Job summary
We are looking for a dedicated, enthusiastic and driven individual who has relevant experience leading individuals and teams. The successful candidate must have excellent interpersonal skills, be proactive in their approach with great organisation skills. They will have a focus on teamwork and be able to manage their own workload and priorities. They will be a clear and tactful communicator with the ability to develop strong working relationships with a wide range of people. They will have a mature attitude with good problem-solving abilities and a flexible, can-do approach.
Main duties of the job
An exciting opportunities have become available in the Endoscopy Department as Patient Access Coordinator . These roles are excellent opportunities for those looking to develop experience in waiting list management, inpatient pathways and booking endoscopy theatre lists and reception duties.
The Patient Access Co-ordinator will be the first point of contact for patients and service users providing in depth knowledge and liaising closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.
Endoscopy is a fast-paced, complex department which delivers diagnostic and therapeutic day case procedures for patients. The department sees a high volume of patients per week and efficient coordination of the administrative team to book endoscopy appointments and manage waiting lists is essential. This includes tightly managing waiting times against the national six week standard for diagnostic procedures.
The post will require working Saturday and Sunday each Month per rota
About us
Endoscopy is delivered by a diverse multidisciplinary team and good engagement with staff across nursing, medical and decontamination professional groups is required. The department also has a strong focus on continuous improvement and implementing improvement methodology throughout endoscopy.
Job description
Job responsibilities
- Act as the first point of call for all patient access queries to the Trust.
- On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
- Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
- Liaise with patients prior to their visit to ensure that a mutually convenientdate and time is agreed.
- Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
- Ensure that departmental standards are met for patients receivingnotification or acknowledgement of their visit.
- Provide a courteous and efficient point of contact for patients both face toface and over the telephone.Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment,such as interpreting support).
For further information please see the attached job description and person specification for this role or for an informal discussion about the role please contact me via email:
Job description
Job responsibilities
- Act as the first point of call for all patient access queries to the Trust.
- On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
- Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
- Liaise with patients prior to their visit to ensure that a mutually convenientdate and time is agreed.
- Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
- Ensure that departmental standards are met for patients receivingnotification or acknowledgement of their visit.
- Provide a courteous and efficient point of contact for patients both face toface and over the telephone.Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment,such as interpreting support).
For further information please see the attached job description and person specification for this role or for an informal discussion about the role please contact me via email:
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Relevant NVQ 3 or equivalent qualification or experience
Desirable
- Customer service qualification / training
Experience
Essential
- Proven experience of working in an administrative role demonstrating evidence of: 1. competent data collection and data quality 2. working with confidential documents and information:
- Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
Desirable
- Knowledge of medical terminology
- Experience of an administrative role within the NHS
Skills
Essential
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
- Proficient in use of IT systems and applications, including Microsoft, Outlook and Excel
Desirable
- Knowledge of the key waiting times targets including 18 weeks and diagnostic pathways
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Relevant NVQ 3 or equivalent qualification or experience
Desirable
- Customer service qualification / training
Experience
Essential
- Proven experience of working in an administrative role demonstrating evidence of: 1. competent data collection and data quality 2. working with confidential documents and information:
- Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
Desirable
- Knowledge of medical terminology
- Experience of an administrative role within the NHS
Skills
Essential
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
- Proficient in use of IT systems and applications, including Microsoft, Outlook and Excel
Desirable
- Knowledge of the key waiting times targets including 18 weeks and diagnostic pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
