Job summary
To provide a professional security service that will protect, advise, investigate and to act in the creation and maintenance of a safe and crime free environment for staff, patients and visitors.
To ensure that staff, patients and visitors are assisted, at all times and in any appropriate matters, in a manner that reflects positively on the Trust and the service.
candidates will have a SIA licence
The work location is: Wooden Spoon House, 5 Dugard Way, London, SE11
Main duties of the job
To provide a protective escort for patients, staff, or relatives between Trust buildings out-of-hours, or where there is a particular need. In relation to these requests, to assist in such a manner that reflects positively on the Trust and minimises any distress felt by potentially vulnerable persons. To assist, where reasonable, any request from management that supports the function of the department and/or assists in the effective delivery of patient care. To support the Support Services Shift Leader's role within the department, giving all reasonable assistance and co-operation to the holder of that role, including any persons holding that role in a temporary or 'acting' capacity. To man the Trust's reception desks as required and to ensure that by personal appearance, courteous attitude and professional manner that the officer reflects positively on the Trust. To ensure that all calls for assistance made through the emergency call service are dealt with immediately. Security staff should proceed as quickly as is reasonable to the scene of the incident and follow the incident through to the most satisfactory conclusion possible, requesting support from the emergency services where appropriate. To physically assist, where appropriate, patients, staff or visitors who are actively being assaulted on the Trust's premises and to follow through these actions in accordance with the conditions laid out.
About us
To be the leading national and international centre for the diagnosis, treatment and care of patients with heart and lung disease, creating and disseminating knowledge through research and education
Job description
Job responsibilities
Job summary To provide a professional security service that will protect, advise, investigate and to act in the creation and maintenance of a safe and crime free environment for staff, patients and visitors. To ensure that staff, patients and visitors are assisted, at all times and in any appropriate matters, in a manner that reflects positively on the Trust and the service. Main tasks and responsibilities Patient/customer care.To provide a protective escort for patients, staff, or relatives between Trust buildings out-of-hours, or where there is a particular need. In relation to these requests, to assist in such a manner that reflects positively on the Trust and minimises any distress felt by potentially vulnerable persons.
To assist, where reasonable, any request from management that supports the function of the department and/or assists in the effective delivery of patient care. To support the Support Services Shift Leaders role within the department, giving all reasonable assistance and co-operation to the holder of that role, including any persons holding that role in a temporary or acting capacity.
To man the Trusts reception desks as required and to ensure that by personal appearance, courteous attitude and professional manner that the officer reflects positively on the Trust.
Emergency Support
To ensure that all calls for assistance made through the emergency call service are dealt with immediately. Security staff should proceed as quickly as is reasonable to the scene of the incident and follow the incident through to the most satisfactory conclusion possible, requesting support from the emergency services where appropriate.
To physically assist, where appropriate, patients, staff or visitors who are actively being assaulted on the Trusts premises and to follow through these actions in accordance with the conditions laid out in Prof (3). To be proactive in assisting persons who are threatened with physical assault and to follow all such incidents through to a satisfactory conclusion, arresting where appropriate.
Job description
Job responsibilities
Job summary To provide a professional security service that will protect, advise, investigate and to act in the creation and maintenance of a safe and crime free environment for staff, patients and visitors. To ensure that staff, patients and visitors are assisted, at all times and in any appropriate matters, in a manner that reflects positively on the Trust and the service. Main tasks and responsibilities Patient/customer care.To provide a protective escort for patients, staff, or relatives between Trust buildings out-of-hours, or where there is a particular need. In relation to these requests, to assist in such a manner that reflects positively on the Trust and minimises any distress felt by potentially vulnerable persons.
To assist, where reasonable, any request from management that supports the function of the department and/or assists in the effective delivery of patient care. To support the Support Services Shift Leaders role within the department, giving all reasonable assistance and co-operation to the holder of that role, including any persons holding that role in a temporary or acting capacity.
To man the Trusts reception desks as required and to ensure that by personal appearance, courteous attitude and professional manner that the officer reflects positively on the Trust.
Emergency Support
To ensure that all calls for assistance made through the emergency call service are dealt with immediately. Security staff should proceed as quickly as is reasonable to the scene of the incident and follow the incident through to the most satisfactory conclusion possible, requesting support from the emergency services where appropriate.
To physically assist, where appropriate, patients, staff or visitors who are actively being assaulted on the Trusts premises and to follow through these actions in accordance with the conditions laid out in Prof (3). To be proactive in assisting persons who are threatened with physical assault and to follow all such incidents through to a satisfactory conclusion, arresting where appropriate.
Person Specification
Qualifications
Essential
- Knowledge of restraint techniques
- Physical Intervention Level 2
- Conflict Resolution certified training
Desirable
Experience
Essential
- Substantial Security related experience
- Basic knowledge of Criminal Law
Desirable
- Healthcare background
- Customer service background in a large organisation
Physical requirements
Essential
- To be physically fit in order to respond to emergencies and to be able to operate a range of security equipment when necessary.
Person Specification
Qualifications
Essential
- Knowledge of restraint techniques
- Physical Intervention Level 2
- Conflict Resolution certified training
Desirable
Experience
Essential
- Substantial Security related experience
- Basic knowledge of Criminal Law
Desirable
- Healthcare background
- Customer service background in a large organisation
Physical requirements
Essential
- To be physically fit in order to respond to emergencies and to be able to operate a range of security equipment when necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
