QMS & Compliance Officer

Guy's and St Thomas' NHS Foundation Trust

This job is now closed

Job summary

Are you ready to make an impact in a dynamic, high-performing team dedicated to excellence? Do you have experience working with ISO standards and have a background in auditing? Do you want to join a team of professionals who are passionate about maintaining high standards to keep our patients, visitors and staff safe? Do you have you experience in carrying out high-level quality and environmental audits and reports? If so, we would like to hear from you as we arelooking for an experienced individual to work within the Quality & Compliance team.

The QMS & Compliance Officer is a varied and interesting role which requires anexperienced individual to undertake a variety of quality & compliance audits across the Trust to demonstrate compliance with legal obligations and to ensure our high standards are maintained in relation to local and national standards.

Main duties of the job

The post holder will be responsible for undertaking internal quality & compliance reviews against Essentia standards for services as required undertaken by a range of departments across Essentia. The post holder will be expected to oversee, support and advise on all aspects of the processes. The post holder will have responsibility for liaising with responsible leads to note the action updates, escalate any issues to their line manager and review completed actions in accordance with the relevant standards and to develop working relationships with stakeholders who relate to the specific requirements of the role. The expectations of a range of stakeholders will often conflict and the post holder will require skills in persuasion, diplomacy and the ability to explain technical information and subjects in terms which are clearly understandable.

About us

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.The NHS Pension Scheme - one of the most generous and comprehensive in the UK. When you start working for the NHS you automatically become a member and you will get an excellent package of pension benefits.Interest free Season Ticket LoanLong Term Service AwardsSubsidised on-site nurseries and childcare vouchersA comprehensive staff health and well-being programme, '5 ways to a healthier YOU'Ride to work schemeEmployee assistance programmeFree stop smoking service

Date posted

30 January 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,964 to £43,780 a year p.a inc HCA

Contract

Permanent

Working pattern

Full-time

Reference number

196-ESS1484-S

Job locations

All GSTT sites

Great Dover Street

London

SE1 4BY

Job description

Job responsibilities

Activities include:

Undertake quality and environmental audits of clinical and non-clinical services and spaces , by use of IT management Information Systems or other systems as appropriate, collating the information in preparation for a report to be provided to individual wards and departments on performance.

Responsible for dealing with day to day QMS, service and compliance issues and bringing these to the attention of the Environment & QMS Compliance Manager and stakeholders where required.

Works collaboratively with the QMS & Environment team and department managers in planning the annual audit programme to ensure all areas are subject to routine, robust and regular audits in line with the current quality standards.

Assist and support the QMS & Environment Compliance Manager in the implementation and review of Quality Management Systems across Group Operations and Essentia as required.

Requirements

We are looking for an enthusiastic, self-motivated and outcome driven individual who has relevant experience in the following areas:

Experience in ISO Standards or similar quality standards.

Proven observational, listening and questioning experience.

Excellent communication skills, both verbal and written and experience in dealing with staff of all levels.

Have experience in a quality assurance departments and a good understanding of continuous improvement.

You will have significant experience within the auditing and compliance sector within a large organisation, excellent written and communication skills, and ability to interpret data to produce meaningful reports. An excellent ability to engage with others to support the department in driving improvement programmes. You will be able to balance conflicting demands and prioritise your own workloads and have the ability to achieve results through a combination of effective planning and organisation.

Experience within a NHS Foundation Trust would be an advantage but broader relevant experience will be considered.

Job description

Job responsibilities

Activities include:

Responsible for dealing with day to day QMS, service and compliance issues and bringing these to the attention of the Environment & QMS Compliance Manager and stakeholders where required.

Assist and support the QMS & Environment Compliance Manager in the implementation and review of Quality Management Systems across Group Operations and Essentia as required.

Requirements

We are looking for an enthusiastic, self-motivated and outcome driven individual who has relevant experience in the following areas:

Experience in ISO Standards or similar quality standards.

Proven observational, listening and questioning experience.

Excellent communication skills, both verbal and written and experience in dealing with staff of all levels.

Have experience in a quality assurance departments and a good understanding of continuous improvement.

Experience within a NHS Foundation Trust would be an advantage but broader relevant experience will be considered.

Person Specification

Education/Qualification

Essential

NVQ or above or relevant professional experience.
GCSE's including English & Maths

Experience/Knowledge

Essential

Experience of auditing in a NHS / clinical setting.
Experience of interacting with a wide range of individuals including patients/clients, staff members, senior managers, members of the public and external organisations.
Working knowledge of quality governance and management system functions.
Experience of gathering and analysing complex and business sensitive information
Experience of report writing using complex data from a number of different departments and integrating information from these to produce the required Outcomes
Experience of working with complex databases and generating error free reports.

Person Specification

Education/Qualification

Essential

NVQ or above or relevant professional experience.
GCSE's including English & Maths

Experience/Knowledge

Essential

Experience of auditing in a NHS / clinical setting.
Experience of interacting with a wide range of individuals including patients/clients, staff members, senior managers, members of the public and external organisations.
Working knowledge of quality governance and management system functions.
Experience of gathering and analysing complex and business sensitive information
Experience of report writing using complex data from a number of different departments and integrating information from these to produce the required Outcomes
Experience of working with complex databases and generating error free reports.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information