Job summary
Are you kind, caring and compassionate?
Could you reassure our patients and keep them comfortable on their journey to or from hospital?
Are you an experienced driver who remains calm, even on London's busy roads that might make you late to collect your next patient?
If the answer is 'Yes' then this could be the job for you.
We are recruiting for Ambulance Care Assistants who will be highly trained to provide safe, caring and secure transport for our patients on their way to and from appointments.
This role will involve driving a range of patient transport vehicle's ranging from cars to long wheel based ambulances and using both manual and automatic transmission.
Due to the operational requirements you will be required to be flexible and work either on your own or as part of a two person crew.
Supporting our vulnerable patients is key to this role and there is frequent lifting and moving using all types of equipment, such as stretchers, carry chairs, wheelchairs etc.
Main duties of the job
The role of the Ambulance Care Assistant involves conveying a wide range of patients to and from outpatient clinics, renal dialysis, admissions, discharges following inpatient treatments or non-urgent inter-hospital transfers, in a safe and timely manner. Where required this involves the use of Trust patient carrying or manual handling aids.
Communicate with patients, relatives, and the public in a calm, and professional caring manner, treating them with dignity and respect at all times, even in difficult or potentially hostile circumstances.
Provide a quality service to our patients, their relatives and carers and ensuring their safety and wellbeing whilst in our care.
To comply with the Trust and Essentia policies and procedures, follow organisational guidelines and other occupational requirements, to ensure safe, effective practice and the maintenance of professional standards.
About us
Essentia has a fundamental role in supporting the activities of the Trust. Essentia's focus is on providing a high quality hospital environment and a high quality hospital experience for our patients: through setting imaginative standards in the physical and built environment, through a programme of improvements to the range of support services, and by fostering a strong overarching patient-focused approach.
The Patient Transport Service (PTS) is part of Essentia. Our patient transport service is available for all patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen. All requests for patient transport are assessed on medical need. Patient transport vehicles operate with appropriate staff and equipment. As patients have diverse needs, we provide a range of vehicles such as cars, wheel chair accessible cars, ambulances, high-dependency units and use specialist equipment such as wheelchairs, stretchers, carry chairs and stair climbers.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person Specification
Qualifications
Essential
- Level 2 Diploma including Essential/Key/Core Skills at Level 2 in Application of Number and Communication or 5 GCSEs at grade C or above including Mathematics/Numeracy, English and combined Sciences or any single Science.
Desirable
- Willingness and ability to complete a Certificate in Ambulance Patient Care (acquired post entry)
Experience
Essential
- Experience of working with people
- Experience of working alone as well as in a team
Desirable
- Experience in a patient facing setting paid/unpaid
Skills
Essential
- Ability to prioritise workloads and act under pressure
- Excellent communication skills (written, oral and listening)
- Ability to follow written procedures and guidelines within the scope of practice
- Ability to identify when further assistance is required
Desirable
- First Aid at Work, FREC 3, FREC 4
Physical Requirements
Essential
- Be able to lift a manikin for 75kgs up and down a flight of stairs safety
Additional Information
Essential
- Full UK Driving licence (with no more than three endorsement points)
Person Specification
Qualifications
Essential
- Level 2 Diploma including Essential/Key/Core Skills at Level 2 in Application of Number and Communication or 5 GCSEs at grade C or above including Mathematics/Numeracy, English and combined Sciences or any single Science.
Desirable
- Willingness and ability to complete a Certificate in Ambulance Patient Care (acquired post entry)
Experience
Essential
- Experience of working with people
- Experience of working alone as well as in a team
Desirable
- Experience in a patient facing setting paid/unpaid
Skills
Essential
- Ability to prioritise workloads and act under pressure
- Excellent communication skills (written, oral and listening)
- Ability to follow written procedures and guidelines within the scope of practice
- Ability to identify when further assistance is required
Desirable
- First Aid at Work, FREC 3, FREC 4
Physical Requirements
Essential
- Be able to lift a manikin for 75kgs up and down a flight of stairs safety
Additional Information
Essential
- Full UK Driving licence (with no more than three endorsement points)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
