Job summary
An exciting opportunity has arisen in Oncology for the role of a Band 6 Deputy Service Manager (DSM).
The DSM provides the line management of a busy administrative team comprising different roles in both clinical and non-clinical areas. This team is responsible for the provision of a high quality administrative support service to the consultants and clinical teams.
We are looking for an enthusiastic manager with a strong operational background who is passionate about improving healthcare services.
Main duties of the job
The Deputy Service Manager will plan and oversee the day to day organisation of all administrative staff within the department, this will require working autonomously to understand and drive operating targets, budget controls, and relevant HR management.
The DSM will also plan and organise the administrative service within the department, setting the goals of the administrative service in order to fit in with the demands of the services..
Set objectives and review performance of service staff, identifying individual training and development needs and promote continued personal and professional development.
Support the monitoring of compliance with internal and external governance and best practice requirements with the medical secretarial services.
About us
We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, and neighbouring NHS organisations, local authorities and charitable bodies and GPs.
We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.
Job description
Job responsibilities
- Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service.
- Ensure that effective systems are in place to maintain service delivery in the event of staff absences.
- Exercise delegated authority on behalf of the Service Manager, Clinical leads and Matrons to resolve day-to-day management issues within the service, organising and reallocating work where situations change due to variations to the work load and staffing availability.
- Day to day managerial responsibility for all administrative and clerical staff supporting the service.
- Set objectives and review performance of service staff, identifying individual training and development needs and promote continued personal and professional development.
- Manage annual leave, sickness, disciplinary and performance issues in line with Trust policies and the effective delivery of service.
- Delegated authority to undertake complaint investigation where appropriate.
- Delegated authority to resolve PALS issues and implement outcomes of root cause analyses, serious incident investigations and PALS issues.
Job description
Job responsibilities
- Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service.
- Ensure that effective systems are in place to maintain service delivery in the event of staff absences.
- Exercise delegated authority on behalf of the Service Manager, Clinical leads and Matrons to resolve day-to-day management issues within the service, organising and reallocating work where situations change due to variations to the work load and staffing availability.
- Day to day managerial responsibility for all administrative and clerical staff supporting the service.
- Set objectives and review performance of service staff, identifying individual training and development needs and promote continued personal and professional development.
- Manage annual leave, sickness, disciplinary and performance issues in line with Trust policies and the effective delivery of service.
- Delegated authority to undertake complaint investigation where appropriate.
- Delegated authority to resolve PALS issues and implement outcomes of root cause analyses, serious incident investigations and PALS issues.
Person Specification
Education and Qualifications
Essential
- Educated to degree level or equivalent knowledge, skills and experience.
- Evidence of recent Continuing Professional Development
Skills / Knowledge / Ability
Essential
- Effective communication skills both written and verbal including formal presentation skills, influencing and negotiating.
- IT literate, including competency in MS Office programmes and in particular in Excel.
Previous experience
Essential
- Evidence of supporting successful project and / or operational performance and improvement; including the development and monitoring of output and outcome measures
- Operational experience in supporting specific services including design, development, implementation and management of change in a multi-professional environment
- Experience of administering budgets and demonstrable evidence of individual, team, financial, process and change management
Desirable
- Knowledge and understanding of the changing NHS environment.
- Managing Consultants and junior doctors
Person Specification
Education and Qualifications
Essential
- Educated to degree level or equivalent knowledge, skills and experience.
- Evidence of recent Continuing Professional Development
Skills / Knowledge / Ability
Essential
- Effective communication skills both written and verbal including formal presentation skills, influencing and negotiating.
- IT literate, including competency in MS Office programmes and in particular in Excel.
Previous experience
Essential
- Evidence of supporting successful project and / or operational performance and improvement; including the development and monitoring of output and outcome measures
- Operational experience in supporting specific services including design, development, implementation and management of change in a multi-professional environment
- Experience of administering budgets and demonstrable evidence of individual, team, financial, process and change management
Desirable
- Knowledge and understanding of the changing NHS environment.
- Managing Consultants and junior doctors
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
