Job summary
The Urology department at Guy's Hospital are looking to recruit 2x Outpatient Patient Access Co-ordinator and 2x Admissions Patient Access Co-ordinator.
The Patient Access Co-ordinator will be responsible for sitting reception, booking patient appointments/surgeries and answering phone calls within a call centre. The post-holder will be expected to work well within a fast-paced, multidisciplinary team.
The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialties and will support the function on a day-to day operational basis.
Main duties of the job
The duties and responsibilities listed below are representative of the Patient Access Co-ordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.
- Operational
- Communication
- Data collection and analysis
- Other:
- Undertake any administrative tasks commensurate with the grade required to support the delivery of high quality patient care.
- Actively participate in department development as appropriate and participate in departmental meetings
- Undertake any other duties commensurate with the grade, required to ensure the smooth and efficient running of the department.
- Undertake any training as required to complete the tasks associated with the job role.
About us
Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.The post holder will:
-
Be Caring - We put patients first
-
Be Ambitious-We innovate and strive for excellence
-
Be Inclusive-We respect each other and work collaboratively
Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and Intranet.
Job description
Job responsibilities
- Covering Reception Areas
- Answering Patient Queries
- Answering Telephone calls
- Booking Patient Appointments/Surgeries
- Managing inboxes
- Supporting the clinical/nursing team to ensure the smooth running of clinics
- Working with the management team to escalate any issues
Job description
Job responsibilities
- Covering Reception Areas
- Answering Patient Queries
- Answering Telephone calls
- Booking Patient Appointments/Surgeries
- Managing inboxes
- Supporting the clinical/nursing team to ensure the smooth running of clinics
- Working with the management team to escalate any issues
Person Specification
Qualifications/Education
Essential
- Good general education with English and Maths to GCSE standard (Grade C or above) or equivalent
- Relevant NVQ 3 or equivalent qualification or experience
Desirable
- IT package qualification / training such as the European Computer Driving Licence (ECDL)
- Customer service qualification / training
Skills
Essential
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines
- Understanding of confidentiality and its application and maintenance in and out of the workplace.
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
Desirable
- Knowledge of the key waiting times targets including 18 weeks
- Knowledge of clinical systems
Experience
Essential
- Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
- Experience of working both autonomously and in a team
Desirable
- Knowledge of medical terminology
- Experience of an administrative role within the NHS
Person Specification
Qualifications/Education
Essential
- Good general education with English and Maths to GCSE standard (Grade C or above) or equivalent
- Relevant NVQ 3 or equivalent qualification or experience
Desirable
- IT package qualification / training such as the European Computer Driving Licence (ECDL)
- Customer service qualification / training
Skills
Essential
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines
- Understanding of confidentiality and its application and maintenance in and out of the workplace.
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
Desirable
- Knowledge of the key waiting times targets including 18 weeks
- Knowledge of clinical systems
Experience
Essential
- Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
- Experience of working both autonomously and in a team
Desirable
- Knowledge of medical terminology
- Experience of an administrative role within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
