Job summary
An exciting opportunity to help shape the future of one of the UK's leading children's hospitals.
We are seeking a Deputy Head of International and Private Patients to leadEvelina London's private paediatric and international services--a key strategic priority that supports innovation and reinvestment into NHS care.These services have grown rapidly in the last five years and have ambitious plans for future growth.
Evelina London is entering a major period of expansion, including the integration ofRoyal Brompton paediatrics, the transfer of children's cancer services from The Royal Marsden, and the development of the Evelina Children's Hospital programme. The postholder will play a key role in developing commercial opportunities to support this expansion and further develop our private patient services.
This role will suit leaders from NHS and private healthcare with a strong operational experience, a strategic mindset, commercial awareness and a passion for outstanding patient experience. The role provides opportunities for progression within NHS commercial services, international healthcare and the independent sector. It would also be suitable for NHS operational leaders looking to develop their commercial and strategic expertise.
Main duties of the job
The Deputy Head of International and Private Patients will provide senior operational leadership for Evelina London's private paediatric and international services, supporting the continued growth and development of this strategically important portfolio.
Working closely with clinical, operational and commercial colleagues, the post-holder will lead the development and delivery of initiatives that enhance the quality, access and experience of private and international care, ensuring services operate efficiently alongside busy NHS pathways while maintaining the highest standards of patient care.
The role will provide leadership to operational and administrative teams within the International and Private Patients service. Through a team of operational managers, the post-holder will drive service improvement, transformation and business development programmes that support sustainable growth and outstanding patient experience.
The role requires exceptional communication and stakeholder management skills to build effective partnerships with clinicians, corporate teams and external stakeholders. The post-holder will operate confidently in complex clinical environments, balancing the needs of private and international patients with the operational realities of a large NHS organisation.
About us
Private patient activity within the Evelina London Clinical Group takes place across several sites within Guy's and St Thomas' NHS Foundation Trust.
Key locations for the delivery of private and international services include:
o Evelina London Children's Hospital, an internationally recognised centre of excellence for paediatric care, receiving complex referrals from across the UK and overseas.
o The Westminster Private Maternity Suite at St Thomas' Hospital, providing high-quality private maternity care within one of the UK's leading centres for women's health.
o The Assisted Conception Unit (ACU) at Guy's Hospital, an internationally recognised fertility service providing private treatment to both UK and overseas patients.
o Private outpatient and diagnostic facilities across the trust, including Westminster Bridge Private Consulting Rooms at St Thomas', consulting rooms at Royal Brompton Hospital, and the Wimpole Street diagnostic and outpatient facility in the Harley Street medical district, which supports a growing portfolio of specialist services including private women's health.
Evelina London forms part of Guy's and St Thomas' NHS Foundation Trust. Following the merger with Royal Brompton & Harefield NHS Foundation Trust in 2021, private patient services across the organisation have been brought together to form one of the largest and most comprehensive private patient programmes within the NHS, supporting both UK and international patients.
Job description
Job responsibilities
The post-holder will work in close partnership with consultants to support the development of their private practice. Acting as a key point of contact for consultants across a portfolio of specialties, they will provide proactive account management, strengthen consultant engagement and identify opportunities to expand and develop private and international services.
A core responsibility will be the line management and leadership of operational managers and administrative teams delivering private patient services. The post-holder will work closely with Directorate Management Teams and operational leadership to ensure services are delivered effectively, aligned with wider clinical priorities, and integrated appropriately within NHS pathways.
The role will also focus on identifying and developing new business opportunities, providing project leadership for the design, development and implementation of new services. This will include leading stakeholder engagement across clinical, operational and corporate teams to ensure services are clinically robust, operationally sustainable and commercially viable.
The post-holder will lead private patient business planning across their portfolio, including the development of business cases and proposals for revenue or capital investment to support service growth and innovation.
They will also oversee the ongoing review of service performance and quality, benchmarking Evelina Londons private services against competitors and sector best practice. Working with clinical and operational colleagues, they will use patient feedback, performance data and market insight to identify and deliver continuous service improvement.
Job description
Job responsibilities
The post-holder will work in close partnership with consultants to support the development of their private practice. Acting as a key point of contact for consultants across a portfolio of specialties, they will provide proactive account management, strengthen consultant engagement and identify opportunities to expand and develop private and international services.
A core responsibility will be the line management and leadership of operational managers and administrative teams delivering private patient services. The post-holder will work closely with Directorate Management Teams and operational leadership to ensure services are delivered effectively, aligned with wider clinical priorities, and integrated appropriately within NHS pathways.
The role will also focus on identifying and developing new business opportunities, providing project leadership for the design, development and implementation of new services. This will include leading stakeholder engagement across clinical, operational and corporate teams to ensure services are clinically robust, operationally sustainable and commercially viable.
The post-holder will lead private patient business planning across their portfolio, including the development of business cases and proposals for revenue or capital investment to support service growth and innovation.
They will also oversee the ongoing review of service performance and quality, benchmarking Evelina Londons private services against competitors and sector best practice. Working with clinical and operational colleagues, they will use patient feedback, performance data and market insight to identify and deliver continuous service improvement.
Person Specification
Experience
Essential
- Commercial healthcare experience in public or private sector.
- Budget Management. Working in teams and management of HR issues.
- Evidence of delivering successful strategic and commercial performance management and clearly demonstrating improvement in the quality of service delivery; including business case preparation, service initiation, contract negotiation, and the development and monitoring of outcome and output measures.
Skills
Essential
- Sound financial management skills, able to effectively manage budgets.
- Ability to be adaptable and to develop innovative commercial offerings.
- Problem solver - flexible and pragmatic approach to problem solving within confirmed working practices.
- Clear communicator - excellent oral and written communication skills with ability to work with all levels of staff. Consultative in approach with exceptional influencing skills.
- Strong organisational ability and well developed resource and staff management skills: able to forecast, plan, develop and manage unit capability in line with business plan and organisational vision. Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
Knowledge
Essential
- Demonstrable success in delivering change and performance with and through management teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback
Desirable
- An understanding of the changing NHS environment and the challenges it faces.
- An in-depth understanding of the private patients market and the challenges it faces.
Qualifications
Essential
- MBA level education or equivalent relevant management experience and exposure.
Desirable
- Post graduate marketing or management qualification.
Person Specification
Experience
Essential
- Commercial healthcare experience in public or private sector.
- Budget Management. Working in teams and management of HR issues.
- Evidence of delivering successful strategic and commercial performance management and clearly demonstrating improvement in the quality of service delivery; including business case preparation, service initiation, contract negotiation, and the development and monitoring of outcome and output measures.
Skills
Essential
- Sound financial management skills, able to effectively manage budgets.
- Ability to be adaptable and to develop innovative commercial offerings.
- Problem solver - flexible and pragmatic approach to problem solving within confirmed working practices.
- Clear communicator - excellent oral and written communication skills with ability to work with all levels of staff. Consultative in approach with exceptional influencing skills.
- Strong organisational ability and well developed resource and staff management skills: able to forecast, plan, develop and manage unit capability in line with business plan and organisational vision. Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
Knowledge
Essential
- Demonstrable success in delivering change and performance with and through management teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback
Desirable
- An understanding of the changing NHS environment and the challenges it faces.
- An in-depth understanding of the private patients market and the challenges it faces.
Qualifications
Essential
- MBA level education or equivalent relevant management experience and exposure.
Desirable
- Post graduate marketing or management qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
