Job summary
Senior Network Technician
Band 5 (+ High Cost Living Allowance)
Full time - 37.5 hours a week (plus on-call)
Permanent
We are looking for a highly motivated Network Technician to join our friendly and busy IT Department looking after the Lewisham & Greenwich NHS Trust IT network. The successful candidate will take a lead role in supporting the existing desktop, server systems and network.
The jobholder will also be expected to support users of other systems that are provided by the IT department and knowledge of those systems is also desirable.
The jobholder will have a degree in IT and experience of working in IT, with strong IT technical skills and the ability to manage and prioritise a busy workload. Experience of working in a clinical environment would be an advantage but is not essential. The jobholder will also have excellent customer service skills and thrive on working as part of a team. Excellent administrative, numerical and organisational skills are essential.
The Trust will provide intensive internal technical training on the specific skills required to work effectively.
Main duties of the job
The successful candidate will work closely with Infrastructure and desk top technicians and will be responsible for the efficient day to day operation of all LGT's IT and Communication equipment, Converged Voice and Data Networks, Client/Server environment, Desktop equipment and Data centres. The post holder will the Technical Architect/Deputy Network Manager in the installation and implementation of all changes to the said environment
About us
Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.
As an organisation, we've made significant improvements for patients and staff in the last two and-a-half years. This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of "Good" in the Well-Led and Effective domains, in addition to the rating of "Good" that we had already achieved in the Caring domain. Our staff culture change programme has been key to the Trust's improvement journey, as we've stabilised our workforce by reducing vacancy rates and improving staff retention. We've also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.
Job description
Job responsibilities
1. To analyse and interpret situation/information to identify and assess to resolve a range of problems/highly complicated issues: computer / communication system errors,application problems, user computer problems, network/datacentre/VoIP issues and data errors and fix within required IT SLA standards.2. Install, configure, repair and maintain, as per set standards and procedures, all new and replacement PCs, Software, Operating Systems, Printers and Peripheral equipment, carrying out full installation and testing as necessary with minimumdisruption to the Trusts computing services.3. To aid Network support and troubleshooting. Identifying cable and/or active component failure; Work with network team to replace and upgrade Hubs and Switches as necessary and configure equipment as required.4. Providing operational support for the IT and converged voice and data and telephony servicesof the Trust across multiple sites. To support any other activities and new services that are required for the provision of ICT/Telephony services across LGT and its partner sites.5. Diagnose and clear system faults as they occur specially the Urgent & Non Urgent alarms on a 24/7 basis, calling 3rd parties out of hours as required. Participate in an oncall rota for out of hours cover on a regular or emergency basis.5. To assist in the continuous improvement of the service development and provision of the Trust's information Technology strategy with particular reference to new requirements, providingexpertise in the development of the strategy and leading on delegated work streams.6. To work on special projects determined by the Deputy Network Manager /Technical Architect as required.7. To liaise with Trust's appointed contractor(s) or managed service provider(s) engaged to provideany personal communications or IT systems within the Trust.8. To develop, through the use of PC based analytical tools, activity / distribution and costs internallyand externally and present on a monthly basis to the Deputy Network Manager /TechnicalArchitect and the Director of IT.9. To review new product developments in accordance with the Trusts approved annual BusinessPlan and assist with the production of business cases to support investment telecommunicationsrequirements.10. To distribute call management reports to all directorates for the purpose of auditing their telephoneextension usage.11. To arrange and supervise contractors engaged by the Trust for the purposes of installing,relocating or repairing any of the Trusts telephony and associated equipment.12. To review and monitor existing IM&T contracts in conjunction with the Deputy Network Manager/Technical Architect and to assist with tendering and awarding new contracts.13. To monitor and evaluate the service providers level of quality and performance in deliveringcontracted service levels.14. To report all attempt IT fraud to the Deputy Network Manager /Technical Architect and the NHSCounter Fraud team.15. To lead on administering help desk requests for moves & changes, new installations and wereappropriate, software changes to service said changes.16. To assist with production of business continuity plans and DR plans for telecommunicationssystems.17. Maintain self-discipline and present a smart, professional attitude within the IT environment and atuser locations, ensuring expected standards of timekeeping and attendance are maintained.18. To assist the Senior IT Technicians with desktop, remote access, community IT and networksupport as required
Job description
Job responsibilities
1. To analyse and interpret situation/information to identify and assess to resolve a range of problems/highly complicated issues: computer / communication system errors,application problems, user computer problems, network/datacentre/VoIP issues and data errors and fix within required IT SLA standards.2. Install, configure, repair and maintain, as per set standards and procedures, all new and replacement PCs, Software, Operating Systems, Printers and Peripheral equipment, carrying out full installation and testing as necessary with minimumdisruption to the Trusts computing services.3. To aid Network support and troubleshooting. Identifying cable and/or active component failure; Work with network team to replace and upgrade Hubs and Switches as necessary and configure equipment as required.4. Providing operational support for the IT and converged voice and data and telephony servicesof the Trust across multiple sites. To support any other activities and new services that are required for the provision of ICT/Telephony services across LGT and its partner sites.5. Diagnose and clear system faults as they occur specially the Urgent & Non Urgent alarms on a 24/7 basis, calling 3rd parties out of hours as required. Participate in an oncall rota for out of hours cover on a regular or emergency basis.5. To assist in the continuous improvement of the service development and provision of the Trust's information Technology strategy with particular reference to new requirements, providingexpertise in the development of the strategy and leading on delegated work streams.6. To work on special projects determined by the Deputy Network Manager /Technical Architect as required.7. To liaise with Trust's appointed contractor(s) or managed service provider(s) engaged to provideany personal communications or IT systems within the Trust.8. To develop, through the use of PC based analytical tools, activity / distribution and costs internallyand externally and present on a monthly basis to the Deputy Network Manager /TechnicalArchitect and the Director of IT.9. To review new product developments in accordance with the Trusts approved annual BusinessPlan and assist with the production of business cases to support investment telecommunicationsrequirements.10. To distribute call management reports to all directorates for the purpose of auditing their telephoneextension usage.11. To arrange and supervise contractors engaged by the Trust for the purposes of installing,relocating or repairing any of the Trusts telephony and associated equipment.12. To review and monitor existing IM&T contracts in conjunction with the Deputy Network Manager/Technical Architect and to assist with tendering and awarding new contracts.13. To monitor and evaluate the service providers level of quality and performance in deliveringcontracted service levels.14. To report all attempt IT fraud to the Deputy Network Manager /Technical Architect and the NHSCounter Fraud team.15. To lead on administering help desk requests for moves & changes, new installations and wereappropriate, software changes to service said changes.16. To assist with production of business continuity plans and DR plans for telecommunicationssystems.17. Maintain self-discipline and present a smart, professional attitude within the IT environment and atuser locations, ensuring expected standards of timekeeping and attendance are maintained.18. To assist the Senior IT Technicians with desktop, remote access, community IT and networksupport as required
Person Specification
Education, qualifications and training
Essential
- Degree or equivalent IT qualification or equivalent experience
Desirable
- PRINCE 2 foundation
- Post graduate qualification or equivalent experience.
- Evidence of continual professional development
Experience
Essential
- Minimum 3 years experience directly related to responsibilities specified
Desirable
- NHS Experience. 2-5 Years' experience directly relevant to responsibilities specified
Person Specification
Education, qualifications and training
Essential
- Degree or equivalent IT qualification or equivalent experience
Desirable
- PRINCE 2 foundation
- Post graduate qualification or equivalent experience.
- Evidence of continual professional development
Experience
Essential
- Minimum 3 years experience directly related to responsibilities specified
Desirable
- NHS Experience. 2-5 Years' experience directly relevant to responsibilities specified
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
