Job summary
An exciting opportunity has arisen within Assisted Conception Unit (ACU) Finance Team for a full time finance assistant to join our busy team.
This is an exciting and challenging role within the ACU finance team in which the post holder would have an opportunity to make a direct positiveimpact on patient experience within the Trust.
The ACU offers a full range of fertility services including IVF/ICSI/Pre-Implantation Genetic Diagnosis and Fertility Preservation. The service offersNHS, Self Funded, and Personalised Private Care.
Main duties of the job
Reporting to the ACU Finance Team Manager, the Senior Finance Assistant will be responsible for the recording of all income activity, themanagement and processing of ACU Finance billing, the financial control and recording of patient payments in advance of treatment, and theresolution of related queries. The post holder will be required to plan and organise their workload to meet agreed objectives under minimalsupervision.
About us
Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research.
We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.
We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.
Job description
Job responsibilities
Finance Operations Activity reporting- Interrogate BabySentry (BBS) and extract clinical activity data to enable weekly and monthly reporting tomanagement. Ensure that all activity is billed in the month Theatre activity Non-theatre activity, such as Embryo & Sperm freezes Follow ups and new appointments To take the lead in reviewing the ACU deposit control account, following up with Financial Accounts (FA) to ensure that it is regularlyreconciled and that reconciling items are actioned and resolved. Take the lead to agree actions and procedures to address recurringproblems and issues and follow up in regular review meetings. To understand the Trusts month end financial reporting process and to support this process through adherence to personal and teamprocessing deadlines, reconciliation of financial information and the prompt resolution of queries. To interrogate and analyse patient treatment activity and finance transaction records across different computer systems to resolvecomplex queries and discrepancies. Liaising with other areas to correct transactions where required. Investigating accounts and raising credit notes and refunds, ensuring that they are correctly authorised and processed according toTrust procedures and policies. Provide expert advice on activity reporting, payment and billing processing and use of key systems BabySentry (BBS), Compucare andOracle Fusion to ACU Finance. Input financial data across multiple data systems with speed and accuracy, requiring concentration over long periods. To interrogate and update BabySentry (BBS) ensuring accuracy of storage contract dates evidenced by corresponding documentation.
Planning and Organisation Plan and organise workload to meet agreed objectives, priorities and targets under minimal supervision. Able to document processes and identify controls. Clearly understand policies and procedures whereby work is managed rather than supervised. To support appropriate prioritisation and allocation of work within the ACU Finance Team. To support compliance with all performance targets and ensure work is completed to month end deadlines.
Communication Communicate with patients primarily by telephone to resolve complex and sensitive complaints, queries and disputes. Communicate effectively with patients and staff ensuring empathy and sensitivity at all times. To always handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy andprocedure. Communicate effectively with FA and ITC and cashiers to resolve queries, provide information and to correct transactions whererequired. To ensure quality, accuracy and timeliness of all transaction processing, reporting issues to the ACU Finance Team Manager. To support key processes and controls within the ACU Finance team and to ensure that processes are properly documented andfollowed. To support compliance with all performance targets and adherence to month end deadlines.
Problem Solving and Service Development Ability to understand, investigate and resolve financial queries and discrepancies. To identify and report issues affecting the accuracy and timeliness of transaction processing to the ACU Finance Team Manager. Able to propose changes and improvements to procedures, processes and working practices affecting ACU Finance.
Job description
Job responsibilities
Finance Operations Activity reporting- Interrogate BabySentry (BBS) and extract clinical activity data to enable weekly and monthly reporting tomanagement. Ensure that all activity is billed in the month Theatre activity Non-theatre activity, such as Embryo & Sperm freezes Follow ups and new appointments To take the lead in reviewing the ACU deposit control account, following up with Financial Accounts (FA) to ensure that it is regularlyreconciled and that reconciling items are actioned and resolved. Take the lead to agree actions and procedures to address recurringproblems and issues and follow up in regular review meetings. To understand the Trusts month end financial reporting process and to support this process through adherence to personal and teamprocessing deadlines, reconciliation of financial information and the prompt resolution of queries. To interrogate and analyse patient treatment activity and finance transaction records across different computer systems to resolvecomplex queries and discrepancies. Liaising with other areas to correct transactions where required. Investigating accounts and raising credit notes and refunds, ensuring that they are correctly authorised and processed according toTrust procedures and policies. Provide expert advice on activity reporting, payment and billing processing and use of key systems BabySentry (BBS), Compucare andOracle Fusion to ACU Finance. Input financial data across multiple data systems with speed and accuracy, requiring concentration over long periods. To interrogate and update BabySentry (BBS) ensuring accuracy of storage contract dates evidenced by corresponding documentation.
Planning and Organisation Plan and organise workload to meet agreed objectives, priorities and targets under minimal supervision. Able to document processes and identify controls. Clearly understand policies and procedures whereby work is managed rather than supervised. To support appropriate prioritisation and allocation of work within the ACU Finance Team. To support compliance with all performance targets and ensure work is completed to month end deadlines.
Communication Communicate with patients primarily by telephone to resolve complex and sensitive complaints, queries and disputes. Communicate effectively with patients and staff ensuring empathy and sensitivity at all times. To always handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy andprocedure. Communicate effectively with FA and ITC and cashiers to resolve queries, provide information and to correct transactions whererequired. To ensure quality, accuracy and timeliness of all transaction processing, reporting issues to the ACU Finance Team Manager. To support key processes and controls within the ACU Finance team and to ensure that processes are properly documented andfollowed. To support compliance with all performance targets and adherence to month end deadlines.
Problem Solving and Service Development Ability to understand, investigate and resolve financial queries and discrepancies. To identify and report issues affecting the accuracy and timeliness of transaction processing to the ACU Finance Team Manager. Able to propose changes and improvements to procedures, processes and working practices affecting ACU Finance.
Person Specification
Qualifications
Essential
- NVQ Level 4/Association of Accounting Technicians (AAT) Technician Level or equivalent experience
Desirable
- Studying or with the intention to begin studying for a recognised professional qualification (e.g. CIMA or ACCA).
Previous Experience & Knowledge
Essential
- A detailed understanding of accounting procedure, finance systems, account coding structure and reconciliation of balances
- Finance experience working in a busy income generating department. With a good understanding of the financial/operational procedures and controls required.
- Experience of working to KPI's and monthly reporting and month end deadlines
- Good knowledge of the Income to cash process and debtor management
- Experience of using BabySentry or similar fertility clinic software
Desirable
- Knowledge of related ACU clinical treatments and procedures
- Experience of communication and speaking with patients
Skills & Abilities
Essential
- Good knowledge and experience of patient confidentiality requirements
- Able to communicate confidently and effectively with patients and staff to resolve complex and sensitive complaints and queries
- Organised, accurate with attention to detail able to prioritise to meet processing requirements & deadlines
Person Specification
Qualifications
Essential
- NVQ Level 4/Association of Accounting Technicians (AAT) Technician Level or equivalent experience
Desirable
- Studying or with the intention to begin studying for a recognised professional qualification (e.g. CIMA or ACCA).
Previous Experience & Knowledge
Essential
- A detailed understanding of accounting procedure, finance systems, account coding structure and reconciliation of balances
- Finance experience working in a busy income generating department. With a good understanding of the financial/operational procedures and controls required.
- Experience of working to KPI's and monthly reporting and month end deadlines
- Good knowledge of the Income to cash process and debtor management
- Experience of using BabySentry or similar fertility clinic software
Desirable
- Knowledge of related ACU clinical treatments and procedures
- Experience of communication and speaking with patients
Skills & Abilities
Essential
- Good knowledge and experience of patient confidentiality requirements
- Able to communicate confidently and effectively with patients and staff to resolve complex and sensitive complaints and queries
- Organised, accurate with attention to detail able to prioritise to meet processing requirements & deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
