Job summary
We are looking for enthusiastic and motivated people to come and work for us as patient access coordinators in our Oncology Outpatients Unit.
This is an exciting opportunity to be part of a fast paced team, successful candidates should ideally have previous NHS or customer service experience. With a proven record of working well both within a team and individually.
The Patient Access Co-ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their speciality.
The Patient Access Co-ordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.
Main duties of the job
Depending on the requirements of the specialty, the post holder will be required to rotate within the team, providing reception cover, scheduling functions, general administrative support and telephone cover for their specialty. This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.
About us
Guy's and St Thomas' and King's Health Partners new Cancer Centre offers a full range of services for the diagnosis and treatment of all adult cancers. Patients from across south east London attend for treatment which is not available at their local hospital. The Trust's cancer services will be provided at the Cancer Centre on the Guy's site as well as the new site at Queen Mary's Hospital, Kent.
Over the next five years, GSTT will help establish an internationally renowned Comprehensive Cancer Centre by:
- providing the very best cancer service to patients by combining first class clinical care with ground-breaking research and high quality training and development across the AHSC
- improving outcomes and experience for cancer patients with complex needs through earlier diagnosis, effective treatment and the provision of high quality survivorship care
- embedding whole person care across the cancer pathway and strive to bring treatment programmes closer to home
- developing and test new biological and cellular therapies in a range of cancers
- opening a new £160 million cancer centre at Guy's Hospital and a sister centre in Sidcup, which will transform the delivery of cancer services, so patients will receive the right treatment at the right time, delivered within fewer visits and tailored to their need.
Due to recent changes inthe UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further informationabout eligibilityis available on the UK Government website. Please note that these are permanent roles.
Job description
Job responsibilities
The patient access coordinator role includes the duties below but is not limited to, please see Job description for further information.
The successful candidate will need to have excellent customer service skills, accuracy, attention to detail, ability to multi task and use initiative in a busy environment supporting a range of teams.
The role requires the ability to liaise with all disciplines of staff i.e. Directorate Managers, Consultants, Nurses and administrative colleagues, work well as part of a team, be professional and personable at all times.The post holder must be IT literate and have the ability to navigate trust IT systems and should have some understanding of National cancer waiting targets.
The ideal candidate will be flexible with working days and hours to meet the needs of the service.
Please note working from home is not an option as we are highly operational and part of a patient facing team.
Hours of Work: Monday to Saturday between the hours of 07:45 - 18:30 and some bank holidays depending on service need.
Please note that the application process might close early if a sufficient number of suitable candidates applications have been received. If you have not heard within two weeks of the closing date please assume that you have not been shortlisted.
Job description
Job responsibilities
The patient access coordinator role includes the duties below but is not limited to, please see Job description for further information.
The successful candidate will need to have excellent customer service skills, accuracy, attention to detail, ability to multi task and use initiative in a busy environment supporting a range of teams.
The role requires the ability to liaise with all disciplines of staff i.e. Directorate Managers, Consultants, Nurses and administrative colleagues, work well as part of a team, be professional and personable at all times.The post holder must be IT literate and have the ability to navigate trust IT systems and should have some understanding of National cancer waiting targets.
The ideal candidate will be flexible with working days and hours to meet the needs of the service.
Please note working from home is not an option as we are highly operational and part of a patient facing team.
Hours of Work: Monday to Saturday between the hours of 07:45 - 18:30 and some bank holidays depending on service need.
Please note that the application process might close early if a sufficient number of suitable candidates applications have been received. If you have not heard within two weeks of the closing date please assume that you have not been shortlisted.
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Relevant NVQ 3 or equivalent qualification or experience
Desirable
- IT package qualification / training such as the European Computer Driving Licence (ECDL)
- Customer service qualification / training
Experience
Essential
- Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
Desirable
- Experience of an administrative role within the NHS
- Knowledge of medical terminology
Skills
Essential
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
- Understanding of confidentiality and its application and maintenance in and out of the workplace
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
Desirable
- Knowledge of the key waiting times targets including 18 weeks
- Knowledge of Trust hospital systems (i.e.: EPIC)
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Relevant NVQ 3 or equivalent qualification or experience
Desirable
- IT package qualification / training such as the European Computer Driving Licence (ECDL)
- Customer service qualification / training
Experience
Essential
- Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
Desirable
- Experience of an administrative role within the NHS
- Knowledge of medical terminology
Skills
Essential
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
- Understanding of confidentiality and its application and maintenance in and out of the workplace
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
Desirable
- Knowledge of the key waiting times targets including 18 weeks
- Knowledge of Trust hospital systems (i.e.: EPIC)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
