Job summary
We are seeking an experienced Service Manager to join the team for a secondment term of 12 months.
This is an exciting and varied role for a very well organised, energetic and self-motivated person who is able to manage their own time and workload. The successful candidate should have previous administration experience, excellent communication skills, be proficient with varied IT systems and have analytical skills. The post holder must also be able to work well within a team.
The main responsibility will be to ensure that effective and efficient structures are in place to ensure that all standards of patient care are met and associated risk and governance matters are managed. The Service Manager will provide support in developing efficient and effective patient centred services, including JAG accreditation and meeting key financial and operational performance targets, and putting in place effective processes for delivering national and local targets, reviewing the efficiency and effectiveness of services in terms of cost effectiveness, service improvement and financial flows.
This is an excellent opportunity for someone looking to develop into a more Senior Management role.
Main duties of the job
We are seeking an experienced Service Manager to join the team for a secondment term of 12 months at Lewisham Hospital site, cross site working will be required.
This is an exciting and varied role for a very well organised, energetic and self-motivated person who is able to manage their own time and workload. The successful candidate should have previous administration experience, excellent communication skills, be proficient with varied IT systems and have analytical skills. The post holder must also be able to work well within a team.
The main responsibility will be to ensure that effective and efficient structures are in place to ensure that all standards of patient care are met and associated risk and governance matters are managed. The Service Manager will provide support in developing efficient and effective patient centred services, including JAG accreditation and meeting key financial and operational performance targets, and putting in place effective processes for delivering national and local targets, reviewing the efficiency and effectiveness of services in terms of cost effectiveness, service improvement and financial flows.
This is an excellent opportunity for someone looking to develop into a more Senior Management role.
For more information concerning the post and an informal visit, please contact Colette Try, Associate General Manager 020 8836 4210 or email Colette.try@nhs.net
About us
Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Job description
Job responsibilities
The Service Manager is a key management role and is responsible for the operational delivery of all aspects of the Endoscopy and Gastroenterology Service at Lewisham Hospital site.
The Service Manager will ensure that effective and efficient structures are in place to ensure that all standards of patient care are met and associated risk and governance matters are managed. The Service Manager will provide support in developing efficient and effective patient centred services, meeting key financial and operational performance targets, and putting in place effective processes for delivering national and local targets, reviewing the efficiency and effectiveness of services in terms of cost effectiveness, service improvement and financial flows.
Job description
Job responsibilities
The Service Manager is a key management role and is responsible for the operational delivery of all aspects of the Endoscopy and Gastroenterology Service at Lewisham Hospital site.
The Service Manager will ensure that effective and efficient structures are in place to ensure that all standards of patient care are met and associated risk and governance matters are managed. The Service Manager will provide support in developing efficient and effective patient centred services, meeting key financial and operational performance targets, and putting in place effective processes for delivering national and local targets, reviewing the efficiency and effectiveness of services in terms of cost effectiveness, service improvement and financial flows.
Person Specification
Training & Qualifications
Essential
- Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
- Recognised post-graduate management qualification or equivalent experience. oRecognised post-graduate management qualification or equivalent experience.
Desirable
Experience
Essential
- Significant general and operational management experience to include the management of a large multi-disciplinary group of staff - part of which to have been in the NHS
- A proven record of success in managing significant operational / strategic change whilst also developing and maintaining the provision of a high quality service, within a clinical setting, with multidisciplinary teams.
- Experience of team working and building and maintaining effective working relationships in a multidisciplinary environment
- Fully developing staff potential through facilitating training, development and education initiatives
- Demonstrable ability to lead and influence
- Evidence of sound budgetary management experience
- Experience in service redesign and project management
- Demonstrable experience of relationship management with external regulatory bodies
- Intermediate IT software experience - internet based, databases, information systems and key MS office packages
- Experience of writing reports for high level committees and Trust Board
- Experience of managing a busy administration workload with conflicting priorities
- Experience of handling confidential and sensitive information in accordance with the Data Protection Act
- Experience of contributing to the design and development of standard and bespoke data reports
- Experience of developing and improving administrative procedures and practices
- Experience of using initiative and enthusiasm to problem solve/develop the services with minimum disruption to the office
- Experience of contributing to policy development and implementation
Desirable
- Clinical background
- Experience of working with external organisations (CCGs, GP practices)
- Experience in managing quality/ clinical audit/ clinical governance/ risk management issues
Knowledge
Essential
- Quality focussed with an innovative approach and ability to solve complex problems
- Ability to work under pressure and to prioritise duties
- Knowledge of health service structure and proposed changes
- Knowledge and ability to design and implement policies and procedures
- Excellent verbal and written communication skills
- Strong customer service skills where negotiation and influencing skills may be required
- Ability to plan, prioritise and organise a number of activities and continually reprioritise to meet tight, conflicting and often changing deadlines
- Ability to analyse a wide variety of sometimes complex situations/ information and make decisions within agreed guidelines
- Ability to write and present clear, concise reports and statistical information
- Good influencing and interpersonal skills
- Ability to establish and develop administrative and management systems
- Intermediate IT skills to include MS Word, Outlook and Excel
- Accurate typing skills
- Commitment to self development, with the ability to demonstrate knowledge of current policy and thinking affecting the NHS generally
Personal Qualities
Essential
- Proven self-confidence and ability to confidently state own position on issues
- Flexibility - adapts to ensure achievement of objectives within constantly changing situations and environments
- Self-motivated - possesses high internal work standards, sets stretching yet attainable goals; wants to do things better and to measure progress against targets
- Strong sense of commitment to openness, honesty and integrity in undertaking the role.
- Commitment to ongoing life long learning and personal development.
- Motivation - driven by a genuine interest and concern for the quality and appropriateness of patient services
- Ability to travel to all other Trust sites
Person Specification
Training & Qualifications
Essential
- Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
- Recognised post-graduate management qualification or equivalent experience. oRecognised post-graduate management qualification or equivalent experience.
Desirable
Experience
Essential
- Significant general and operational management experience to include the management of a large multi-disciplinary group of staff - part of which to have been in the NHS
- A proven record of success in managing significant operational / strategic change whilst also developing and maintaining the provision of a high quality service, within a clinical setting, with multidisciplinary teams.
- Experience of team working and building and maintaining effective working relationships in a multidisciplinary environment
- Fully developing staff potential through facilitating training, development and education initiatives
- Demonstrable ability to lead and influence
- Evidence of sound budgetary management experience
- Experience in service redesign and project management
- Demonstrable experience of relationship management with external regulatory bodies
- Intermediate IT software experience - internet based, databases, information systems and key MS office packages
- Experience of writing reports for high level committees and Trust Board
- Experience of managing a busy administration workload with conflicting priorities
- Experience of handling confidential and sensitive information in accordance with the Data Protection Act
- Experience of contributing to the design and development of standard and bespoke data reports
- Experience of developing and improving administrative procedures and practices
- Experience of using initiative and enthusiasm to problem solve/develop the services with minimum disruption to the office
- Experience of contributing to policy development and implementation
Desirable
- Clinical background
- Experience of working with external organisations (CCGs, GP practices)
- Experience in managing quality/ clinical audit/ clinical governance/ risk management issues
Knowledge
Essential
- Quality focussed with an innovative approach and ability to solve complex problems
- Ability to work under pressure and to prioritise duties
- Knowledge of health service structure and proposed changes
- Knowledge and ability to design and implement policies and procedures
- Excellent verbal and written communication skills
- Strong customer service skills where negotiation and influencing skills may be required
- Ability to plan, prioritise and organise a number of activities and continually reprioritise to meet tight, conflicting and often changing deadlines
- Ability to analyse a wide variety of sometimes complex situations/ information and make decisions within agreed guidelines
- Ability to write and present clear, concise reports and statistical information
- Good influencing and interpersonal skills
- Ability to establish and develop administrative and management systems
- Intermediate IT skills to include MS Word, Outlook and Excel
- Accurate typing skills
- Commitment to self development, with the ability to demonstrate knowledge of current policy and thinking affecting the NHS generally
Personal Qualities
Essential
- Proven self-confidence and ability to confidently state own position on issues
- Flexibility - adapts to ensure achievement of objectives within constantly changing situations and environments
- Self-motivated - possesses high internal work standards, sets stretching yet attainable goals; wants to do things better and to measure progress against targets
- Strong sense of commitment to openness, honesty and integrity in undertaking the role.
- Commitment to ongoing life long learning and personal development.
- Motivation - driven by a genuine interest and concern for the quality and appropriateness of patient services
- Ability to travel to all other Trust sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
