Head of Delivery - Integrated Care and Transformation Team (ICTT)

Job responsibilities

ICTT Head of Delivery:

Lead the ICT team and line manage the Senior Programme Managers. Provide support to them and their teams to deliver against set objectives.

Develop management and operational processes to govern, monitor, track and report on the activities of the Delivery function.

Design, facilitate and lead ICT team meetings and regular meetings with other stakeholders including external agencies and partners.

Develop communication tools which serve to engage employees and create transformation and improvement opportunities and conversation at all levels in the Trust.

Support the ICTT prioritisation process for transformation and improvement opportunities that sit in the pipeline of initiatives.

Work with others in ICTT and wider transformation teams in GSTT and in the wider system on pre-empting problems and misunderstanding in relation to work of the ICTT.

Provide senior level transformation, change management and programme management expertise

Staff Management:

Provide senior leadership within the ICTT and influence transformation and programme management capability across the organisation

Provide day to day leadership of the team and be a source of subject matter expertise on transformation implementation and programme management across the Trust

Responsible for the line management of the ICT team, providing supervision, coaching and leadership to the posts aligned to this capability.

Responsible for conducting staff annual performance appraisals and reviews

Monitor compliance within the ICT team with Trust-wide staff management policies and procedures and take remedial action with accountable managers where shortfalls occur

Financial Management:

Ensure that programme related business plans are underpinned by detailed and robust financial plans through budget planning and negotiation of appropriate budgets and delegated areas

Manages budget for own area of work and multi-stranded project workstreams to ensure best value for money, including signing off invoices, monitoring expenditure and providing budgetary setting and reports.

Responsible for transformation and change projects that will be associated with financial benefits

Manage reporting on budget positions and performance in line with agreed governance arrangements

Actively monitor expenditure against budget and address problems at an early stage

Deliver and oversee complex recharging arrangements across organisations as required to support the programme

Act as authorising signatory as required on budgets and sign-offs agreed within the Directorate

Lead for Transformation and Programme Management in ICTT:

Work effectively and collaboratively with all levels of the organisation and system partners, acting as a subject matter expert.

Lead on the development and delivery of a comprehensive business management framework for the ICTT. Including; developing a core transformation implementation methodology, programme management methodology, establishing a community of practice, developing supporting learning and development materials, designing and leading events to engage and grow the community of practice

Lead the development of the transformation and programme management capability within ICTT.

Build organisational transformation and programme management capability based on sharing information and learning.

Act as the Transformation expert and champion to lead, manage and embed transformation methodologies across all the team, including and training/mentoring employees on transformation and programme management approaches.

Lead the ICTT in ensuring regular interpretation of the benefits of ICTTs work

Delivery Lead for System wide change:

Take the lead or support others where the complexity and/or cross organisational impact (incl. financial) requires senior and experienced leadership to ensure delivery.

Provide effective leadership to multiple, long term change programmes, sustainable service development, improvement and transformation of services. This will involve working across Trust and wider boundaries, in new and existing areas of change, complex interdependency mapping.

This includes identifying and securing commitment to change, engaging and managing stakeholders in order to deliver effectively and influencing existing opinions to sustain change.

Lead and work with others to understand and track complex interdependencies and delays between different parts of services or programme.

Influence and direct staff allocated to work on particular programmes, ensuring they meet expected levels of performance. Provide direction and ensure that all ICT team staff have the necessary skills to be successful in their roles.

Have direct contact with patient and service user representatives where appropriate to ensure Delivery initiatives are delivered with coproduction and collaboration at their core.

Responsible for managing and accessing complex range of data and making informed recommendations which are focussed on outcomes that meet external and internal customers and patient needs.

Design innovative and workable approaches to gathering information and data collection systems. This will include information gathering where data is difficult to get and interpret.

Use data-driven presentations to challenge existing work practices and beliefs for varying audiences.

Produce written documentation, including status reports, information/data/reports as required for service and clinical management up to Executive level, bids for funding and explanations of technical and complex issues. Ensure communication is appropriate for target audiences. Make recommendations and present findings at all levels within and external to the organisation.

Responsible for the development of solutions that meet the specification of requirements.

Contribute to the development and delivery of the Trusts strategy and policies and ensure that the ICTT supports the delivery of national NHS requirements.

Knowledge/Qualifications

Essential

• Education to Masters degree or equivalent level of knowledge and experience.
• Relevant post-graduate qualification in relevant discipline
• Evidence of continuing professional development

Desirable

• Programme management qualification (MSP)
• Formal qualification in six-sigma
• Formal qualification in Lean or other relevant improvement methodology

Experience

Essential

• Extensive experience of designing and delivering: oimprovement work and programmes otraining programmes in continuous improvement methodology and programme management This experience should be in large complex organisations, preferably in a health care or health service environment.
• Highly developed knowledge and extensive experience in scoping improvement methodologies, developing implementation plans and tracking progress and benefits.
• Extensive experience leading senior teams (managers and senior managers) to deliver large complex programmes.
• Design, development, implementation, and management of change in a multiple stakeholder environment and experience of passing on project improvement to others.
• Extensive, comprehensive experience of senior staff performance management in large and complex organisations, including motivating, developing, and coaching to meet appropriate deadlines.
• Significant experience of providing specialist advice to a range of professionals and in a range of environments.
• Highly developed knowledge and understanding of the changing NHS environment, strategy, and policy agendas, specifically the South East London structures, strategy, vision and policies.
• Significant experience working across multiple organisations to secure change; a proven track record of overcoming obstacles to change and facilitating progress of projects
• Experience of facilitating group discussions.
• Proven ability to build relationships including key relationships with Executive and senior leaders where there may be significant resistance to change
• Experience of influencing staff at all levels to ensure that project objectives are owned by all members of the team, including users and stakeholders. Evidence of the ability to involve teams in analysis of situation and solution development; persuade teams to take on new ways of working and to constructively challenge the status quo.
• Experience developing, monitoring and managing budgets / delivering financial benefits associated with the project.
• Experience working in / with complex clinical environments.
• Transformation and change management experience using lean methodologies and other recognised techniques, with evidence of having led significant programmes of work, some of which should have been delivered in a health care or health service environment.
• Highly developed knowledge and understanding of organisational change and programme management.

Skills & Ability

Essential

• Uses advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
• Apply excellent communication skills, both written and verbal, including advanced formal presentation skills, influencing and negotiating.
• Gather and incorporate the views of service users and carers into service change.
• Set out conclusions and recommendations clearly and concisely in a range of written and verbal styles to reflect the needs of the audience.
• Is confident presenting to large groups.
• Influences, negotiates, and motivates senior managers and clinicians to enable delivery of the project.
• Works flexibly, prioritises workload and resources in response to changing demands and requirements.
• Work with staff, patients and carers to improve services.
• Use a creative approach to problem solving.
• Competent in the use of MS Office suite, including MS Excel, Powerpoint and Project.

Personal Behaviours

Essential

• Ability to manage multiple complex agendas and meet deadlines
• Ability to recognise and value cultural and other differences, using them positively
• Vision and forward planning ability
• Is politically aware and sensitive
• Self-aware and self motivated; pro-active
• Able to work with flexibility and adaptability
• A credible opinion former with strong influencing skill; able to negotiate deliverables and timelines at all levels of the organisation.
• Able to maintain high levels of professionalism and leadership in the face of strong pressures and tight deadlines.
• A leader by example with a strong sense of quality
• Is a team player, but able to work on own.
• An understanding of manual handling regulations and the ability to assess any associated risks in the workplace

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).