Job summary
We are looking for enthusiastic and motivated person to join our dispensary team in Evelina London Pharmacy. As a Pharmacy Assistant Apprentice in the Dispensary you will have an opportunity to support the team in delivering pharmaceutical care to the diverse group of paediatric patients while gaining relevant knowledge and skills which will assist you to complete NVQ level 2 qualification. The qualification can help to secure your future employment and career progression within the NHS.
To develop the knowledge, skills and competencies of Pharmacy Services you will be involved in pharmacy processes such as dispensing, management of returns, the storage, distribution and transport of medicines as well as customer services.
This post is 18-month fixed term contract.
Closing date: 26th January 2025
Interview date: Week commencing 3rd February 2025
Main duties of the job
- Support the team to provide a safe and efficient supply of pharmaceutical products to patients. Including dispensing of screened prescriptions and and helping patients and patient's carers at the outpatient hatch.
- Supporting the team in stock control and inventory management.
- Excellent interpersonal skills in a multidisciplinary environment.
- Effective communication and organisational skills
- The ability to work independently and as part of a team
- The flexibility to adapt to changing demands
- The ability to work to precise timescales and deadlines including college workload required for Pharmacy Services - Level 2 Intermediate Apprenticeship
About us
Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
The Pharmacy departments of Guys and St Thomas' provide safe and effective pharmaceutical ward and dispensary services to the many inpatients and outpatients of the Trust's many specialities.
The post holder must demonstrate their commitment to upholding the Trust values, within which we carry out our roles:
Caring - we put patients first
Ambitious - we innovate and strive for excellence
Inclusive - we respect each other and work collaboratively
Job description
Job responsibilities
Duties and Responsibilities
Reception
- Greet patients or their representatives at the outpatient hatch. Ensuring all administrative details are complete and are accurate on the electronic patient record system, referring when necessary.
- Deal promptly with hospital staff, assisting with their enquires.
- Ensuring all administrative details are complete and accurate on the electronic patient record system, referring when necessary.
- Complete the receiving process in line with the departmental procedure.
Dispensary
- Ensure that procedures relating to good dispensing practices are followed, and to encourage and maintain high standards and orderly methods of working.
- Participate in dispensing of medicines including controlled drugs in line with labelling and dispensing standards.
Clerical Duties
- Sort and file all dispensary documentation on a daily basis.Answer the telephone according to hospital guidelines.
- Preparing patients medications for posting/couriering when requested.
- Delivering medications for posting/couriering to the post room in a timely manner when requested.
Stock Control
- Participate in stock and consumable management in the dispensary, including daily and monthly stock checks, stock rotation, expiry date checks and relevant documentation.
- Participate in receiving stock requisitions/orders ensuring items are checked and discrepancies identified, these are fit for purpose and are stored appropriately, according to departmental procedures.
- Communicate with the relevant individuals any discrepancies in a timely manner.
- Assist with the problem solving of incorrect stock levels, generated by stock checks and adhoc queries.
- Assist with the management of medicine waste and medication returns. Ensuring recycling and destruction procedures are adhered to.
- Assist in the investigation and required actions of drug alerts/recalls and out of stocks.
- Replenish stock of medicine bottles, cartons, dispensary bags, measures and caps daily and to complete a weekly top-up.
Training and Education
- Undertake Pharmacy Services - Level 2 Intermediate Apprenticeship.
- Undertake CPD and reflect on practice where needs are identified.
- Participate in relevant work place training as required.
- Complete relevant statutory and mandatory training.
- Participate in the departmental performance review scheme by attending regular review sessions with the Principal Paediatric Pharmacy Technician Dispensary.
General Duties
- Ensure environment and equipment used in the Dispensary is clean and ready for use.
- Prepare the ward and departments bags ready for delivery.
- Assist in the delivery of urgent medication to the wards on an ad-hoc bases.
- Participate in the Omnicell service by completing cycle counts as required.
- Maintain current and relevant information in the waiting area in conjunction with the Principal Paediatric Pharmacy Technician Dispensary.
- Participate in the late duty rotas as required.
- Undertake any other duties requested by the Pharmacy Operations Manager and Principal Paediatric Pharmacy Technicians.Work in line with trust policies and procedures.
Job description
Job responsibilities
Duties and Responsibilities
Reception
- Greet patients or their representatives at the outpatient hatch. Ensuring all administrative details are complete and are accurate on the electronic patient record system, referring when necessary.
- Deal promptly with hospital staff, assisting with their enquires.
- Ensuring all administrative details are complete and accurate on the electronic patient record system, referring when necessary.
- Complete the receiving process in line with the departmental procedure.
Dispensary
- Ensure that procedures relating to good dispensing practices are followed, and to encourage and maintain high standards and orderly methods of working.
- Participate in dispensing of medicines including controlled drugs in line with labelling and dispensing standards.
Clerical Duties
- Sort and file all dispensary documentation on a daily basis.Answer the telephone according to hospital guidelines.
- Preparing patients medications for posting/couriering when requested.
- Delivering medications for posting/couriering to the post room in a timely manner when requested.
Stock Control
- Participate in stock and consumable management in the dispensary, including daily and monthly stock checks, stock rotation, expiry date checks and relevant documentation.
- Participate in receiving stock requisitions/orders ensuring items are checked and discrepancies identified, these are fit for purpose and are stored appropriately, according to departmental procedures.
- Communicate with the relevant individuals any discrepancies in a timely manner.
- Assist with the problem solving of incorrect stock levels, generated by stock checks and adhoc queries.
- Assist with the management of medicine waste and medication returns. Ensuring recycling and destruction procedures are adhered to.
- Assist in the investigation and required actions of drug alerts/recalls and out of stocks.
- Replenish stock of medicine bottles, cartons, dispensary bags, measures and caps daily and to complete a weekly top-up.
Training and Education
- Undertake Pharmacy Services - Level 2 Intermediate Apprenticeship.
- Undertake CPD and reflect on practice where needs are identified.
- Participate in relevant work place training as required.
- Complete relevant statutory and mandatory training.
- Participate in the departmental performance review scheme by attending regular review sessions with the Principal Paediatric Pharmacy Technician Dispensary.
General Duties
- Ensure environment and equipment used in the Dispensary is clean and ready for use.
- Prepare the ward and departments bags ready for delivery.
- Assist in the delivery of urgent medication to the wards on an ad-hoc bases.
- Participate in the Omnicell service by completing cycle counts as required.
- Maintain current and relevant information in the waiting area in conjunction with the Principal Paediatric Pharmacy Technician Dispensary.
- Participate in the late duty rotas as required.
- Undertake any other duties requested by the Pharmacy Operations Manager and Principal Paediatric Pharmacy Technicians.Work in line with trust policies and procedures.
Person Specification
Qualifications
Essential
- GSCE English, Maths and Science Grade 9 to 4 (A to C) or equivalent
Desirable
- Level 2 in Pharmacy Services or equivalent proven experience
Experience
Desirable
- Previous experience of working in a Hospital or Retail Pharmacy
- Previous Customer Services experience
Knowledge, Skills and Abilities
Essential
- Demonstrated commitment to the Apprenticeship programme and drive to finish the qualification within the allotted time.
- Demonstrated ability to work to set procedures
- Demonstrated ability to work as part of a team
- Demonstrated ability to work under pressure accurately
- Demonstrated ability to prioritise routine daily tasks using own initiative
- Demonstrated ability to communicate routine information effectively using clear written and spoken English
- Demonstrated ability to clearly and accurately complete routine documentation
- Demonstrated basic computer skills
- Demonstrated accurate numeracy skills, without using a calculator, including: simple calculations , addition, subtraction, division, multiplication, percentages, decimal, fractions, ratio
- Demonstrated effective customer service skills
- Demonstrate a good understanding of the Trust values
Desirable
- Demonstrate ability to dispense accurately to set standards
- Demonstrated ability to organise own workload
- Demonstrated ability to motivate others
- Pharmacy Computer system European Computer Driving Licence (ECDL) Electronic prescribing and medicines administration (ePMA) records
- Able to demonstrate a good understanding of the context of hospital pharmacy and the NHS
Person Specification
Qualifications
Essential
- GSCE English, Maths and Science Grade 9 to 4 (A to C) or equivalent
Desirable
- Level 2 in Pharmacy Services or equivalent proven experience
Experience
Desirable
- Previous experience of working in a Hospital or Retail Pharmacy
- Previous Customer Services experience
Knowledge, Skills and Abilities
Essential
- Demonstrated commitment to the Apprenticeship programme and drive to finish the qualification within the allotted time.
- Demonstrated ability to work to set procedures
- Demonstrated ability to work as part of a team
- Demonstrated ability to work under pressure accurately
- Demonstrated ability to prioritise routine daily tasks using own initiative
- Demonstrated ability to communicate routine information effectively using clear written and spoken English
- Demonstrated ability to clearly and accurately complete routine documentation
- Demonstrated basic computer skills
- Demonstrated accurate numeracy skills, without using a calculator, including: simple calculations , addition, subtraction, division, multiplication, percentages, decimal, fractions, ratio
- Demonstrated effective customer service skills
- Demonstrate a good understanding of the Trust values
Desirable
- Demonstrate ability to dispense accurately to set standards
- Demonstrated ability to organise own workload
- Demonstrated ability to motivate others
- Pharmacy Computer system European Computer Driving Licence (ECDL) Electronic prescribing and medicines administration (ePMA) records
- Able to demonstrate a good understanding of the context of hospital pharmacy and the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
