Job summary
Are you a natural organiser, an innovative thinker, and passionate about making a real impact in people's lives?
We're looking for a Business Support Manager to join our growing Population Health Hub at Guy's and St Thomas' NHS Foundation Trust (GSTT)--one of the UK's most respected healthcare institutions.
This is more than a job. It's a unique opportunity to be part of a bold mission: to improve health outcomes by tackling inequalities and improving wellbeing across our communities.
Are you someone who:
Has experience in business operations or project/programme management.
Thrives in fast-paced, driven environment.
Communicates clearly and confidently with stakeholders at all levels.
Is organised, analytical, and eager to learn.
Believes in the power of public service to transform live
Why Join us?
You'll be part of something new and exciting - The PHH is a bold new initiative tackling the root causes of health inequality and improving outcomes at a population level.
You'll grow with us - As a small, welcoming team in one of the UK's largest and most respected NHS Trusts, we're invested in your development and learning.
You'll make a real impact - Everything you do will contribute to better health and care experiences for the people we serve.
Main duties of the job
What You'll Be Doing
As the Business Support Manager in the Population Health Hub, you'll play a key role in ensuring our operations run smoothly, strategically, and in alignment with our mission. Your work will support innovation, efficiency, and team cohesion in a fast-evolving environment.
You will be:
- Supporting the PHH Management Team in delivering Trust and NHS priorities, and leading on internal service improvements.
- Providing high-level business and operational support to the PHH leadership team.
- Continuously reviewing and refining administrative processes to drive efficiency and effectiveness.
- Leading on planning and performance tracking to inform and support strategic decision-making for the PHH
- Supporting delivery of key projects and initiatives, working closely with stakeholders
- Co-designing and implementing onboarding processes and team support systems.
- Providing Secretariat and PA support to senior team members.
- Coordinating data collection for the PHH, supporting analysis and reporting to inform decisions and measure impact.
- Championing continuous improvement and service innovation across the team.
- Contributing to internal and external communications to showcase the work of the PHH.
- Supporting financial monitoring and helping ensure optimal use of resources.
About us
Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best-known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton, and Harefield - as well as community services in Lambeth and Southwark.
We are among the UK's busiest and most successful foundation trusts, delivering specialist care for heart and lung, cancer, and renal services, alongside a full range of local hospital and community services.
As part of King's Health Partners, we bring together world-class clinical services, teaching, and research, hosting one of England's eight academic health sciences centres. Our Trust values are:
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Caring- We put patients first.
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Ambitious- We innovate and strive for excellence.
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Inclusive- We respect each other and work collaboratively.
We are committed toflexible working and creating an inclusive environment that supports both our patients and staff.
Job description
Job responsibilities
1. Job Summary
The role will support the leadership team in delivering an effective business and they will provide strong administrative support to enable this delivery. The role will ensure that
The post holder will be responsible for leading comprehensive business support across the PHH. This will include delegated responsibility for specific significant areas of work, as well as general management support. The role will also provide a comprehensive administrative function to ensure delivery of the service/programme.
The postholder will have a pivotal supportive role within the Population Health Hub (PHH). The post holder will be involved in supporting the effective planning, co-ordination and delivery of the departments strategic objectives, activities, and projects. This will involve clerical and administrative support, developing and implementing processes and providing support to deliver learning and engagement events, and provide essential programme support related to human resource and financial needs across the PHH.
This is a 21-month appointment, in the first instance, funded by the Guys and St Thomas Charity however, it is intended that a key outcome for the Hub is to secure an ongoing and sustainable funding arrangement.
Job description
Job responsibilities
1. Job Summary
The role will support the leadership team in delivering an effective business and they will provide strong administrative support to enable this delivery. The role will ensure that
The post holder will be responsible for leading comprehensive business support across the PHH. This will include delegated responsibility for specific significant areas of work, as well as general management support. The role will also provide a comprehensive administrative function to ensure delivery of the service/programme.
The postholder will have a pivotal supportive role within the Population Health Hub (PHH). The post holder will be involved in supporting the effective planning, co-ordination and delivery of the departments strategic objectives, activities, and projects. This will involve clerical and administrative support, developing and implementing processes and providing support to deliver learning and engagement events, and provide essential programme support related to human resource and financial needs across the PHH.
This is a 21-month appointment, in the first instance, funded by the Guys and St Thomas Charity however, it is intended that a key outcome for the Hub is to secure an ongoing and sustainable funding arrangement.
Person Specification
Qualifications/Education
Essential
- Educated to degree level or equivalent qualification or experience.
- GCSE or equivalent in maths and English
Previous experience
Essential
- Proven experience of managing a busy office or as a senior administrator with a significant level of responsibility.
- Proven practical experience of setting up and maintaining effective and efficient workflow and administrative systems
- Previous Project management experience
- Previous demonstrable experience of data collection, presentation and report writing
Desirable
- Experience of working within the NHS
- Experience of financial and budget management including handling petty cash, bank reconciliation and producing financial reports
Skills and knowledge
Essential
- Excellent organisational skills with a demonstrable ability to prioritise workload and work methodically, efficiently and accurately to meet deadlines
- Demonstrable communication and influencing skills with the ability to remain calm, effective and efficient during difficult situations.
- Ability to communicate clearly verbally and in writing
- Ability and willingness to handle confidential information without compromising confidentiality or trust
- Ability to develop and maintain professional working relationships with staff at all levels and from all backgrounds
- Excellent Ability to use word processing, spreadsheet and database packages in particular Microsoft Word, Excel, Access and Outlook
Additional Information
Essential
- An understanding of Diversity and Equal Opportunity issues.
Person Specification
Qualifications/Education
Essential
- Educated to degree level or equivalent qualification or experience.
- GCSE or equivalent in maths and English
Previous experience
Essential
- Proven experience of managing a busy office or as a senior administrator with a significant level of responsibility.
- Proven practical experience of setting up and maintaining effective and efficient workflow and administrative systems
- Previous Project management experience
- Previous demonstrable experience of data collection, presentation and report writing
Desirable
- Experience of working within the NHS
- Experience of financial and budget management including handling petty cash, bank reconciliation and producing financial reports
Skills and knowledge
Essential
- Excellent organisational skills with a demonstrable ability to prioritise workload and work methodically, efficiently and accurately to meet deadlines
- Demonstrable communication and influencing skills with the ability to remain calm, effective and efficient during difficult situations.
- Ability to communicate clearly verbally and in writing
- Ability and willingness to handle confidential information without compromising confidentiality or trust
- Ability to develop and maintain professional working relationships with staff at all levels and from all backgrounds
- Excellent Ability to use word processing, spreadsheet and database packages in particular Microsoft Word, Excel, Access and Outlook
Additional Information
Essential
- An understanding of Diversity and Equal Opportunity issues.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
