Job summary
An excellent opportunity has arisen within Children and Young People's Therapies Administration Team. We are looking for a dynamic individual to join Administration Hub for CYP Therapies in Lewisham, who would have strong organisational skills and the ability to work on your own initiative as well as being a team member.
You will be joining a supportive, high performing, forward-thinking directorate rated 'Outstanding' by CQC which values teamwork, has a positive approach to challenges and promotes inclusion and diversity within the workplace.
Previous Applicants Need Not Apply
Main duties of the job
You will be self- directed, flexible, able to manage competing priorities and have excellent time management, administrative and organisational skills. You will be supported in the development of your administration skills and enjoy the benefits of working within a large therapy team with multiple specialties. Learning and personal development is encouraged, and we have a well-established appraisal system.
About us
You will be joining a supportive, high performing, forward-thinking directorate rated 'Outstanding' by CQC which values teamwork, has a positive approach to challenges and promotes inclusion and diversity within the workplace.
Job description
Job responsibilities
Accountable to the Associate Service Manager Community CYP Directorate.
To assist in providing high quality administrative support to Children Services Admin Team, whilst taking responsibility for specific areas of work. These will include a range of administrative and clerical based tasks, such as processing referrals, booking appointments, discharging files, and inputting data electronically to provide accurate end of month statistics.
To be one of the first point of contact for any enquiries to the team either in person or by telephone for parents, carers, and professionals, always providing information in relation to the service tactfully and sympathetically.
To demonstrate an organised approach to work prioritising your own workload while working effectively and keeping a focussed attitude even when working under pressure.
Cover Reception staff duties when on annual/sick leave.
Job description
Job responsibilities
Accountable to the Associate Service Manager Community CYP Directorate.
To assist in providing high quality administrative support to Children Services Admin Team, whilst taking responsibility for specific areas of work. These will include a range of administrative and clerical based tasks, such as processing referrals, booking appointments, discharging files, and inputting data electronically to provide accurate end of month statistics.
To be one of the first point of contact for any enquiries to the team either in person or by telephone for parents, carers, and professionals, always providing information in relation to the service tactfully and sympathetically.
To demonstrate an organised approach to work prioritising your own workload while working effectively and keeping a focussed attitude even when working under pressure.
Cover Reception staff duties when on annual/sick leave.
Person Specification
Qualifications and Training
Essential
- GCSE
- NVQ level 3 or equivalent experience
Experience
Essential
- Significant experience of working in an administrative environment
- Significant experience of dealing with the public and handling sensitive and confidential information
- Significant experience of working in public sector / customer services role or equivalent
- Significant experience of working within a team environment
Knowledge
Essential
- Knowledge of a range of secretarial/administrative procedures and technical/functional terms.
- Demonstrable knowledge of computer software packages e.g., Word, Excel, Office 365 or equivalent etc.
- Understanding of Confidentiality and Data Protection Act
Desirable
- oExperience of working in the NHS and awareness of the work of different Children Therapies.
Person Specification
Qualifications and Training
Essential
- GCSE
- NVQ level 3 or equivalent experience
Experience
Essential
- Significant experience of working in an administrative environment
- Significant experience of dealing with the public and handling sensitive and confidential information
- Significant experience of working in public sector / customer services role or equivalent
- Significant experience of working within a team environment
Knowledge
Essential
- Knowledge of a range of secretarial/administrative procedures and technical/functional terms.
- Demonstrable knowledge of computer software packages e.g., Word, Excel, Office 365 or equivalent etc.
- Understanding of Confidentiality and Data Protection Act
Desirable
- oExperience of working in the NHS and awareness of the work of different Children Therapies.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
