Patient Pathway Coordinator - Royal Brompton Hospital

Job description

Job responsibilities

Primary ciliary dyskinesia (PCD) care is provided by a highly specialist management centre commissioned by NHS England. It is a genetic disease where the cilia do not function properly preventing the clearance of mucus from the lungs, paranasal spaces and ears. Recurring respiratory infections can lead to irreversible scarring and obstruction in the airways. The newly formed PCD team require administrative support for all aspects of their work from direct clinical care to audit and QI.

The successful candidate will be self-motivated, efficient, resourceful and able to communicate clearly and effectively. They must be able to prioritise their workload efficiently and stay calm and autonomous in a busy office environment. The post holder will work as an integral and active part of the PCD multidisciplinary team (MDT).

The post holder will have a wide range of skills including team working, patient contact, clerical work and the management of databases, and will act as an advocate for the patient and their family. They will be responsible for supporting the PCD MDT in the provision of a patient centred service.

The role will involve working with sensitive, confidential information, and the successful candidate will be expected to maintain the Trusts standards and policies at all times. The post holder will support the administration of the annual review service and provide administrative and clerical support to the PCD service as needed. They will maintain national and local PCD databases in a timely manner, and have a flexible approach and provide cover for any areas specified.

Person Specification

Qualifications/ Education

Essential

• Good general education with English and Maths to GCSE standard or equivalent

Desirable

• Customer services qualification/training
• Educated to degree level or equivalent

Previous experience

Essential

• Significant proven experience of delivering to high standards in a fast-paced high-volume customer care environment.
• Ability to deal with a range of issues independently and efficiently
• Proven administrative experience

Desirable

• Experience of an administrative role within the NHS

Skills/ Knowledge/ Ability

Essential

• Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
• Ability to deal with difficult service users and challenging situations
• Ability to work both autonomously and in a team
• Possess a 'can do' attitude, with a flexible approach to work and the ability to cope with changing demands
• Ability to follow complex protocols and feedback to senior staff as appropriate

Desirable

• Understanding of peer review process and governance processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Royal Brompton Hospital

Sydney Street

London

SW3 6NP

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)