Job summary
The post-holder is responsible for providing dedicated support and management of the portfolio of education and events products which we currently deliver with a special focus on expanding our offer to Pharmaceutical companies through the overseas preceptorships and disease state academies programme.
The post holder will support the Head of Commercial Education and Events in providing pharmaceutical industry expertise and business acumen to support the Trust in delivering the commercial education and events strategy and is expected to lead multi-disciplinary teams from across directorates in achieving targets and objectives.
The role will provide a high level of operational delivery of all courses, conferences and events to ensure the Commercial Events Service maintains its high standards and will be required to lead and manage multi-disciplinary teams to identify new opportunities, achieve set goals and objectives.
The post holder will develop and oversee reporting to all clinical groups on the status of the business, the forecast and delivery of all events and education programmes, support and enable senior managers, clinicians, partners and directors.
The role is expected to provide leadership directly and indirectly for the Commercial Education and Events team and support and identity resources needed to enable project delivery.
Main duties of the job
Ensure the development and implementation of a strong portfolio of commercial educational offers to UK market and International Markets.
To support the Head of Education and Events, take a lead on the development, growth, co-ordination and production of our current offer to the Pharmaceutical Industry including preceptorships, observerships as well as training and development packages.
Ensure that a pipeline of activity is planned to ensure ongoing delivery of the Commercial and Education strategy.
Identify new opportunities for the development of the services arising from changes in the external environment or internal innovation and potential threats and ways to respond to them
Support work with key stakeholders in Commercial teams and across the Trust to ensure a balanced portfolio that reflects the Trusts strategic priorities and delivers against budget.
Lead on business investment meetings, trade shows to increase opportunities, grow revenue and increase market share.
Work closely with the Clinical Groups to lead on development and improvement of new service lines and identify new commercial education opportunities.
About us
Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities.
We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.
Job description
Job responsibilities
Operational Management
Ensure that the commercial education & events team is managed effectively on a day to day basis to deliver to the highest standards.
Ensure that an appropriate and rigorous decision-making process is in place for prioritising and accepting commercial education and events offers within the portfolio.
Regularly review all departmental processes and procedures to ensure maximum efficiency and return on resources, including adapting and changing where required and identify operational and process gaps, streamline delivery and ensure more efficient delivery costs.
Ensure that the team delivers a comprehensive and high quality end to end service that covers all aspects of every event or project including post event analysis.
Conduct high level negotiations with customers, suppliers and statutory bodies.
Ensure regular open meetings and a consistent method of communication at all levels, across all disciplines and professional boundaries.
Financial management
Ensure that project related business plans are underpinned by detailed and robust financial plans through budget planning and negotiation of appropriate budgets.
Manage a delegated budget for own area of work to ensure best value for money, including signing off invoices, monitoring expenditure and providing budgetary reports.
Actively monitor expenditure against budget and address problems at an early stage.
Ensure accurate and meaningful activity and performance data is available, working with both operational and specialty leads and relevant financial and legal services. This includes presentation of regular feedback reports to the Head of Non-Clinical Finance and Clinical Group leaders and Executives as required.
As directed to undertake detailed analysis of variances as required, highlighting opportunities or areas of risk.
Support the Commercial Head of Education and Events in maintaining effective management processes to ensure financial income and expenditure control.
Ensure that events that are accepted by the team are in line with the agreed priorities and that they are appropriately costed, with an appropriate margin and therefore profitable for the Trust.
Staff and stakeholder management
Drive creativity and innovation across the team to ensure clinician needs are understood and expectations are met or exceeded
Manage the events team ensuring that they meet their set objectives and that staff have opportunities to fulfil their potential through training and development.
Ensure that staff (including contractors and interims) understand their objectives and departmental performance expectations. Monitoring staff capability and take remedial action when required.
Identify staff training and development needs of all staff in the span of control, ensuring all team members have a regularly updated Personal Development Plan, are regularly appraised and their mandatory training is updated and are appropriately supervised.
Accurately forecast future business and work load requirements in terms of changes in educational offering and level of support required.
Ensure the team have an appropriate skill mix and justify/recruit staff members as required.
Address areas of performance to ensure team members achieve the highest quality standards and meet professional requirements.
Service: Business Development:
Lead on specific projects as directed by the Commercial Head of Education and Events.
Communicate effectively, representing the teams requirements in contractual and business meetings and ensuring that accurate and timely feedback is provided to the team and Directorates.
Introduce innovations to enhance the quality and impact of GSTTs events and educational activity.
Keep updated on current issues in the health community, locally and Internationally and continually scan the horizon for business opportunities.
Co-Lead the development of the marketing strategy for the team alongside the Marketing Executive.
Quality Assurance
Ensure the highest quality standards are reached and maintained for all educational programmes and events.
Secure appropriate level of Continuing Professional Development accreditation from Medical Royal Colleges for courses and events.
Obtain short course accreditation from KCL for academic components of educational offers and programmes delivered by the department.
Benchmark service standards against other education providers and competitors
Other
Represent/deputise for the Commercial Head of Education and Events, as required and take on line management responsibility for the delegated group as required. This will include performance management, appraisals and personal development.
Responsible for the recruitment, induction, training and retention strategies for administrative staff as required.
Attend 1:1 meetings with the Commercial Head of Education and Events, Head of Non-Clinical Finance and other meetings as required internally and externally to the Trust.
Participate in the Appraisal process and identify own training needs and personal development plan.
Establish good relationships with the Clinical leads, Finance, legal and Informatics teams.
Help embed and support new technologies to enhance the Education and Events offer.
Oversee the content of the Commercial Events website and the Education and Events pages of the Commercial website in conjunction with the Marketing Executive
Undertake further project work as directed by the Commercial Head of Education and Events.
Job description
Job responsibilities
Operational Management
Ensure that the commercial education & events team is managed effectively on a day to day basis to deliver to the highest standards.
Ensure that an appropriate and rigorous decision-making process is in place for prioritising and accepting commercial education and events offers within the portfolio.
Regularly review all departmental processes and procedures to ensure maximum efficiency and return on resources, including adapting and changing where required and identify operational and process gaps, streamline delivery and ensure more efficient delivery costs.
Ensure that the team delivers a comprehensive and high quality end to end service that covers all aspects of every event or project including post event analysis.
Conduct high level negotiations with customers, suppliers and statutory bodies.
Ensure regular open meetings and a consistent method of communication at all levels, across all disciplines and professional boundaries.
Financial management
Ensure that project related business plans are underpinned by detailed and robust financial plans through budget planning and negotiation of appropriate budgets.
Manage a delegated budget for own area of work to ensure best value for money, including signing off invoices, monitoring expenditure and providing budgetary reports.
Actively monitor expenditure against budget and address problems at an early stage.
Ensure accurate and meaningful activity and performance data is available, working with both operational and specialty leads and relevant financial and legal services. This includes presentation of regular feedback reports to the Head of Non-Clinical Finance and Clinical Group leaders and Executives as required.
As directed to undertake detailed analysis of variances as required, highlighting opportunities or areas of risk.
Support the Commercial Head of Education and Events in maintaining effective management processes to ensure financial income and expenditure control.
Ensure that events that are accepted by the team are in line with the agreed priorities and that they are appropriately costed, with an appropriate margin and therefore profitable for the Trust.
Staff and stakeholder management
Drive creativity and innovation across the team to ensure clinician needs are understood and expectations are met or exceeded
Manage the events team ensuring that they meet their set objectives and that staff have opportunities to fulfil their potential through training and development.
Ensure that staff (including contractors and interims) understand their objectives and departmental performance expectations. Monitoring staff capability and take remedial action when required.
Identify staff training and development needs of all staff in the span of control, ensuring all team members have a regularly updated Personal Development Plan, are regularly appraised and their mandatory training is updated and are appropriately supervised.
Accurately forecast future business and work load requirements in terms of changes in educational offering and level of support required.
Ensure the team have an appropriate skill mix and justify/recruit staff members as required.
Address areas of performance to ensure team members achieve the highest quality standards and meet professional requirements.
Service: Business Development:
Lead on specific projects as directed by the Commercial Head of Education and Events.
Communicate effectively, representing the teams requirements in contractual and business meetings and ensuring that accurate and timely feedback is provided to the team and Directorates.
Introduce innovations to enhance the quality and impact of GSTTs events and educational activity.
Keep updated on current issues in the health community, locally and Internationally and continually scan the horizon for business opportunities.
Co-Lead the development of the marketing strategy for the team alongside the Marketing Executive.
Quality Assurance
Ensure the highest quality standards are reached and maintained for all educational programmes and events.
Secure appropriate level of Continuing Professional Development accreditation from Medical Royal Colleges for courses and events.
Obtain short course accreditation from KCL for academic components of educational offers and programmes delivered by the department.
Benchmark service standards against other education providers and competitors
Other
Represent/deputise for the Commercial Head of Education and Events, as required and take on line management responsibility for the delegated group as required. This will include performance management, appraisals and personal development.
Responsible for the recruitment, induction, training and retention strategies for administrative staff as required.
Attend 1:1 meetings with the Commercial Head of Education and Events, Head of Non-Clinical Finance and other meetings as required internally and externally to the Trust.
Participate in the Appraisal process and identify own training needs and personal development plan.
Establish good relationships with the Clinical leads, Finance, legal and Informatics teams.
Help embed and support new technologies to enhance the Education and Events offer.
Oversee the content of the Commercial Events website and the Education and Events pages of the Commercial website in conjunction with the Marketing Executive
Undertake further project work as directed by the Commercial Head of Education and Events.
Person Specification
Qualifications
Essential
- Relevant Masters, equivalent professional qualification or equivalent experience.
- Evidence of recent Continuing Professional Development
Previous experience
Essential
- Extensive event management experience of organising conferences, multiple events and handling complex schedules at any one time (minimum of 8 years of experience).
- Experience of managing large, multi-stranded budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management.
- Evidence of leading successful teams and / or operational performance and improvement; including event delivery, contract negotiation, the development and monitoring of financial reporting.
Skills/Knowledge/ Ability
Essential
- Extensive knowledge of operations and / or event management methodologies and techniques.
- Highly effective people management skills including motivating and coaching staff.
- Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills with a track record in consistently delivering performance targets and writing complex business cases, policies and change.
Person Specification
Qualifications
Essential
- Relevant Masters, equivalent professional qualification or equivalent experience.
- Evidence of recent Continuing Professional Development
Previous experience
Essential
- Extensive event management experience of organising conferences, multiple events and handling complex schedules at any one time (minimum of 8 years of experience).
- Experience of managing large, multi-stranded budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management.
- Evidence of leading successful teams and / or operational performance and improvement; including event delivery, contract negotiation, the development and monitoring of financial reporting.
Skills/Knowledge/ Ability
Essential
- Extensive knowledge of operations and / or event management methodologies and techniques.
- Highly effective people management skills including motivating and coaching staff.
- Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills with a track record in consistently delivering performance targets and writing complex business cases, policies and change.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
