Job summary
The Head of Account Management will lead the account management function, as well as hold a portfolio of a number of large strategic NHS accounts. They will build key relationships at senior and board level, working with trusts and Integrated Care Boards and Systems across London and beyond to promote the work and services of NHS LPP in order to demonstrate the value that we can deliver for our NHS members. The post holder will develop and lead on implementing a customer engagement strategy with a vision set by the Executive Customer Director, as well as the wider NHS LPP executive team and Steering Board.
Main duties of the job
The Head of Account Management is responsible for organising regular meetings with key stakeholders, members and customers, including opportunity assessments, problem solving, negotiations, service performance and delivery.
Responsible for developing a high performing account management team, including delivering growth targets, agreed with Executive Customer Director and being responsible for team and individual development.Accountable for ensuring the account management team develop and implement growth plans, engagement key performance indicators with the Executive Customer Director and then manage performance thereof.
Refine processes to monitor performance, manage workloads, and drive their team to continue to identify opportunities to support our NHS members.
About us
As an organisation NHS London Procurement Partnership (NHS LPP) has been hosted by Guy's and St Thomas' (GSTT) NHS Foundation Trust since 2012. While the trust provides the legal framework and supporting services under which NHS LPP operates, we are a membership organisation funded and governed by our members. NHS LPP staff however are employed by GSTT. NHS LPP develops and manages collaborative procurement on behalf of its members including acute, community and mental health trusts, as well as CCGs across London and beyond.
Job description
Job responsibilities
Responsible for devising and implementing engagement procedures and account management strategies for customers management.
Responsible for creating business plans that achieve wider targets.
Evaluate the internal planning processes and initiate improvements.
Contribute to the design and dissemination of the relevant QA policies and procedures
Job description
Job responsibilities
Responsible for devising and implementing engagement procedures and account management strategies for customers management.
Responsible for creating business plans that achieve wider targets.
Evaluate the internal planning processes and initiate improvements.
Contribute to the design and dissemination of the relevant QA policies and procedures
Person Specification
Qualifications
Essential
- Highly developed specialist knowledge acquired through in depth experience and a Master's degree or equivalent experience/qualification, or significant formal training in business/ account management in addition to short courses and experience.
- Extensive experience and expertise in Business Development and Account Management equivalent to post graduate level
Desirable
- Member of Chartered Institute of Marketing or Chartered Institute of Sales Management or equivalent
Experience
Essential
- NHS experience or evidence at a senior level of working in customer engagement in equivalent complex stakeholder environments
- Evidence of developing successful revenue growth and engagement strategies
Skills
Essential
- Ability to develop strategy and translate it into action.
- Well-developed presentation and IT skills
Person Specification
Qualifications
Essential
- Highly developed specialist knowledge acquired through in depth experience and a Master's degree or equivalent experience/qualification, or significant formal training in business/ account management in addition to short courses and experience.
- Extensive experience and expertise in Business Development and Account Management equivalent to post graduate level
Desirable
- Member of Chartered Institute of Marketing or Chartered Institute of Sales Management or equivalent
Experience
Essential
- NHS experience or evidence at a senior level of working in customer engagement in equivalent complex stakeholder environments
- Evidence of developing successful revenue growth and engagement strategies
Skills
Essential
- Ability to develop strategy and translate it into action.
- Well-developed presentation and IT skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
