Guy's and St Thomas' NHS Foundation Trust

NEPTS Site Coordinator

The closing date is 15 July 2025

Job summary

Are you kind, caring and compassionate?

Could you help with the smooth, timely and safe discharge of patients from our acute hospital sites? Could you work assisting arriving patient transport ambulances to ensure patients are quicky andefficiently offloaded?

If the answer is 'Yes' then this could be the job for you.

We are recruiting for NEPTS Site Coordinators who will play a vital role in enhancing patient experience and facilitating efficient hospital operations by reducing aborts and operational delays.

Supporting our vulnerable patients is part of this role and it may involve the use of equipment such as stretchers and wheelchairs.

Main duties of the job

The post-holder will be responsible for ensuring the smooth, timely and safe discharge of patients from our acute sites, as well as ensuring arriving patients are quickly and efficiently offloaded from patient transport vehicles.

This role involves coordinating with the NEPTS Control Team, communicating with clinical and ward teams, patients and external transport providers whilst ensuring compliance with discharge policies and procedures. For patients arriving at the Trust this role will engage with Ambulance Care Assistants and Transport Lounge Receptionists to ensure the efficient offloading of patients to meet their appointment times.

The NEPTS Site Coordinator plays a vital role in enhancing patient experience and facilitating efficient hospital operations by reducing aborts and operational delays.

About us

Essentia has a fundamental role in supporting the activities of the Trust. Essentia's focus is on providing a high quality hospital environment and a high quality hospital experience for our patients: through setting imaginative standards in the physical and built environment, through a programme of improvements to the range of support services, and by fostering a strong overarching patient-focused approach.

The Patient Transport Service (PTS) is part of Essentia. Our patient transport service is available for all patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen. All requests for patient transport are assessed on medical need. Patient transport vehicles operate with appropriate staff and equipment. As patients have diverse needs, we provide a range of vehicles such as cars, wheel chair accessible cars, ambulances, high-dependency units and use specialist equipment such as wheelchairs, stretchers, carry chairs and stair climbers.

Date posted

04 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£30,039 to £31,088 a year p.a. including HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

196-A&C911

Job locations

Guy's & St Thomas' Hospital Sites

London

SE1 7EH

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g. Experience in administrative roles

Experience

Essential

Experience of working to tight deadlines and managing tasks.
Knowledge and experience of patient transport

Desirable

Experience working in a customer service setting

Skills

Essential

Ability to work as part of a team as well as using own initiative
Excellent organisational skills and attention to detail
Confidence in making decisions when dealing with competing priorities
Ability to develop and maintain good working relationships with all levels of staff

Desirable

Knowledge and experience of patient transport

Person Specification

Qualifications

Essential

NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g. Experience in administrative roles

Experience

Essential

Experience of working to tight deadlines and managing tasks.
Knowledge and experience of patient transport

Desirable

Experience working in a customer service setting

Skills

Essential

Ability to work as part of a team as well as using own initiative
Excellent organisational skills and attention to detail
Confidence in making decisions when dealing with competing priorities
Ability to develop and maintain good working relationships with all levels of staff

Desirable

Knowledge and experience of patient transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Guy's & St Thomas' Hospital Sites

London

SE1 7EH

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Guy's & St Thomas' Hospital Sites

London

SE1 7EH

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)