Universal Services Administrator - Enuresis

Guy's and St Thomas' NHS Foundation Trust

This job is now closed

Job summary

We are delighted to be in a position to advertise for a Universal Services Administrator focusing on Enuresis within School Nursing, part of Evelina Community Services.

The successful candidate will join a team of Universal Services Administrators (USAs) who support the School Nurse teams to provide a seamless service to children and young people across mainstream schools in Lambeth and Southwark, and for children and young people educated other than at school in Lambeth. The team consists of service managers, school nurses, and public health assistants who are led by specialist school nurse team leaders.

Main duties of the job

Coordinate the Enuresis clinics in Lambeth and Southwark
Coordinate and deliver the Enuresis alarm clinics
Monitor the Enuresis generic inbox, ensuring emails are processed promptly
Process referrals and add them to the department database
Maintain departmental databases in a timely and accurate Assist with the collation of data as required.
Typing and formatting of letters, reports, policies, minutes, presentations, statistics and general correspondence/ documents, as required, using Microsoft Office and other software
Manage department training
Provide high-quality administrative support to the This may include booking training dates/venues, booking meeting rooms and hospitality, organising audio-visual equipment, ordering department supplies such as stationery plus any other ad hoc duties
To support the monitoring the safety and maintenance of equipment used in clinical areas e.g. weighing scales and length/height measuring
Act as the first point of call for all patient queries to the service and provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service
Provide advice and support to new or less experienced employees on administrative
To have an understanding of child protection issues relating to the safeguarding of vulnerable children and young people

About us

We are guided by our values. Our values have been developed in close collaboration with staff who strive to provide our patients with exceptional care every day:

Our Values

Put patients first
Take pride in what we do
Respect others
Strive to be the best
Act with Integrity

Date posted

02 July 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year pa

Contract

Permanent

Working pattern

Part-time

Reference number

196-A&C423

Job locations

Community

London

SE11 4TH

Job description

Job responsibilities

Providing a one stop shop for all Service users

Processing all electronic communication

Booking appointments for service users

Responding to enquiries via email and telephone and signposting service users

Maintaining departmental database

Job description

Job responsibilities

Providing a one stop shop for all Service users

Processing all electronic communication

Booking appointments for service users

Responding to enquiries via email and telephone and signposting service users

Maintaining departmental database

Person Specification

Education

Essential

Good general education with English and Maths to GCSE Grade C standard or equivalent
NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g. experience in administrative roles

Desirable

Minimum 55+ wpm typing speed

Experience

Essential

Proven business administration experience which demonstrates the understanding of the key functions to providing an admin support service
Considerable demonstrable experience working in a customer service setting

Desirable

Experience working with children

Skills/ Knowledge/ Ability

Essential

Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
Excellent organisational skills and attention to detail
Able to demonstrate excellent written English including grammar, punctuation and structuring written text
Confidence in making decisions when dealing with competing priorities
Professional Telephone Manner
Ability to handle confidential and sensitive information appropriately
Ability to multi task, and work methodically in a busy environment to meet deadlines
Experience of working with hospital administration systems

Other

Essential

To be flexible in their approach to the work, according to priorities and changing organisational systems
Professional Telephone Manner

Person Specification

Education

Essential

Good general education with English and Maths to GCSE Grade C standard or equivalent
NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g. experience in administrative roles

Desirable

Minimum 55+ wpm typing speed

Experience

Essential

Proven business administration experience which demonstrates the understanding of the key functions to providing an admin support service
Considerable demonstrable experience working in a customer service setting

Desirable

Experience working with children

Skills/ Knowledge/ Ability

Essential

Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
Excellent organisational skills and attention to detail
Able to demonstrate excellent written English including grammar, punctuation and structuring written text
Confidence in making decisions when dealing with competing priorities
Professional Telephone Manner
Ability to handle confidential and sensitive information appropriately
Ability to multi task, and work methodically in a busy environment to meet deadlines
Experience of working with hospital administration systems

Other

Essential

To be flexible in their approach to the work, according to priorities and changing organisational systems
Professional Telephone Manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information