Patient Access Co-ordinator

Job description

Job responsibilities

• Act as the first point of call for all patient access queries.
• Be responsible for the scheduling of outpatient appointments.
• Actively monitor waiting lists.
• Liaise with families to ensure that a mutually convenient date and time is agreed.
• Ensure that families are appropriately reminded of their appointments.
• Provide a courteous and efficient point of contact for families by telephone and email.
• Ensure that each parent is treated as an individual and their individual needs are met.
• Liaise with screeners and audiologists as necessary to ensure the smooth running of clinics, escalating queries to relevant clinicians and managers.
• Attend, participate in and take notes of team meetings.
• Ensure all clinical systems are updated appropriately.
• Ensure clinical supplies are provided to our different sites.

Person Specification

Knowledge

Essential

• Minimum Grade C in GCSE English and Maths or equivalent

Skills

Essential

• Ability to communicate clearly in writing, face-to-face and on the phone
• Proficient IT skills (MS Word, Excel, Outlook, databases)
• Good time management and organisational skills

Experience

Essential

• Experience of working in a customer-focused environment

Desirable

• Experience of working in a health-care setting
• Experience of using NHS / NHSP databases

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Children & Young People's Audiology Centre, South Wing, Block C, 2nd floor, St Thomas' Hospital

Westminster Bridge Road

London

SE1 7EH

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)