Guy's and St Thomas' NHS Foundation Trust

Patient Flow Co-ordinator

This job is now closed

Job summary

Are you interested in working in a dynamic and kind environment? Do you want to make a difference to patients with suspected cancer? If so, this position is for you!

As part of the Cancer Data Team, Patient Flow Coordinator will lead on the tracking of pathways of patients' who are suspected of having or have confirmed cancer. By working closely with the (multi-disciplinary team) MDT Clinical Lead, Pathway Manager and Service Managers and providing high standard of administrative support, the post holder will help to ensure that cancer patients receive treatment as soon as possible and national cancer targets are met.

The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialties and will support MDT functions on a day-to day operational basis.

Please take into consideration that this vacancy requires shift patterns between 8:00 and 18:00 Monday to Friday and is office based.

Main duties of the job

This position is an opportunity to directly improve the care of cancer patients. By monitoring and reviewing patient care pathways and/or treatment progress, the successful applicant will have the opportunity to work closely with administrative and clinical colleagues to identify and suggest improvements to ensure cancer patients receive treatment as soon as possible.

The successful candidate must be proactive - able to identify ways to improve the progress of patient's treatment pathways and then must take the appropriate action to achieve this, by working closely with clinical teams and managers.

Strong communication skills and the ability to work with others in different roles within the Trust are key to this position, as is strong administrative experience and the drive to improve patient care.

By working with clinical teams, managers and peers, and the ability to show a direct impact to patients' treatment times, this role offers excellent job satisfaction and career development opportunities.

About us

At Guy's and St Thomas' you'll be surrounded by an exceptional team of supportive colleagues. Their skill, passion and pride in what they do will inspire you and their encouragement will give you confidence. Our staff surveys tell us that people enjoy working here.

We consistently feature as one of the top trusts in the country to work for and are proud to have the Investors in People Gold Standard.

We are looking for enthusiastic and patient focused individuals, with good communication skills, an ability to work effectively both as part of a team as well as independently and thrive whilst working under pressure.

Date posted

11 April 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,944 to £34,937 a year per annum inc HCA

Contract

Permanent

Working pattern

Full-time

Reference number

196-A&C809

Job locations

Guy's and St Thomas' NHS Foundation Trust

200 Great Dover Street

London

SE1 4YB

Job description

Job responsibilities

Operational

Proactively manage case load of patients to ensure treatment of confirmed or suspected cancer as soon as possible. By:

Monitoring and reviewing patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.

Identifying from Tracking List next steps in patient care pathway in line with clinical need (peer review).

Receiving patient referrals and administer in line with timings and requirements as set out in Trust and National policies.

Updating on all enquiries regarding patients care and/or treatment on a cancer pathway from external Trusts and General Practitioners in a timely manner.

Developing an understanding of milestones of allocated pathway for patients within designated tumour group.

To participate in national cancer audits and collect data as required in MDT meetings, allowing the Trust to identify and improve treatment in patient cohorts.

Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.

Communication

To attend MDT meetings and complete actions regarding the care of patients within the designated pathway.

Develop working relationships with clinicians and managers across the directorate.

Monitoring patients on their pathway and proactively finding resolutions to improve the speed of treatment by working directly with clinicians and managers.

Action day-to-day issues, ensuring a resolution. Escalating serious issues to the Pathway Manager.

Responsible for updating patient information on the Cancer PTL system (Somerset Cancer Registry) in line with local policy, to ensure efficient pathway progress.

Ensuring other users update Somerset Cancer Registry in the required timeframe within the designated pathway.Escalate any issues and breaches of the Cancer Waiting Times standards to the relevant management in line with agreed escalation procedures.

Policy development

Review and support development of Standard Operating Procedures, to ensure these are adhered to.

Review and support development of internal targets, to ensure these are adhered to.

Staff Management

Provide day to day supervision and oversight of duties for the MDT Administrative Assistant.

Ensure the Administrative Assistant completes preparation for each MDT.

Providing support for day to day queries from Administrative Assistants.

Ensure MDT Administrative Assistants are fully adhering to the appropriate Trust policies and protocols.

Identify training and development needs of staff, taking these forward where appropriate.

Other

Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives.

Undertake any general office responsibilities including collection and distribution of faxes and post, sorting of incoming post into departmental and priority order, date and receipt stamping of any post.

Actively participate in department development as appropriate and participate in departmental meetings.

Undertake any other duties commensurate to the grade, required to ensure the smooth and efficient running of the department.

Undertake any training as required to complete the tasks associated with the job role.

Ensure that all health records are appropriately tracked and securely stored whilst in the department according to the Health Records Policy.

In the supporting information of your application, please ensure that you clearly reference how your experience gained relates to the person specification.