Job summary
Based primarily at Harefield Hospital, the post holder will play a key role in the provision of the Trust-wide Patient Advice and Liaison Service (PALS). They will contribute to an efficient, compassionate, professional, and comprehensive service for patients, relatives, carers and staff.
The post holder will also work to ensure that the processes following the death of a patient are completed respectfully, correctly and in a timely manner. This will involve acting as a point of contact and source of advice for relatives of deceased patients, healthcare professionals, coroner and registration services and providing support to the Medical Examiner Officers. The post holder will also provide administrative support for the recruitment and support of volunteers.
Main duties of the job
The main duties of this post are to:
- provide administrative support for the PALS, bereavement, and voluntary service;
- be a first point of contact for those with concerns or enquiries about the hospital;
- To assist with the recruitment process and support of volunteers.
The post will be based mainly at Harefield Hospital, there may be a requirement for occasional cross-site working.
About us
Are you passionate about supporting our patients and carers to receive a positive patient experience? This is an opportunity for the right individual to make a difference to the experiences of our volunteers, patients, carers and visitors.
The work we do is interesting challenging and varied. The role provides a lot of job satisfaction and you will be joining a caring and supportive team.
Guy's and St Thomas' NHS Foundation Trust is one of the UK's leading, high-profile healthcare providers, managing a diverse and complex patient population across adult and paediatric care. With a long history of first class care, ground breaking research, innovation and teaching.
Job description
Job responsibilities
The main responsibilities are:
- To be a helpful point of contact for staff and patients to address their concerns
- Meet bereaved relatives and ensure that they understand how to register a death.
- Liaise with Funeral Directors to facilitate timely transfers of deceased patients.
- Assist with recruitment process of volunteers including responding to new and existing volunteer enquiries.
Please see attached job description and personal specification for more details on the main responsibilities for this post.
Job description
Job responsibilities
The main responsibilities are:
- To be a helpful point of contact for staff and patients to address their concerns
- Meet bereaved relatives and ensure that they understand how to register a death.
- Liaise with Funeral Directors to facilitate timely transfers of deceased patients.
- Assist with recruitment process of volunteers including responding to new and existing volunteer enquiries.
Please see attached job description and personal specification for more details on the main responsibilities for this post.
Person Specification
Experience
Essential
- Working in a busy environment, managing competing demands as part of a team.
- two years experience of dealing directly with members of the public, in person, on the telephone or in writing.
Desirable
- Experience of working with volunteers.
- Working in the NHS in a clinical or administrative role
Skills
Essential
- oquickly understand and analyse problems presented
Qualifications
Essential
- Excellent written and spoken English
Person Specification
Experience
Essential
- Working in a busy environment, managing competing demands as part of a team.
- two years experience of dealing directly with members of the public, in person, on the telephone or in writing.
Desirable
- Experience of working with volunteers.
- Working in the NHS in a clinical or administrative role
Skills
Essential
- oquickly understand and analyse problems presented
Qualifications
Essential
- Excellent written and spoken English
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
