Job summary
This is a fixed term/secondment position for 18 months. Only NHS employees are therefore eligible to apply.
Guy's and St Thomas' is committed to its GSTT 2030 strategy, aiming to deliver clinical excellence through better, faster, and fairer healthcare. To support this vision the 'Improving Together' programme launched to foster an empowered culture of continuous improvement across the organisation.
As an Assistant Delivery Manager, you will be right at the heart of our improvement journey. You will be at the forefront of building vibrant, frontline-led improvement communities across the Trust. You'll be the connector--bringing people together, energising collaboration and curating a dynamic hub of high-impact improvement projects. You'll also play a key role in managing training programmes to build and spread improvement capability across the organisation--empowering teams to lead change with confidence and skill.
We're recruiting two new fixed term/secondment roles to support the goals of Improving Together and our culture to thrive. The Improving Together team work collaboratively with a focus on reflection to adapt our approach, creating a supportive team environment.
The interview will follow an assessment centre format, including a series of exercises and a traditional interview. The full process will take approximately three hours with interview dates to be confirmed.
Main duties of the job
- Drive Improvement: Co-design and implement initiatives with senior leaders and teams to embed continuous improvement across services and culture.
- Coach & Facilitate: Provide expert support to multidisciplinary teams to deliver measurable improvement outcomes.
- Digital Enablement: Support digital strategies and maintain accurate records of improvement activities and training, events and engagement activities and projects.
- Build Capability: Deliver and evolve training programmes, mentoring and peer coaching to grow improvement confidence.
- Data for Impact: Guide teams on using data effectively to track progress and demonstrate benefits.
- Communicate Success:Help teams showcase their improvement work through engaging stories, visuals and materials.
- Inclusive Engagement: Champion co-production, storytelling and knowledge sharing to promote learning and best practice.
- Culture Leadership: Foster a culture of continuous improvement, psychological safety and staff empowerment aligned with Trust values.
About us
The Improving Together team is part of the Centre for Innovation, Transformation, and Improvement (CITI) at Guy's and St Thomas', established in 2021 under the Deputy Chief Executive. CITI drives the Trust's innovation and improvement strategy, fostering a culture of innovation across clinical and operational areas. It supports the development and implementation of new ideas, technologies, and practices to enhance patient care, research, and education.
CITI provides a collaborative space for clinical innovators and uses data-driven methods to evaluate and scale improvements. It prioritizes equality, inclusion, and sustainability, with strong patient and public engagement shaping its work. The Centre also builds partnerships with academia, industry, and communities to accelerate impactful change.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for full information about this role, including requirements and main responsibilities.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for full information about this role, including requirements and main responsibilities.
Person Specification
Education/Qualification
Essential
- Degree level education or equivalent knowledge or equivalent relevant training/experience
- Evidence of Masters degree or equivalent relevant training/experience
- Significant/ extensive management experience or equivalent relevant training/experience
Desirable
- Postgraduate qualification or training in Quality Improvement, Project Management, or related field
- Teaching or coaching qualification.
Experience
Essential
- Experience working with very senior individuals
- Experience of working in a large organisation
- Experience of working under pressure, with strict deadlines and dealing with a large range of complex issues with conflicting priorities
- Experience of working in an autonomous way, working to define objectives within given parameters
- Experience of building capability with a variety of stakeholders, including development and maintenance of training materials
- Experience of coaching and mentoring staff at all levels
- Evidence of successful delivery of financial and quality benefits within agreed timescales
Desirable
- Experience of working in the NHS
- Experience of a wide range of Trust procedures and practices
- Experience of working across multiple organisations to secure change
- Experience of working in complex clinical environments
- Experience of facilitating engaging workshops, creating psychologically safe environments to resolve complex issues
Skills/Knowledge/Abilities
Essential
- Excellent organisation skills with the ability to deal with competing demands and high workloads.
- Ability to prioritise and make decisions, following clear procedures and using initiative to develop new working approaches
- Understanding confidentiality issues when handling client data, alongside the implications of the Data Protection Act
- Ability to work within a team environment and display initiative when necessary
- Advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
- Highly proficient in the use of Microsoft products including Word, Excel, Visio and PowerPoint.
- Advanced communication skills both written (complex report writing) and spoken, including expert facilitation skills.
- Make clear rational decisions, exercising independent judgement in a professional and competent manner
- Ability to identify and manage risks
- Understanding of improvement methodologies and tools with ability to apply approaches specific to varied situations
- Able to work with a great degree of flexibility, adaptability and initiative
- Ability to meet deadlines and complete tasks within competing deadlines
- Maintain a professional approach with a strong sense of quality and can lead by example
- Ability to listen to, question and challenge ideas when appropriate Demonstrate a commitment to professional development of self and others
Desirable
- Experience in using improvement software and digital platforms.
- Active participation in improvement networks (e.g., Q Community).
- Knowledge of national NHS Improvement policy and strategic context
- Knowledge and understanding of Trust systems, processes and policies
Person Specification
Education/Qualification
Essential
- Degree level education or equivalent knowledge or equivalent relevant training/experience
- Evidence of Masters degree or equivalent relevant training/experience
- Significant/ extensive management experience or equivalent relevant training/experience
Desirable
- Postgraduate qualification or training in Quality Improvement, Project Management, or related field
- Teaching or coaching qualification.
Experience
Essential
- Experience working with very senior individuals
- Experience of working in a large organisation
- Experience of working under pressure, with strict deadlines and dealing with a large range of complex issues with conflicting priorities
- Experience of working in an autonomous way, working to define objectives within given parameters
- Experience of building capability with a variety of stakeholders, including development and maintenance of training materials
- Experience of coaching and mentoring staff at all levels
- Evidence of successful delivery of financial and quality benefits within agreed timescales
Desirable
- Experience of working in the NHS
- Experience of a wide range of Trust procedures and practices
- Experience of working across multiple organisations to secure change
- Experience of working in complex clinical environments
- Experience of facilitating engaging workshops, creating psychologically safe environments to resolve complex issues
Skills/Knowledge/Abilities
Essential
- Excellent organisation skills with the ability to deal with competing demands and high workloads.
- Ability to prioritise and make decisions, following clear procedures and using initiative to develop new working approaches
- Understanding confidentiality issues when handling client data, alongside the implications of the Data Protection Act
- Ability to work within a team environment and display initiative when necessary
- Advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
- Highly proficient in the use of Microsoft products including Word, Excel, Visio and PowerPoint.
- Advanced communication skills both written (complex report writing) and spoken, including expert facilitation skills.
- Make clear rational decisions, exercising independent judgement in a professional and competent manner
- Ability to identify and manage risks
- Understanding of improvement methodologies and tools with ability to apply approaches specific to varied situations
- Able to work with a great degree of flexibility, adaptability and initiative
- Ability to meet deadlines and complete tasks within competing deadlines
- Maintain a professional approach with a strong sense of quality and can lead by example
- Ability to listen to, question and challenge ideas when appropriate Demonstrate a commitment to professional development of self and others
Desirable
- Experience in using improvement software and digital platforms.
- Active participation in improvement networks (e.g., Q Community).
- Knowledge of national NHS Improvement policy and strategic context
- Knowledge and understanding of Trust systems, processes and policies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
