Job summary
This is a unique opportunity to drive forward one of the most pressing challenges at GSTT, managing a range of tech-enabled and people focussed workstreams to modernise our infrastructure and deliver better, faster, fairer healthcare through patient communications. The Delivery Manager will play an instrumental role in leading and delivering the Trust's newly founded patient experience initiative 'Contacting GSTT' 'Manage My Care' workstream. The Programme is supported by the GST Charity, which aims to transform the way in which the Trust communicates with patients through four key workstreams:
- Find Information - improving our web experience and introducing new digital pathways for patients to source information that is relevant to their care in an equitable way
- Manage My Care - enabling Epic EPR capability that allows for patients to book, reschedule, and cancel appointments through a patient portal, providing new routes for self-management
- Speak to My Service - transforming the way in which we manage inbound calls to ensure patients looking to speak with their services receive an effective and efficient experience
- Be Treated with Respect - embedding customer excellence standards across our communication routes
We are looking for dynamic individuals who are driven to improve the experience of patients through technology, new ways of working, and to ensure improved health equity as we modernise our infrastructure.
Main duties of the job
The Delivery Manager will oversee project management, support effective delivery of outputs. They will lead one or more project areas, handling planning, daily delivery, and performance management, while mitigating risks and issues. They will use recognised methodologies and tools, collaborating with key stakeholders within and beyond the Trust.
The role involves working with clinicians and managers to provide the best patient experience and service delivery, and managing the Assistant Delivery Manager.
They will deliver intensive support to prioritised services and develop pan-trust approaches to empower patients to manage their care through self-scheduling.
About us
The Delivery Manager is part of the Charities 'Contacting GSTT' initiative, and the role will sit within the Ambulatory Transformation Team working with the Epic 'MyChart' tools, and GSTT services to support and empower self-scheduling features for patients.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Person Specification
Education Qualification
Essential
- Educated to Masters level or equivalent knowledge, skills and experience.
- Formal qualification in Project management (PRINCE 2) to practitioner level or equivalent experience.
- Evidence of recent Continuing Professional Development.
Experience
Essential
- Evidence of managing successful project and / or operational performance and improvement; including business case preparation, service initiation / commissioning, contract negotiation, and the development and monitoring of output and outcome measures.
Desirable
- Knowledge and understanding of the changing NHS environment, strategy, and policy agendas.
- Experience of previous engagement with patients / end users of a service
- Experience of operating in a consultancy role
Skills / Abilities
Essential
- Extensive knowledge of operations and / or project management methodologies and techniques.
- Working knowledge of improvement methodologies and tools
- Extensive knowledge of contract management.
- Excellent understanding and track record of successful change and project management.
- Ability to communicate and engage effectively with senior stakeholders.
- Significant experience of financial management, including collating, preparing and interpreting financial reports for large project and programmes and interpreting reports, financial statements and business cases.
- Plan and implement appropriate evaluation and audit of projects across sites and organisations.
- Responsible for developing and implementing improvement and programme management policy and best practice
- Highly effective people and project management skills.
- Use advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
- Experience of capability development and training in improvement and/or project management methodologies.
- Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively.
- IT literate, including competency in MS Office programmes and in particular in Excel and MS Project.
- A commitment to partnership working, inclusion of a diverse workforce and service integration.
Person Specification
Education Qualification
Essential
- Educated to Masters level or equivalent knowledge, skills and experience.
- Formal qualification in Project management (PRINCE 2) to practitioner level or equivalent experience.
- Evidence of recent Continuing Professional Development.
Experience
Essential
- Evidence of managing successful project and / or operational performance and improvement; including business case preparation, service initiation / commissioning, contract negotiation, and the development and monitoring of output and outcome measures.
Desirable
- Knowledge and understanding of the changing NHS environment, strategy, and policy agendas.
- Experience of previous engagement with patients / end users of a service
- Experience of operating in a consultancy role
Skills / Abilities
Essential
- Extensive knowledge of operations and / or project management methodologies and techniques.
- Working knowledge of improvement methodologies and tools
- Extensive knowledge of contract management.
- Excellent understanding and track record of successful change and project management.
- Ability to communicate and engage effectively with senior stakeholders.
- Significant experience of financial management, including collating, preparing and interpreting financial reports for large project and programmes and interpreting reports, financial statements and business cases.
- Plan and implement appropriate evaluation and audit of projects across sites and organisations.
- Responsible for developing and implementing improvement and programme management policy and best practice
- Highly effective people and project management skills.
- Use advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
- Experience of capability development and training in improvement and/or project management methodologies.
- Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively.
- IT literate, including competency in MS Office programmes and in particular in Excel and MS Project.
- A commitment to partnership working, inclusion of a diverse workforce and service integration.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
