Job responsibilities
Main Duties and Responsibilities
Technical subject matter expertise
To be responsible for providing specialised knowledge, support and advice upon the topic of PPIE, health equity, related policies and key projects and services, as required for the Hub.
Provide sound knowledge and experience of
a. Patient and Public Engagement
b. Evaluation and Measurement
c. Project and programme management
d. Improvement science
Contribute to capability development, training and growing a community of subject matter experts in relation to PPIE best practice methodologies.
To project manage and facilitate patient and public engagement activities, including arranging events, designing surveys, developing copy, writing and producing presentation materials, facilitating focus groups and workshops for the population health hub.
Identifying, developing and maintaining stakeholder relationships for key internal and external players in the development and delivery of the Improving the health of our populations PPIE framework.
6Working with quantitative data, qualitative data, and ideally health economic data to evaluate the impact of projects and programmes on Health Equity and Population Health.
Maintain a sound understanding of the interplay between the delivery of our clinical services and the delivery of equitable care.
Identify and track health equity improvement and transformation activity across the organisation, supporting the management of interdependencies where required.
Track the evolving need (including around capability building) for PPIE improvement support across all population health hub activites.
Inform the identification, prioritisation and development of health equity improvement and transformation programmes ensuring PPIE is incorporated.
Coordinate capability building support in relation to PPIE for the Population Health Hub.
To support utilisation of learning resources and planning tools for staff to help them take PPIE into account during grant proposals.
To co-develop PPIE training and support for patients, carers and members of the public that supports their involvement in Population Heath Hub activities.
Evaluation and Assessment
Support the production of key summary information of existing inequities amongst GSTTs patient population, which can be used across the Trust to inform business planning and Charity grant development.
To evaluate, audit and report upon the delivery and effectiveness of patient and public engagement projects and plans
Support the population health hub to identify and track key measures of population health and inequity on a regular basis.
Support the development and delivery of a system which tracks and shares relevant information to drive change in service planning and delivery.
Investigate, understand and optimise the capabilities of GSTTs new electronic patient record system, EPIC, to track health inequities across our patient population.
Programme Support Responsibilities
Support the development and utilisation of the PPIE strategy, aims and objectives for the population health hub, including research and development to identify, develop and promote best practice.
Support a range of health equity projects and programmes related to Trust services, and utilise the transformation and / or improvement science methodology as the basis for the management of programmes through their entire lifecycle.
Support development of business cases for new areas of need to advance the PPIE agenda.
Support other colleagues from across GSTT in carrying out rigorous project planning that consistently encompasses health equity scoping, identifying all activities, setting milestones and identifying activity owners.
To be responsible for writing and producing communications materials for patients, staff and other stakeholders as appropriate, including information for individual projects, liaising with the Communications Department where necessary.
Monitor and track health equity project progress against the programme plan, adjusting if targets are not met, and providing recommendations for adjusting plans, strategies or programmes to the relevant governance forum.
Manage programme risks and issues, maintaining logs and communicating escalations clearly
Support PPIE risk and issue identification and management into wider programme management practice within the Hub.
Support management of PPIE project risks and issues, clearly documenting and communicating escalations to senior programme management as required.
Work with Programme Leads, Programme Managers & Clinical Group Executives to resolve and mitigate challenges.
Escalate risks as appropriate to the Programme Director.
Delivery of dependencies and benefits across the programme
Ability to understand and manage highly complex and large-scale transformation and improvement programmes.
Support management of interdependencies across programmes.
Support the development of the measurement framework for health equity to baseline position against agreed balanced metrics, track impact of programmes and monitor the realisation of benefits; conducting primary and secondary research, audits and evaluations where required.
Implement health equity data collection plans where there are gaps and provide basic level of analysis of large and complex data sets.
Support the Programme Director in ensuring data quality required by the programme.
Programme facilitation, communication and relationship management
Support the design, planning and facilitation of workshops, meetings and events with stakeholders for the development of Population Health Hub practice; ensuring breadth in participation, achieving forum objectives and producing quality outputs.
Confidently and coherently present to Clinical Groups and other internal and external relevant forums, including when communicating regular updates (incl. risks) to all stakeholders which would involve imparting sensitive and complex information.
Build effective working relationships with divisions and other internal and external stakeholders using well developed communication skills to negotiate, influence and reach consensus across senior leaders and programme stakeholders.
Engage with relevant staff in divisions to identify issues with the delivery of equitable care and identify improvements that promote standardisation at an organisational level.
Support the Programme Director to meaningfully, consistently and systematically engage patients and the public around health equity matters at GSTT; or build on an existing plan if relevant working with the Patient and Public Engagement Team.
Develop and maintain understanding of organisational goals, culture and constraints relevant to the Trusts ability to delivery equitable care.
Work to support the population health hub in building PPIE capability, capacity and infrastructure for the whole organisation.
Transformation and improvement practice and capability development
Support the building of a community of practice for health equity and the implementation of PPIE processes, policy and tools.
Maintain close links with the communities of practice within the sector and nationally, so that GSTT can input into; learn and benefit from initiatives going on elsewhere and access available sources of funding.
Regularly scan the horizon and ensure infrastructure is in place to test and review new concepts, models, methods, best practices, products and equipment.
Resource management and team responsibilities
To provide management to contributors to the population health hub programme of work.
Work with the Population Health Hub to ensure projects and programmes are appropriately resourced to support PPIE throughout their lifecycle.
Support planning and allocation of staff and other resources for assigned population health projects, monitoring work allocation and re-allocating as necessary to ensure effective resource utilisation and successful delivery to time, cost and quality.
Manage blended transformation and improvement programme teams, including resource from CITI, clinical operational colleagues, external SMEs and other project resources are required.
Support transformation and improvement as well as programme and project management training; supporting, mentoring and modelling best practice to both GSTT staff and external stakeholders and partners.
Support capability development, training and growing a community of subject matter experts in relation to Population health management approach and PPIE.
Support the Population Health Hub in developing and delivering training.
Financial and supplier responsibilities
To manage delegated project budgets related to health equity programme work and Charity grant making activities.
In GSTT role as anchor institute support the local procurement of any services or local suppliers that contribute to the delivery of population health hub programmes ensuring appropriate sign-offs (including the management of tenders).
Support management of key supplier relationships from a programme perspective. This should include monitoring against contract KPIs and working with the leadership of the team to escalate performance issues and supporting fast resolution of problems.
Programme administration
Collaborate on the development and implementation of policies and procedures in relation to the delivery of programmes, which are consistent with Trust standards, particularly where those need to reference PPIE matters.
Use a range of IT applications to create high quality and engaging reports and maintain project information in line with best practice and established ways of working. Practice effective document management to ensure appropriate access to a range of audiences.
