Deputy Manager - Professional Support Services

Job description

Job responsibilities

Service and Project Management

Responsible for the operational management and coordination of the core professional support and development services delivered across the workforce arm of the Medical Directors Office, including medical appraisal and revalidation, job planning, and performance based reward schemes.

To develop, establish and oversee the maintenance of robust and integrated service management and administrative systems and procedures to ensure efficient and effective operation of the services across the Trust.

To plan and oversee multi-layered service improvement projects in response to performance indicators or changes in national policy or local requirements.

To design and oversee the production of accurate and high quality reports and information on a regular basis in order to inform the strategic decisions and operational activities of senior management and the clinical workforce alike.

To devise, adopt and implement any new reporting arrangements required by emerging national policy or local strategic or operational needs.

To implement and manage agreed quality assurance systems and activities in line with national guidelines and to identify, plan and coordinate appropriate service improvement projects in response to performance across quality assurance metrics.

To undertake additional research, audit and other project work linked to the managed services as directed by the Operational Delivery Manager.

To monitor any internal fitness to practise investigation processes in response to GMC requests, including maintaining standards in process and good record keeping in line with GMC and local policy.

To implement on the behalf of the Responsible Officer and MDO senior management team and lead on specific projects as directed.

Resource Management

Responsible for the management of the service delivery team, including responsibility for training and development and performance management.

Provide direction to the internal team to utilise their strengths and attributes to maximum effect to achieve objectives, ensuring they meet expected levels of performance and receive appropriate support and development.

Communications & Relationship Management

To support the resolution of complex and sensitive issues where escalated by the service administrators, often acting as a mediator and providing expert advice where needed.

To promote supportive and positive relationships between the internal MDO team and the medical and dental professional body at the Trust, running a service that is client focused and responsive.

To draft and disseminate appropriate communications across the Trust, informing and engaging clinical and management staff with programme aims, progress and changes, and often dealing with complex and sensitive issues.

To provide training to medical, dental and management staff across the Trust related to the professional requirements of medical appraisal, revalidation, job planning and performance based awards programmes, and the IT systems and processes in place to support staff in complying with national requirements.

To provide management leadership in achieving service and programme aims through influence, negotiation and persuasion across diverse groups of clinicians, especially where colleagues are facing competing priorities in achieving professional regulatory requirements.

Draft appropriate material for the MDO pages of the Trust intranet site and manage the team of administrators to ensure these pages remain up to date and relevant.

Liaise with external bodies including the GMC, NHS England and the Royal Colleges in adopting best practice and complying with reporting requirements, as directed by the Head of Service

Contribute to an aligned approach with colleagues across partner organisations within Kings Health Partners in the development of quality standards and the delivery of core services.

Information & Systems Management

Responsible for proactively planning system changes to ensure that system inputs and outputs are designed to facilitate the Trusts participation in and compliance with changes in national policy and reporting requirements, including interpreting new guidance and recommendations

To ensure accurate and fit for purpose data management and reporting systems are in place to enable senior management to monitor programme progress and compliance with national standards, including key metrics in monitoring and evaluating the quality of the core services across the Trust.

Other Responsibilities

To keep updated with developments, changes in legislation and updated national guidelines in relation to all medical workforce matters

Ensure adherence to confidentiality of personal data in accordance with the Data Protection Act across all managed services

Any other duties commensurate with the grade to ensure the smooth running of the Medical Directors Office

To adopt a team approach to their duties in close liaison with the senior members of the core team, human resources and clinical departments in enabling the senior team, on behalf of the Trust, to meet their obligations under the relevant legislation

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent experience
• Further training and/or experience in running projects equitable to post-graduate diploma level

Experience

Essential

• Significant experience of supporting senior managers, particularly at Director and Board level, within a complex and demanding environment
• Significant experience of working in multidisciplinary teams including clinicians and senior managers and securing their engagement
• Proven ability to manage multiple strands of work at one time, demonstrating planning and organisational skills
• Significant experience of working under pressure with strict, competing deadlines, across broad portfolios of work, contributing to programmes with large impact objectives and deliverables
• Demonstrable success in delivering change and performance through management and project teams, in accordance with strategic priorities and objectives.
• Experience of working in a complex change environment with multiple stakeholders and securing their engagement resulting in a successful projects.
• Experience of working in an autonomous fashion, working within defined parameters to meet objectives.

Desirable

• Experience of working within a professional support service running and supporting the appraisal, job planning, revalidation and performance based-awards processes.
• Experience of working with service users
• Experience with line management including PDR's, setting projects to assist processes

Skills, knowledge and Abilities

Essential

• Able to manage own workload and prioritise work in response to changing requirements and demands
• Proficient in use of a range of IT software, including MS Word, Ms project, Excel and PowerPoint
• Excellent communication skills both written and verbal
• Superior interpersonal and communication skills in developing and maintaining successful working relationships in a multidisciplinary environment
• Attention to detail, accurately collating, reproducing and analysing high volumes of data
• Ability to analyse complex problems and develop practical and workable solutions to address issues
• Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships.
• To audit and evaluate own work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

St Thomas' Hospital

London

SE1 7EH

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)