Job summary
We are seeking to recruit an enthusiastic and well-motivated individual to join the Hypertension service as a Patient Access Coordinator. The successful applicant will be able to work effectively under pressure, use their own initiative, and manage competing priorities within a busy clinical environment.
Excellent organisational and time-management skills are essential to ensure the smooth coordination of patient access, appointments and pathways of care. The post holder will play a key role in supporting patients and their families throughout their care journey, providing a professional, responsive and compassionate service at all times.
The Patient Access Coordinator will act as a central point of contact for patients, carers, clinical teams and other bodies such as GPs and Pharmacist, ensuring accurate information, timely communication and effective pathway management. A strong commitment to delivering high-quality patient care and maintaining patient confidentiality is essential.
The post holder will be expected to consistently uphold Guy's and St Thomas' NHS Foundation Trust Values and to work in full accordance with Trust policies, procedures and governance standards.
Please note due to high response rate we sometimes close adverts early and we advise you apply as early as possible.
Main duties of the job
- Supported the operational delivery of specialist hypertension outpatient clinics, ensuring effective coordination of clinics, workforce, and patient pathways.
- Managed clinic templates, capacity, and waiting lists to support timely access to care and compliance with RTT and local performance targets.
- Worked closely with consultants, specialist nurses, and administrative teams to ensure smooth patient flow and high-quality service delivery.
- Monitored activity, outcomes, and DNA rates, contributing to service improvement initiatives aimed at reducing delays and improving patient experience.
- Supported pathway development and service transformation aligned with Trust objectives and national hypertension guidelines.
About us
We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities
Job description
Job responsibilities
Act as the first point of call for all patient access queries to the Trust.
Ensure that the vetting process for referrals has been followed in line with trust and departmental guidelines.
Be responsible for the scheduling of outpatient and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
Ensure that patients are appropriately reminded of their appointments. This may include sending reminder SMS or contacting patients by telephone, up to 2 days before their visit to re-confirm attendance in line with departmental protocols.
Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
Provide a courteous and efficient point of contact for patients over the telephone.
Ensure that each patient is treated as an individual and their individual needs are met (i.e.: appropriate support is in place for their appointment, such as interpreting support).
Job description
Job responsibilities
Act as the first point of call for all patient access queries to the Trust.
Ensure that the vetting process for referrals has been followed in line with trust and departmental guidelines.
Be responsible for the scheduling of outpatient and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
Ensure that patients are appropriately reminded of their appointments. This may include sending reminder SMS or contacting patients by telephone, up to 2 days before their visit to re-confirm attendance in line with departmental protocols.
Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
Provide a courteous and efficient point of contact for patients over the telephone.
Ensure that each patient is treated as an individual and their individual needs are met (i.e.: appropriate support is in place for their appointment, such as interpreting support).
Person Specification
Knowledge/Education
Essential
- Good basic education to State Diploma / NVQ Level 3 or equivalent experience or qualifications
Desirable
- Previous experience in working in an outpatient service
Experience
Essential
- Previous experience of working in a customer-focused and patient-focused service area
Desirable
- Previous Experience worked in an Outpatient service
Skills and abilities
Essential
- Excellent communication and interpersonal skills
- High Standard IT skills with the ability to input and retrieve information with accurate data entry
- Well developed organisational skills
Desirable
- Previous experience in working in an outpatient service
Person Specification
Knowledge/Education
Essential
- Good basic education to State Diploma / NVQ Level 3 or equivalent experience or qualifications
Desirable
- Previous experience in working in an outpatient service
Experience
Essential
- Previous experience of working in a customer-focused and patient-focused service area
Desirable
- Previous Experience worked in an Outpatient service
Skills and abilities
Essential
- Excellent communication and interpersonal skills
- High Standard IT skills with the ability to input and retrieve information with accurate data entry
- Well developed organisational skills
Desirable
- Previous experience in working in an outpatient service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
