Study Support Service Officer

Job description

Job responsibilities

Act as a liaison between various stakeholders to ensure effective communication and alignment of objectives.

Manage, understand and interpret complex information and data to make recommendations on decisions and plans relating to the Study Support Service. This may include communicating and presenting to a variety of audiences.

Ensure compliance with the DHSC RDN Portfolio Policy that the process, procedure and monitoring of studies enables sponsors / delegates, research delivery sites and funders to understand and adhere to their roles and responsibilities. For example, this may include satisfying the Eligibility Criteria for NIHR support before they are included on the portfolio and subsequently adhering to the expected actions and requirements set out in the NIHR RDN Portfolio Terms and Conditions.

Actively contribute to the coordination of the National Specialty and Setting Groups (e.g. arranging meetings, taking notes)

Facilitate efficient study set-up, act as 'Main NIHR Network Contact' for the purpose of performance monitoring, tracking and assisting activities.

Ensure a customer-centric approach to service delivery, ensuring that the needs and expectations of stakeholders are met or exceeded.

Contribute to the overarching goals of the Research Delivery Network by ensuring smooth operation of services, adhering to relevant Standard Operating Procedures to ensure consistent and effective service delivery.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Skills

Essential

• Ability to communicate clearly with colleagues at all levels and across organisations
• Logical approach to problem solving and ability to be objective
• Excellent IT skills, particularly in the use of web applications, Google Workspace and Microsoft Office
• Excellent oral, written and presentation skills
• Ability to work independently in accordance with SOPs, while supporting the broader activities of a team

Knowledge

Essential

• Relevant degree or equivalent experience

Desirable

• Degree in health or science discipline

Experience

Essential

• Knowledge of the research study lifecycle
• Experience of administration within an organisational environment
• Experience of using data systems, including accurate data entry and interpretation of data
• Awareness of research, the NHS and the wider health and care system including associated responsibilities to the public and patients

Desirable

• Awareness of governance and legislative framework for clinical research in the NHS
• Awareness of key RDN customers and their needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Guy's Hospital

London

SE1 9RT

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)