet and Email)
• oExcellent verbal and written communication skills including ability to write reports, letters, project plans and policies/procedures

Desirable

• oHigh-level people management skills
• oSkills in delivering and leading service redesign training to groups of diverse health professionals. Able to grasp opportunities to provide specialist training on an ad hoc basis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).