Job responsibilities
To maintain proper care and attention to patients at all times
To communicate sensitively and courteously with patients, visitors and staff at all levels and at the same time deal with ongoing enquiries
Use reassurance and persuasive skills to promote cooperation from patients and relatives during transfers and negotiate with patients to consent to attend clinics
Use local knowledge and expertise of the built environment to ensure the safest and best patient experience during transfers and to maintain patient dignity at all times
To manage and maintain patient dignity and to minimise distress, assure and assist during transfers
To be responsible for transporting vulnerable, unwell patients to and from any Trust area/department/ward safely and securely
To be responsible for the safe and efficient transfer of critically unwell patients from the intensive care units
To assist in the physical transfer of patients between beds and trolleys, and support clinical staff with transferring patients
Secure transportation of specimens from wards and departments to any Trust location(s), in addition to Pathology and the laboratories in accordance with policy and quality procedures (PID 03)
Secure transportation of bloods to and from any Trust area / department / ward ensuring that cross reference is made against request form, blood book and blood component/product to meet blood collection legislation including collection and distribution of crash blood in line with legislation
Safe transportation of medical gas cylinders and associated equipment for use throughout the Trust, following implicitly the set health & safety protocols. (PID 12)
Transfer of beds, trolleys in line with quality document (PID 07) and other medical and non-medical equipment to any Trust location
Safe transportation of medications and pharmaceuticals out of hours when the procurement/stores team no longer provide this service
Safe transportation of patient meals when requested
Preparing and cleaning patient trolleys in STH theatre and Cath. Lab. area on a daily basis
Answer bleep for crash calls and Major Haemorrhage
Removal and transfer of bodies including adults and children from any Trust location to the mortuary in a dignified and respectful manner including checking of jewellery at ward level in presence of a clinician for audit trail purposes and logging the deceased details on the mortuary refrigerator in line with quality documents (PID 04 and 05) and mortuary policy
Prepare bodies including adults and children for viewing by relatives ensuring that deceased patient is suitable for viewing purposes in line with quality document (PID 06) and mortuary policy and where necessary assist the nurse when escorting relatives to the chapel of rest for viewing purposes
To be responsible for delivering life-saving equipment to an arrest e.g. running heart defibrillators to any location within the hospital and to be on standby at cardiac arrests to collect and deliver anything required for the patient
To monitor and report portering equipment for defects and cleanliness
Utilise the trust EPIC smartphone system to receive work and to report on work in progress
To carry out the cleaning of wheelchairs on a daily basis in accordance with the trust Infection Control policy
To ensure that wheelchairs are gathered throughout the day and parked at the appropriate location
To take corrective action when required adhere observed report defects and unsafe conditions
Observe and adhere to all Trust policies and procedures
Staff will attain all quality standards and systems laid down in the quality procedures
To inform the Portering Team Leader/Supervisor of any delay on the ward / department and seek advice
Staff will maintain the highest standards of courtesy and respect to patients, relatives and each other at all times
Ensure the highest standards of personal hygiene and tidiness at all times, including the wearing of uniforms provided in line with the GSTT uniform policy
To undertake training programmes at any time deemed appropriate by the Trust
Staff will ensure that they have a current I.D. badge and that it is worn at all times in a prominent place while on duty
Staff will refrain from alcohol and mood-altering substances, and must not, in any way be under the influence of alcohol or mood-altering substances whilst on duty
Under no circumstances shall staff take any form of reward or remuneration from patients, escorts, relatives or anyone associated with the patient
Staff will ensure that any complaints received are passed on promptly to the Portering Team Leader
The post-holder will be expected to fulfil any duties allocated that are commensurate with the role
To maintain the high standard of cleanliness in the mess room and locker room provided at all times
To carry out the delivery of patient belongings from Surgical Admission Lounge (SAL) to the wards/departments in a secured trolley as per procedure and training
Ensure that the handover of patient upon arriving to the clinic/department and wards are correctly followed in line with the trust protocol
