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Guy's and St Thomas' NHS Foundation Trust

Senior Assistant Technical Officer

The closing date is 10 March 2026

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Job summary

We have a band 4 Agenda for Change 1.0 FTE Senior Assistant Technical Officer post within the Hearing Implant Centre. This is a permanent position.

This role is an opportunity to join our busy and friendly multi-disciplinary team to lead a team of assistant technical officers and provide technical support to patients under the care of the Adult and Paediatric Hearing Implant Services.

We are seeking a highly motivated person with excellent communication, problem-solving and organisational skills, as well as the ability to work on their own initiative. Experience dealing with the public and experience in a care setting is desirable as is existing experience of hearing device repair and hospital based procurement systems.

The successful applicant will lead a team of assistant technical officers and work closely with audiologists in the department to support our patients in maintaining their hearing devices. There will also be engagement with the wider multi-disciplinary team including our advanced nurse practitioner, the medical and surgical team as well as the speech and language therapists and teachers of the deaf. Full training and support will be given to use any hearing implant and hearing aid clinical device programming software and to be able to use department specific systems and processes for hearing implant delivery and ordering.

Main duties of the job

Responsible to the Adult and Paediatric Deputy Principal Clinical Scientists and responsible for the team of Assistant Technical Officers the post holder will monitor and maintain stock levels of hearing devices, hearing implant systems, accessories, and consumables. They will provide technical support to patients to address and remedy issues with the function of their hearing devices. This includes trouble-shooting device faults, replacing parts and processors, liaising with manufacturers and suppliers, keeping accurate records, gathering information for the surgical team to respond to medical queries and taking impressions of patients' ears to produce new ear moulds.

As a team leader this post will involve line management responsibility for the assistant technical officer team and responsibility for ordering stocking and delivery of hearing implant systems for surgery

About us

Located at St. Thomas' Hospital on the banks of the River Thames and opposite the Houses of Parliament, St. Thomas' Hearing Implant Centre is one of the largest hearing implant centres in the UK. Having been established in 1992 we care for thousands of adult and paediatric hearing implant users and provide all current hearing implants offered in the UK to new recipients, including Cochlear Implants, Bone Conduction Hearing Implants, Middle Ear Implants and Auditory Brainstem Implants.

We have a large multidisciplinary team consisting of Audiological Scientist, Rehabilitationists (Speech and Language Therapists and Teachers of the Deaf), ENT Consultant Surgeons, Assistant Technical Officers and Rehabilitationists an Advanced Nurse Practitioner and a team of Administrative staff.

As a Tertiary specialist centre we have a focus on clinical excellence and also on research and audit with currently one of the largest active research portfolios of any implant centre in the UK.

We are a busy but friendly department and always look forward to welcoming new team members to help us to support the patients under our care.

Details

Date posted

23 February 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£33,094 to £36,195 a year PA inc. of H.C.A

Contract

Permanent

Working pattern

Full-time

Reference number

196-LIS10267M

Job locations

Hearing Implant Centre, St. Thomas' Hospital

Westminster Bridge Road

London

SE1 7EH


Job description

Job responsibilities

Please see the attached job description document for detailed description of the role and main responsibilities

Job description

Job responsibilities

Please see the attached job description document for detailed description of the role and main responsibilities

Person Specification

Knowledge

Essential

  • 5 GCSEs grade A-C or equivalent
  • GCSEs grade A-C in English and Maths or equivalent

Desirable

  • GCSE grade A-C in Science or equivalent
  • Deaf Awareness Training
  • Hearing Aid Audiology Foundation Degree
  • Audiology HCS Assistant - Level 2 Apprenticeship
  • Other Audiology Training Course

Experience

Essential

  • Previous administrative / stock control / clerical experience
  • Experience working in public facing care setting
  • Experience with the hearing impaired or those with communication difficulties
  • Experience using electronic patient management systems
  • Experience conducting hearing aid repairs
  • Experience working in an audiology setting

Desirable

  • Hearing Implant experience
  • Experience working with children of all ages
  • Line management, supervision or training experience

Skills

Essential

  • Excellent organisational, time management and prioritising skills
  • Team leadership and management ability
  • Ability to work autonomously with minimal supervision
  • Excellent communication skills - written and verbal
  • Ability to confidently use digital and paper based systems
  • Knowledge of how to adapt communication according to needs of hearing impaired patients
  • Ability to work calmly and methodically with a busy task load

Desirable

  • Knowledge of information governance requirements around patient information
  • Knowledge of hospital procurement systems and processes
Person Specification

Knowledge

Essential

  • 5 GCSEs grade A-C or equivalent
  • GCSEs grade A-C in English and Maths or equivalent

Desirable

  • GCSE grade A-C in Science or equivalent
  • Deaf Awareness Training
  • Hearing Aid Audiology Foundation Degree
  • Audiology HCS Assistant - Level 2 Apprenticeship
  • Other Audiology Training Course

Experience

Essential

  • Previous administrative / stock control / clerical experience
  • Experience working in public facing care setting
  • Experience with the hearing impaired or those with communication difficulties
  • Experience using electronic patient management systems
  • Experience conducting hearing aid repairs
  • Experience working in an audiology setting

Desirable

  • Hearing Implant experience
  • Experience working with children of all ages
  • Line management, supervision or training experience

Skills

Essential

  • Excellent organisational, time management and prioritising skills
  • Team leadership and management ability
  • Ability to work autonomously with minimal supervision
  • Excellent communication skills - written and verbal
  • Ability to confidently use digital and paper based systems
  • Knowledge of how to adapt communication according to needs of hearing impaired patients
  • Ability to work calmly and methodically with a busy task load

Desirable

  • Knowledge of information governance requirements around patient information
  • Knowledge of hospital procurement systems and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Hearing Implant Centre, St. Thomas' Hospital

Westminster Bridge Road

London

SE1 7EH


Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Hearing Implant Centre, St. Thomas' Hospital

Westminster Bridge Road

London

SE1 7EH


Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Principal Clinical Scientist

Andrew Soulby

a.soulby@nhs.net

Details

Date posted

23 February 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£33,094 to £36,195 a year PA inc. of H.C.A

Contract

Permanent

Working pattern

Full-time

Reference number

196-LIS10267M

Job locations

Hearing Implant Centre, St. Thomas' Hospital

Westminster Bridge Road

London

SE1 7EH


Supporting documents

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