Job summary
An exciting opportunity has arisen for a Manager within the Facilities Department at Guy's Hospital. The successful candidate will play an integral part in the delivery of all facilities services, including Housekeeping and Patient Food Services along with the general physical environment of the hospital site.
The post holder will act as an account manager and point of liaison/escalation for all Essentia services to the clients and will have responsibility for:
- Operational processes: strategic planning, escalating issues, monitoring of compliance.
- Workforce: monitoring and influencing workforce allocations, procedures and systems meeting statutory requirements, management of operational teams, leadership through change, training and development.
- Health & Safety: ensuring good standards are adhered to throughout the building, responding to emergency issues, responsible for supporting fire evacuation process, carry out audits of services and their effectiveness.
- Financial Management: to take an active role in managing costs, business planning and business plans.
- Communication: to understand and support specific IT requirements, lead in implementation of policies relating to facilities, communicate with wide range of providers.
The successful candidate will have management experience as well as demonstrable leadership skills in supporting a team in a fast paced customer facing environment.
Main duties of the job
The post holder takes specific responsibility for ensuring all facilities services, namely Housekeeping and Patient Food Services and the general physical environment in specific hospital site buildings, are serviced and maintained in a timely, efficient, and cost effective way.
The post holder acts as an account manager and point of liaison/escalation for all Essentia services to the clients using the Guy's Hospital buildings and manages client relationships on a day-to-day basis. They liaise between operational line managers and other Essentia services, working closely with the Essentia Helpdesk as the first point of contact regarding operational issues.
The post holder reviews and reports on the day-to-day performance standards of facilities contract providers working in the building. A key element of the role is focusing upon a continuous improvement of productivity, efficiency and service to the clients.
About us
Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.
We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities.
We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Person Specification
Qualifications/Education
Essential
- Professional knowledge acquired through a degree or equivalent, plus specialist knowledge acquired through a post-graduate course and experience to masters equivalent level.
- Evidence of sustained personal and professional development.
Desirable
- BIFM membership
- IOSH safety Certificate
Previous Experience
Essential
- Experience of introducing new ways of working and achieving operational efficiency and improvement gains.
- Substantive knowledge and proven track record in building management /management of provision of FM services.
- Solid understanding of the changing NHS environment.
- Extensive experience of working within large and complex facilities management department and within a multidisciplinary NHS environment
- Sound financial and budget management experience. Must be able to report on figures clearly and accurately.
- Demonstrable line management experience. Ability to motivate and lead a team
- A strong record of managing clients' needs while maintaining high standards of service delivery.
- Highly developed communication and Influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the clients performance expectation
Desirable
- Management of facilities management operational service within an NHS or healthcare environment.
Skills/Knowledge/Ability
Essential
- Health & safety knowledge
- Previous experience of managing external service providers
- Problem solving - ability to analyse problems and to develop practical and workable solutions
- High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude.
- Customer service orientation with an ability to see the client perspective
- Excellent inter-personal and communications skills, with a track record in tracking and reporting of service standards.
- Ability to prioritise and plan work programs in the face of competing demands and manage their time effectively.
- Ability to manage and deliver to deadlines and within resources.
- A strong sense of personal and team accountability for services.
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals.
Person Specification
Qualifications/Education
Essential
- Professional knowledge acquired through a degree or equivalent, plus specialist knowledge acquired through a post-graduate course and experience to masters equivalent level.
- Evidence of sustained personal and professional development.
Desirable
- BIFM membership
- IOSH safety Certificate
Previous Experience
Essential
- Experience of introducing new ways of working and achieving operational efficiency and improvement gains.
- Substantive knowledge and proven track record in building management /management of provision of FM services.
- Solid understanding of the changing NHS environment.
- Extensive experience of working within large and complex facilities management department and within a multidisciplinary NHS environment
- Sound financial and budget management experience. Must be able to report on figures clearly and accurately.
- Demonstrable line management experience. Ability to motivate and lead a team
- A strong record of managing clients' needs while maintaining high standards of service delivery.
- Highly developed communication and Influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the clients performance expectation
Desirable
- Management of facilities management operational service within an NHS or healthcare environment.
Skills/Knowledge/Ability
Essential
- Health & safety knowledge
- Previous experience of managing external service providers
- Problem solving - ability to analyse problems and to develop practical and workable solutions
- High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude.
- Customer service orientation with an ability to see the client perspective
- Excellent inter-personal and communications skills, with a track record in tracking and reporting of service standards.
- Ability to prioritise and plan work programs in the face of competing demands and manage their time effectively.
- Ability to manage and deliver to deadlines and within resources.
- A strong sense of personal and team accountability for services.
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
