Guy's and St Thomas' NHS Foundation Trust

NEPTS Deputy Scheduling Manager

Information:

This job is now closed

Job summary

We are looking for a highly motivated and experienced Deputy NEPTS Scheduling Manager to join the busy 24/7 Non-Emergency Patient Transport Service (NEPTS) at Guy's and St Thomas'.

The Deputy NEPTS Scheduling Manager is accountable to the NEPTS SchedulingManager and supports them in the delivery of the service. This involves delivery against key performance indicators across the service.

TheDeputy NEPTS Scheduling Manager provides the line management of a busy planning and control team This team is responsible for the provision of a high quality Non-Emergency Patient Transport Service (NEPTS) that supports clinical areas/teams and patient satisfaction.

The role will also have delegated authority for service improvements. A key expectation of the post-holder is the application of best practices to ensure consistency of operation across the service.

NEPTS is available for patients who cannot travel to or from our hospitals using any other method of transport due to their medical or mobility condition, or because their medical condition would otherwise worsen. All requests for patient transport are assessed on medical need. Transport is only provided for patients coming from their home addresses to our Trust sites in South East London, or patients being discharged from our South East London locations to anywhere in mainland UK.

Main duties of the job

Operational Performance Management

  • Plan and oversee the day to day organisation of all staff within the Planning and Control department, this will require working autonomously to understand and drive operating targets, budget controls, and relevant HR management.
  • Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service.
  • Exercise delegated authority on behalf of the NEPTS Scheduling Manager, to resolve day-to-day management issues within the service, organising and reallocating work where situations change due to variations to the work load and staffing availability.

Management and Leadership

  • Day to day managerial responsibility for all Planners and Controllers.
  • Set objectives and review performance of service staff, identifying individual training and development needs and promote continued personal and professional development.
  • Manage annual leave, sickness, disciplinary and performance issues in line with Trust policies and the effective delivery of service.

Quality, Risk and Governance

  • Manage the implementation and overall management of office systems, control processes and risk management arrangements to ensure effective delivery of the NEPTS planning and control.

Financial Management

  • Manage the service budget, ensuring that expenditure is within agreed limits and escalating issues to the NEPTS SchedulingManager.

About us

Our patient transport service is available for patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen. We provide the service to the Guys and St Thomas's sites including Renal and cancer services.

We are a large busy and friendly team with our own in-house transport team. We support each other and constantly strive to look for improvements in making our service the best it can possibly be for patients. We are part of the ISO9001 standards and with the processes we have in place our yearly external audits have enabled us to achieve positive results.

Details

Date posted

20 September 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£44,806 to £53,134 a year inc HCA

Contract

Permanent

Working pattern

Full-time

Reference number

196-ESS1459-T

Job locations

St Thomas' Hospital

London

SE1 7EH


Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person Specification

Experience

Essential

  • Demonstratable recent or current management experience within NEPTS at the same or similar level.
  • Experience of administering budgets and demonstrable evidence of individual, team, financial, process and change management.
  • Evidence of supporting successful project and / or operational performance and improvement

Skills

Essential

  • Effective communication skills both written and verbal including formal presentation skills, influencing and negotiating.
  • Effective people and project management skills.
  • Work flexibly and prioritise in response to changing demands and requirements.
  • Organisational skills and the ability to prioritise, meet deadlines and delegate effectively.

Qualifications

Essential

  • Educated to degree level or equivalent knowledge, skills and experience.
Person Specification

Experience

Essential

  • Demonstratable recent or current management experience within NEPTS at the same or similar level.
  • Experience of administering budgets and demonstrable evidence of individual, team, financial, process and change management.
  • Evidence of supporting successful project and / or operational performance and improvement

Skills

Essential

  • Effective communication skills both written and verbal including formal presentation skills, influencing and negotiating.
  • Effective people and project management skills.
  • Work flexibly and prioritise in response to changing demands and requirements.
  • Organisational skills and the ability to prioritise, meet deadlines and delegate effectively.

Qualifications

Essential

  • Educated to degree level or equivalent knowledge, skills and experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

St Thomas' Hospital

London

SE1 7EH


Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

St Thomas' Hospital

London

SE1 7EH


Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Associate Director NEPTS

John Brockbank

John.brockbank@gstt.nhs.uk

Details

Date posted

20 September 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£44,806 to £53,134 a year inc HCA

Contract

Permanent

Working pattern

Full-time

Reference number

196-ESS1459-T

Job locations

St Thomas' Hospital

London

SE1 7EH


Supporting documents

Privacy notice

Guy's and St Thomas' NHS Foundation Trust's privacy notice (opens in a new tab)