Job summary
Under the direction of the Hotel Service Manager and working very closely with the hotel service team, you will need to monitor the activity of the 3 buildings. This includes the 2 main reception and 3 main waiting areas where you will provide service efficient, prompt, courteous, trouble free and proactive service to patients and visitors. You will also look after the hospitality areas with-in the consulting rooms and the sub wait areas the are station on each floor. You will also work closely with the other members of the hotel service team regarding ordering.
To ensure the above is carried out efficiently and effectively and that a high standard of front of house porter/concierge services is maintained and to ensure compliance with current policies, procedures and guidelines set out for the clinic in keeping with:
- Vision and Values of the Private Patient Directorate
- The Royal Brompton & Harefield Policies and Protocols
The post holder will comply with clinical governance and take part in any inspection requested by statutory bodies such as Health and safety or CQC.
Main duties of the job
- Ensures that a courteous service is provided by adhering to the Wimpole Street clinic's Welcome Standards to all Patients, Visitors, Consultants and
- Check the admission list daily and communicate accordingly with the admin, nursing staff and if necessary, with any other key people in the
- To be competent in following the departmental emergency procedures including Fire Alarm, Cardiac Arrest, loss of Switchboard or loss of pager system and any other emergency procedures related to the Front
- Monitor and authorise entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of
- To assist with and co-ordinate any relevant queries by all
- To assist staff to maintain a safe and secure workplace.
- To assist with and co-ordinate all deliveries to the clinic ensuring the goods material reaches the right
- Ensures that wheelchairs, portable ramps, umbrellas are available and is informed of their whereabouts.
- Promote and abide by private patient gold standard of customer care ensure that professional Customer Service Standards are consistently being
- Provide assistant in the movement of patients in and around all building, including providing portable ramps, wheelchair and assisting staff with moving and handling.
- Deals with issues, requests, and enquiries promptly and courteously, notifying the individuals concerned and follows up
About us
The Royal Brompton Hospital was set up in 1840 by a gentleman by the name of Phillip Rose, he did this to help stop the spread of tuberculosis. The Brompton then went to be world leading in the help with hart and lung Disease. The trust merged with GSTT last year to make it one of the biggest trust in the UK.
Core Values for Trust Staff in Relation to Infection Prevention and Control All Trust staff:
- Act as a role model and champion for the highest standards of all aspects of infection prevention and control and implementation of all Infection Prevention and Control Trust policies and
- Demonstrate respect for the roles and endeavours of others, in implementing good standards of hand
- Value and recognise the ideas and contributions of colleagues in their endeavours to reduce the incidence of healthcare associated
Job description
Job responsibilities
- To arrive for and depart from the clinic at the stipulated times dressed in the uniform provided by the trust and in line with the dress code.
- Ensure the clinic is open on time ready for operation and inspect the clinic before the opening and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of intrusion and ensure security of doors and
- To assist with and co-ordinate any relevant queries by all
- Monitor and authorise entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of
- To be competent in following the departmental emergency procedures including Fire Alarm, Cardiac Arrest, loss of Switchboard or loss of pager system and any other emergency procedures related to the Front
- Check the admission list daily and communicate accordingly with the admin, nursing staff and if necessary, with any other key people in the
- Ensures that a courteous service is provided by adhering to the Wimpole Street clinics Welcome Standards to all Patients, Visitors, Consultants and
- To be the first point of call to meet and greet all visitors and to assist, direct and inform all users of the clinic on entry to the premises
- To be the first point of call to meet and greet all visitors and to assist, direct and inform all users of the clinic on entry to the
Job description
Job responsibilities
- To arrive for and depart from the clinic at the stipulated times dressed in the uniform provided by the trust and in line with the dress code.
- Ensure the clinic is open on time ready for operation and inspect the clinic before the opening and adjust security systems, equipment, and machinery to ensure operational use and to detect evidence of intrusion and ensure security of doors and
- To assist with and co-ordinate any relevant queries by all
- Monitor and authorise entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of
- To be competent in following the departmental emergency procedures including Fire Alarm, Cardiac Arrest, loss of Switchboard or loss of pager system and any other emergency procedures related to the Front
- Check the admission list daily and communicate accordingly with the admin, nursing staff and if necessary, with any other key people in the
- Ensures that a courteous service is provided by adhering to the Wimpole Street clinics Welcome Standards to all Patients, Visitors, Consultants and
- To be the first point of call to meet and greet all visitors and to assist, direct and inform all users of the clinic on entry to the premises
- To be the first point of call to meet and greet all visitors and to assist, direct and inform all users of the clinic on entry to the
Person Specification
EXPERIENCE & KNOWLEDGE
Essential
- ooWorking within the 4/5-star hotel industry or Private Hospital or in similar experience of working in an environment with direct customer contact
Desirable
- EXPERIENCE & KNOWLEDGEoWorking within the 4/5-star hotel industry or Private Hospital or in similar experience of working in an environment with direct customer contact.oExperience working in private hospital or 4/5-star hotel oKnowledge of the Health and Safety procedure oKnowledge of Emergency procedure
SKILLS & ABILITIES
Essential
- oNumerate accurate and methodical oTo have good interpersonal communication skills oFlexibility to respond to the needs of the department oGood team player oCustomer Care skills oAbility to work shifts
Desirable
PERSONAL QUALITIES
Essential
- oFlexible oSmart appearance oPunctual oEnthusiastic oPleasant disposition oCaring nature oProfessional and confident oPay attention to detail oCourteous, self-disciplined and self- motivated
Desirable
- oAbility to take ownership oClear speaking voice
OTHER REQUIREMENTS
Essential
- oReliable and trustworthy
Person Specification
EXPERIENCE & KNOWLEDGE
Essential
- ooWorking within the 4/5-star hotel industry or Private Hospital or in similar experience of working in an environment with direct customer contact
Desirable
- EXPERIENCE & KNOWLEDGEoWorking within the 4/5-star hotel industry or Private Hospital or in similar experience of working in an environment with direct customer contact.oExperience working in private hospital or 4/5-star hotel oKnowledge of the Health and Safety procedure oKnowledge of Emergency procedure
SKILLS & ABILITIES
Essential
- oNumerate accurate and methodical oTo have good interpersonal communication skills oFlexibility to respond to the needs of the department oGood team player oCustomer Care skills oAbility to work shifts
Desirable
PERSONAL QUALITIES
Essential
- oFlexible oSmart appearance oPunctual oEnthusiastic oPleasant disposition oCaring nature oProfessional and confident oPay attention to detail oCourteous, self-disciplined and self- motivated
Desirable
- oAbility to take ownership oClear speaking voice
OTHER REQUIREMENTS
Essential
- oReliable and trustworthy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
