Job summary
Advance Your Technical Career with GSTT's Infrastructure Team
Guy's and St Thomas' NHS Foundation Trust (GSTT) is expanding its Infrastructure Team, offering a fantastic opportunity for IT professionals looking to further develop their technical expertise in a dynamic and supportive environment.
This role is ideal for someone with a foundation in IT who's ready to build on their experience and deepen their skills across key infrastructure areas such as Wintel, Azure, Backup technologies, and broader server infrastructure. You'll be exposed to a wide range of systems and projects, with the chance to take on meaningful responsibilities and grow your technical capabilities.
Join a collaborative team that values innovation, continuous learning, and making a tangible impact on healthcare delivery. If you're ready to take the next step in your IT infrastructure career, we'd love to hear from you.
Main duties of the job
Main Duties and Responsibilities
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Support and Maintenance of Infrastructure Services
- Provide day-to-day support for existing infrastructure solutions across the Trust.
- Act as a key contact for managing and maintaining our enterprise backup solution, ensuring data integrity and availability.
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Data Centre Operations
- Serve as the primary liaison for our two data centre sites, coordinating access and activities with third-party vendors and internal teams.
- Oversee physical infrastructure tasks such as hardware installations, cabling, and environmental monitoring.
-
Incident and Request Management
- Respond to and resolve BAU tickets and service requests in line with ITIL best practices.
- Monitor and manage daily system health reports, escalating issues where necessary to ensure service continuity.
-
Project Involvement
- Contribute to the delivery of IT infrastructure projects, including system upgrades, platform migrations, and new service implementations.
- Collaborate with project teams to ensure infrastructure components are delivered on time and to specification.
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Collaboration and Continuous Improvement
- Work closely with colleagues across the wider IT department to ensure seamless service delivery.
- Identify opportunities for process improvement and contribute to the development of internal documentation and knowledge sharing.
About us
Joining our hospital means becoming part of a dedicated and dynamic team that thrives in a fast-paced, yet deeply rewarding environment. As an IT Infrastructure Engineer, you'll be at the heart of a collaborative culture where departments work closely together to overcome challenges and deliver outstanding care through robust and innovative technology solutions.
Every day brings new opportunities to learn and grow, with the support of experienced colleagues and access to continuous professional development. Whether you're resolving critical issues or implementing new systems, your work will have a direct impact on patient care and staff efficiency.
We pride ourselves on fostering a workplace where teamwork, resilience, and a shared sense of purpose drive everything we do. If you're looking for a role where your skills make a real difference and where you're encouraged to develop and thrive, we'd love to hear from you.
Job description
Job responsibilities
Below is direct from the official JD which is attached
Job Summary
There are many common services for Infrastructure that require a dedicated focus from a very specialised and defined skill set. These services are now delivered from highly complex platforms that provide common capabilities and economies of scale.
This job will hold responsibility for assisting with the day to day administration of technologies within the Infrastructure Systems Team.
These responsibilities include establishing and maintaining an Incident, Change, and Problem Management Framework, performance/capacity planning and reporting, identified and reported through the Service Desk.
They will also operate and administer the server estate and back up routines. This role monitors the back-up routines, performs data recovery and administers the tape back up library.
In addition, they will work with any third parties or suppliers with secure access to our data centres and dealing with any escalations from the SD or other technical teams.
Services provided by this team
- Access Management utilising Active Directory Authentication, incorporated with Active Directory Federated Services.
- Automation delivered by System Centre Configuration Manager, and System Centre Orchestrator/Desktop Central.
Key Relationships
- Infrastructure Systems Team
- IT service management team
- Managed service providers
- External suppliers
- Trust IT Use
Duties and Responsibilities
- Operate the back-up and server platform service catalogue (to specification, within tolerances) using Commvault Suite and Back-Up Exec Suite of tools
- Support of the back-up and server platform
- Responsible for the daily safe transportation of the data tapes between sites
- Construction and maintenance of manual storage library to house hardware
- Provide rapid response to hardware/software failure incidents between sites
- Assist in change & service transition for the back-up and server platform service catalogue
- Maintenance of infrastructure back-up platform and hardware
- Provide a 3rd line resolution path for service requests including incidents
Job description
Job responsibilities
Below is direct from the official JD which is attached
Job Summary
There are many common services for Infrastructure that require a dedicated focus from a very specialised and defined skill set. These services are now delivered from highly complex platforms that provide common capabilities and economies of scale.
This job will hold responsibility for assisting with the day to day administration of technologies within the Infrastructure Systems Team.
These responsibilities include establishing and maintaining an Incident, Change, and Problem Management Framework, performance/capacity planning and reporting, identified and reported through the Service Desk.
They will also operate and administer the server estate and back up routines. This role monitors the back-up routines, performs data recovery and administers the tape back up library.
In addition, they will work with any third parties or suppliers with secure access to our data centres and dealing with any escalations from the SD or other technical teams.
Services provided by this team
- Access Management utilising Active Directory Authentication, incorporated with Active Directory Federated Services.
- Automation delivered by System Centre Configuration Manager, and System Centre Orchestrator/Desktop Central.
Key Relationships
- Infrastructure Systems Team
- IT service management team
- Managed service providers
- External suppliers
- Trust IT Use
Duties and Responsibilities
- Operate the back-up and server platform service catalogue (to specification, within tolerances) using Commvault Suite and Back-Up Exec Suite of tools
- Support of the back-up and server platform
- Responsible for the daily safe transportation of the data tapes between sites
- Construction and maintenance of manual storage library to house hardware
- Provide rapid response to hardware/software failure incidents between sites
- Assist in change & service transition for the back-up and server platform service catalogue
- Maintenance of infrastructure back-up platform and hardware
- Provide a 3rd line resolution path for service requests including incidents
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent relevant technical experience
Desirable
- ITIL Foundation Qualification
- MCSA in Server 2012
Experience
Essential
- Experience as an IT Engineer/SD in a large organisation with proven experience in maintaining a broad Product Portfolio
- Proven technical abilities in the key areas of Infrastructure Systems as detailed above
- Experience in effectively supporting a large scale, complex IT&T environment
Skills
Essential
- Understanding of the ITIL Framework
- Exposure to Service Management Systems
- Able to prioritise workloads and resource them in response to changing demands and requirements
- Strong customer focus and excellent communication skill
- Server hardware fundamentals
- Flexibility is essential as taking part in On Call out of hours rota
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent relevant technical experience
Desirable
- ITIL Foundation Qualification
- MCSA in Server 2012
Experience
Essential
- Experience as an IT Engineer/SD in a large organisation with proven experience in maintaining a broad Product Portfolio
- Proven technical abilities in the key areas of Infrastructure Systems as detailed above
- Experience in effectively supporting a large scale, complex IT&T environment
Skills
Essential
- Understanding of the ITIL Framework
- Exposure to Service Management Systems
- Able to prioritise workloads and resource them in response to changing demands and requirements
- Strong customer focus and excellent communication skill
- Server hardware fundamentals
- Flexibility is essential as taking part in On Call out of hours rota
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
