Job summary
An exciting opportunity to apply for the role of General Manager within the Dental Directorate at Guy's and St Thomas' NHS Foundation Trust, and to be a key part of the Dental Management Team. The Dental Directorate is part of the Integrated and Specialist Medicine Clinical Group. It is based within Guy's Tower across floors 20-26 and the Dental Centre at St Thomas' Hospital.
The successful candidate will provide senior leadership within the Directorate and influence service design and delivery across the organisation. They will work with the Clinical Director and Head of Nursing provide leadership to the Directorate staff, ensuring clear communication of Trust and Directorate values, vision, priorities and expectations to ensure the engagement of teams to deliver services of the highest quality, whilst ensuring that key performance and financial targets are met.
The appointee will work in close collaboration with King's College London, our university partner as the Directorate is host to one of the largest dental teaching hospitals in Europe, with students at both undergraduate and postgraduate levels.
This post would suit an individual who has extensive experience at a senior level within an acute Trust environment and who has a good understanding of governance and performance requirements within the NHS.
Dental are looking for someone who is compassionate, motivated, kind and collaborative, to work alongside side our talented staff.
Main duties of the job
The General Manager (GM) role is a full time position, accountable to the Clinical Director. The key purpose of this position is to support the Clinical Director by managing the delivery of a range of complex clinical services within the Directorate and for implementing and managing systems and processes to ensure that all services are delivered in accordance with Trust-wide policies.
We are looking for someone who is compassionate, motivated, kind and collaborative, to work alongside side our talented group of nurses, managers, allied healthcare professionals and clinicians.
The post holder will be accountable for the delivery of high quality, cost effective non-nursing patient care within budget constraints. They will provide strong leadership to enable the services to respond effectively to the challenges it will face whilst providing efficient clinical services and sustained improvements.
About us
Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities.
We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.
Job description
Job responsibilities
The General Manager (GM) role is a full time position, accountable to the Clinical Director. The key purpose of this position is to support the Clinical Director by managing the delivery of a range of complex clinical services within the Directorate and for implementing and managing systems and processes to ensure that all services are delivered in accordance with Trust-wide policies.
The post holder will be accountable for the delivery of high quality, cost effective non-nursing patient care within budget constraints. They will provide strong leadership to enable the services to respond effectively to the challenges it will face whilst providing efficient clinical services and sustained improvements.
The role will be responsible for the legal and governance agenda across the clinical areas which will be a significant and challenging agenda to take forward.
The core of the job description is generic and will apply to all general manager posts. However, there will be additional specific responsibilities to reflect the needs of individual services.
As the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our patients, our staff and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether thats job share, part time or another flexible pattern. If it works for the service, well make it work for you.
Key Relationships
The General Manager (GM) post holder will have regular contact with a diverse range of multidisciplinary team members including, Director of Clinical Services, Associate Director of Clinical services, Consultants and Junior Medical Staff, Nursing Staff, General Managers, Service Managers, Allied Health Professionals, Professional and Technical Staff, and Administrative and Clerical Support Staff within the Directorate and across the organisation.
Duties and Responsibilities
Leadership and Performance Management:
- Together with the Clinical Director and Head of Nursing provide leadership to the Directorate staff, ensuring clear communication of Trust and Directorate values, vision, priorities and expectations to ensure the engagement of teams to deliver services of the highest quality;
- Responsible for managing the highly complex nature of the business area and ensuring that the appropriate strategic plans are delivered within the complex operating framework.
- In conjunction with the Clinical Director develop and deliver the strategy and performance management of clinical services.
- Responsible for the development and delivery of complex capacity plans to ensure that the Trust achieves 18 weeks and other waiting time reduction targets;
- Take a leading role working with a range of complex clinical specialties and other support departments to improve throughput in outpatient, inpatient and day care settings
- Exercising delegated authority on behalf of the Clinical Director, the post holder will provide leadership to resolve day-to-day management issues within the Directorate;
- Holding Lead Clinicians, and Service Managers to account for delivery of their objectives through regular performance review meetings;
- Ensuring sufficient data availability within the Directorate to monitor and track performance and to satisfy reporting requirements;
- Providing appropriate input and challenge to clinical and business plans where necessary.
- To formally deputise for the Clinical Director as required.
- Participate in Silver Commander on-call rota.
Risk & Governance:
- Develop and manage the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with clinical governance standards, decontamination requirements, other Trust-wide policies and processes and best practice requirements;
- Manage the resolution of complaints and issues from patients, staff, suppliers, other internal and external service providers and partner organisations in a timely and appropriate manner in line with Trust policy, procedures and service delivery values and priorities;
- Support, alongside the HoN and other clinical staff, root cause analyses and trend analyses of all complaints and adverse incidents.
- Prepare briefing reports for the Director of Clinical Services, Chief Operating Officer, Trust Management Executive and the Trust Board in relation to the performance of services within the directorate.
Staff Management:
- Provide senior leadership within the Directorate and influence service design and delivery across the organisation;
- Responsible for ensuring that the workforce is appropriately utilised and long term service needs are appropriately planned for in terms of staffing levels and skill mix.
- Monitor compliance within the Directorate with Trust-wide staff management policies and procedures and take remedial action with accountable managers where shortfalls occur;
- Line manage, coach and develop Lead Clinicians and other senior staff and conduct their annual performance appraisal in conjunction with the Clinical Director.
- Support Lead Clinicians in the coaching, mentoring and development of Service Managers.
Financial Management:
- Responsible for ensuring that financial obligations are met and that all Directorate staff work within defined budget parameters and that they comply with the Trusts Standing Financial Instructions;
- Act as an authorising signatory for capital and revenue budgets within limits agreed with the Directorate;
- Manage reporting on budget positions across the Directorate to support the Clinical Director to discharge his or her accountability for ensuring internal and external financial targets are achieved, including the maximisation of income opportunities and the delivery of efficiency savings;
- Manage large, complex and multi-stranded budgets in an environment that constantly fluctuates. Also to ensure effective resource utilisation and expenditure against control totals.
Strategy, Change Management and Service Improvement:
- Support the Clinical Director in identifying both new opportunities for the individual services within the Directorate arising from changes in the external environment or internal innovation and potential threats and ways to respond to them;
- Contribute to the development and delivery of the Trusts strategy and policies, and ensure that the Directorate supports the delivery of national NHS requirements.
- Lead change management programmes within the Directorate and across the Trust, ensuring completion of the most complex and challenging projects to time, budget and quality targets, ensuring successful implementation of programmes and initiatives which may impact Trust-wide.
- Provide leadership to facilitate the development and implementation of a comprehensive estates strategy for transforming the environments for the delivery of elective and emergency surgery and associated critical care facilities across the hospital sites, in collaboration with Capital and Engineering teams and external contractors.
- Manage service improvement projects within the Directorate and Directorate contribution to Trust-wide service improvement projects within agreed timeframes and financial targets.
R&D, Teaching & Training:
- Manage the development and implementation of R&D, teaching and training programmes within the Directorate.
Job description
Job responsibilities
The General Manager (GM) role is a full time position, accountable to the Clinical Director. The key purpose of this position is to support the Clinical Director by managing the delivery of a range of complex clinical services within the Directorate and for implementing and managing systems and processes to ensure that all services are delivered in accordance with Trust-wide policies.
The post holder will be accountable for the delivery of high quality, cost effective non-nursing patient care within budget constraints. They will provide strong leadership to enable the services to respond effectively to the challenges it will face whilst providing efficient clinical services and sustained improvements.
The role will be responsible for the legal and governance agenda across the clinical areas which will be a significant and challenging agenda to take forward.
The core of the job description is generic and will apply to all general manager posts. However, there will be additional specific responsibilities to reflect the needs of individual services.
As the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our patients, our staff and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether thats job share, part time or another flexible pattern. If it works for the service, well make it work for you.
Key Relationships
The General Manager (GM) post holder will have regular contact with a diverse range of multidisciplinary team members including, Director of Clinical Services, Associate Director of Clinical services, Consultants and Junior Medical Staff, Nursing Staff, General Managers, Service Managers, Allied Health Professionals, Professional and Technical Staff, and Administrative and Clerical Support Staff within the Directorate and across the organisation.
Duties and Responsibilities
Leadership and Performance Management:
- Together with the Clinical Director and Head of Nursing provide leadership to the Directorate staff, ensuring clear communication of Trust and Directorate values, vision, priorities and expectations to ensure the engagement of teams to deliver services of the highest quality;
- Responsible for managing the highly complex nature of the business area and ensuring that the appropriate strategic plans are delivered within the complex operating framework.
- In conjunction with the Clinical Director develop and deliver the strategy and performance management of clinical services.
- Responsible for the development and delivery of complex capacity plans to ensure that the Trust achieves 18 weeks and other waiting time reduction targets;
- Take a leading role working with a range of complex clinical specialties and other support departments to improve throughput in outpatient, inpatient and day care settings
- Exercising delegated authority on behalf of the Clinical Director, the post holder will provide leadership to resolve day-to-day management issues within the Directorate;
- Holding Lead Clinicians, and Service Managers to account for delivery of their objectives through regular performance review meetings;
- Ensuring sufficient data availability within the Directorate to monitor and track performance and to satisfy reporting requirements;
- Providing appropriate input and challenge to clinical and business plans where necessary.
- To formally deputise for the Clinical Director as required.
- Participate in Silver Commander on-call rota.
Risk & Governance:
- Develop and manage the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with clinical governance standards, decontamination requirements, other Trust-wide policies and processes and best practice requirements;
- Manage the resolution of complaints and issues from patients, staff, suppliers, other internal and external service providers and partner organisations in a timely and appropriate manner in line with Trust policy, procedures and service delivery values and priorities;
- Support, alongside the HoN and other clinical staff, root cause analyses and trend analyses of all complaints and adverse incidents.
- Prepare briefing reports for the Director of Clinical Services, Chief Operating Officer, Trust Management Executive and the Trust Board in relation to the performance of services within the directorate.
Staff Management:
- Provide senior leadership within the Directorate and influence service design and delivery across the organisation;
- Responsible for ensuring that the workforce is appropriately utilised and long term service needs are appropriately planned for in terms of staffing levels and skill mix.
- Monitor compliance within the Directorate with Trust-wide staff management policies and procedures and take remedial action with accountable managers where shortfalls occur;
- Line manage, coach and develop Lead Clinicians and other senior staff and conduct their annual performance appraisal in conjunction with the Clinical Director.
- Support Lead Clinicians in the coaching, mentoring and development of Service Managers.
Financial Management:
- Responsible for ensuring that financial obligations are met and that all Directorate staff work within defined budget parameters and that they comply with the Trusts Standing Financial Instructions;
- Act as an authorising signatory for capital and revenue budgets within limits agreed with the Directorate;
- Manage reporting on budget positions across the Directorate to support the Clinical Director to discharge his or her accountability for ensuring internal and external financial targets are achieved, including the maximisation of income opportunities and the delivery of efficiency savings;
- Manage large, complex and multi-stranded budgets in an environment that constantly fluctuates. Also to ensure effective resource utilisation and expenditure against control totals.
Strategy, Change Management and Service Improvement:
- Support the Clinical Director in identifying both new opportunities for the individual services within the Directorate arising from changes in the external environment or internal innovation and potential threats and ways to respond to them;
- Contribute to the development and delivery of the Trusts strategy and policies, and ensure that the Directorate supports the delivery of national NHS requirements.
- Lead change management programmes within the Directorate and across the Trust, ensuring completion of the most complex and challenging projects to time, budget and quality targets, ensuring successful implementation of programmes and initiatives which may impact Trust-wide.
- Provide leadership to facilitate the development and implementation of a comprehensive estates strategy for transforming the environments for the delivery of elective and emergency surgery and associated critical care facilities across the hospital sites, in collaboration with Capital and Engineering teams and external contractors.
- Manage service improvement projects within the Directorate and Directorate contribution to Trust-wide service improvement projects within agreed timeframes and financial targets.
R&D, Teaching & Training:
- Manage the development and implementation of R&D, teaching and training programmes within the Directorate.
Person Specification
Skills & Ability
Essential
- Strong leadership, interpersonal skills and authority
- Demonstrated competencies to analyse and synthesize complex and diverse budgets
- Strong organisational ability and well developed resource and staff management skills: able to forecast, plan, develop and manage unit capability in line with business plan and organisational vision.
- Experience of working with a diverse range of stakeholders and a successful track record of influence and engagement.
Desirable
- Proven ability to foster an organisational culture that is positive about change and committed to delivery of the strategic vision
- Proven ability to manage change effectively within an operational environment, building engagement and involvement and rewarding innovation.
- A proven track record of creating a common purpose and instilling organisational values and behaviours that promotes a corporate vision.
Setting Direction
Essential
- Senior experience of developing demand forecasting a continuous business planning and programme/project management programmes resulting in positive value for money outcomes.
- Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships;
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals;
Service Delivery
Essential
- Extensive in-depth demonstrable success in delivering change and performance with and through management teams
- A strong track record of managing complexity and risk whilst maintaining high standards of service delivery.
Desirable
- A comprehensive understanding of the changing NHS environment and the challenges it faces.
Qualifications/ experience
Essential
- Relevant Masters/MBA qualification or equivalent professional qualification.
- Demonstrate a successful track record of delivering effective healthcare services as a senior manager or director.
Desirable
- Experience of managing large, multi stranded budgets from a range of income sources and demonstrable examples of how you have responded to financial insecurities and fluctuations.
- Demonstrable experience of advising the board on strategic options regarding service delivery.
Person Specification
Skills & Ability
Essential
- Strong leadership, interpersonal skills and authority
- Demonstrated competencies to analyse and synthesize complex and diverse budgets
- Strong organisational ability and well developed resource and staff management skills: able to forecast, plan, develop and manage unit capability in line with business plan and organisational vision.
- Experience of working with a diverse range of stakeholders and a successful track record of influence and engagement.
Desirable
- Proven ability to foster an organisational culture that is positive about change and committed to delivery of the strategic vision
- Proven ability to manage change effectively within an operational environment, building engagement and involvement and rewarding innovation.
- A proven track record of creating a common purpose and instilling organisational values and behaviours that promotes a corporate vision.
Setting Direction
Essential
- Senior experience of developing demand forecasting a continuous business planning and programme/project management programmes resulting in positive value for money outcomes.
- Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships;
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals;
Service Delivery
Essential
- Extensive in-depth demonstrable success in delivering change and performance with and through management teams
- A strong track record of managing complexity and risk whilst maintaining high standards of service delivery.
Desirable
- A comprehensive understanding of the changing NHS environment and the challenges it faces.
Qualifications/ experience
Essential
- Relevant Masters/MBA qualification or equivalent professional qualification.
- Demonstrate a successful track record of delivering effective healthcare services as a senior manager or director.
Desirable
- Experience of managing large, multi stranded budgets from a range of income sources and demonstrable examples of how you have responded to financial insecurities and fluctuations.
- Demonstrable experience of advising the board on strategic options regarding service delivery.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
