Job summary
The Cardiovascular Directorate is looking for an outstanding candidate to fill a challenging high-profile service manager (SM) role for a 12 - month fixed term period within Cardiology. The successful individual will be responsible for managing Cardiology Outpatients, Cardiac Diagnostics and the Bexley community service. As well as being responsible for overseeing the respective administrative processes in line with the Trust Elective Assurance policies and protocols, the role will be integral to coordinating OP clinic capacity to support the needs of four cardiology sub-specialties.
The SM will be responsible for the daily operational delivery and improvement of Cardiology OP services and a complex and challenging recovery agenda following the pandemic. As well as overseeing a team of admin and clerical staff, they will work in close-knit teams with Clinical Leads, Senior Nurses and Cardiac Physiologists as well as providing management and oversight to the admin and clerical team for these areas.
The SM will also be key instrumental in continuing the patient pathways already embedded between GSTT and RBH for whilst also supporting the DGM with identifying collaborative working with Trusts delivering care across the south east London Acute Provider Collaborative (APC) partnership.
Main duties of the job
The successful applicants will have excellent communication skills, a commitment to patient care and performance delivery along with extensive administration assurance and workforce management experience.
You will be highly collaborative, systematic and rigorous in your approach, with a high level of emotional intelligence.
A strong track-record of successful delivery is essential as is a passionate desire to make a difference and improve the service.
If you believe you have the skills, enthusiasm and ambition to join our team we would love to hear from you.
About us
Working for our organisation
The individual will work with an established, committed and experienced multi-disciplinary team; General Manager, Deputy General Manager, Clinical Director, Head of Nursing, and Clinical Leads.
The directorate has a commitment to providing an inclusive workplace for all our staff and we are seeking talented staff to build a diverse workforce which reflects the patients and population that we serve.
If you are shortlisted you will be asked to make a presentation to a stakeholder panel on a topic you will be given. If you are successful at Stakeholder panel you will be invited to interview.
Job description
Job responsibilities
Essential Criteria
- Educated to degree level or equivalent knowledge, skills and experience.
- Evidence of recent Continuing Professional Development
- Evidence of managing successful project and / or operational performance and improvement; including the development and monitoring of output and outcome measures.
- Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment.
- Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management
- Knowledge of operations and / or project management methodologies and techniques.
- Knowledge of contract management.
- Understanding and track record of successful change and project management.
- Effective people and project management skills.
Other requirements
- Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills.
- Excellent management skills including motivating and coaching staff.
- Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively.
- Ability to find innovative ways of solving or pre-empting problems.
- IT literate, including competency in MS Office programmes and in particular in Excel.
Job description
Job responsibilities
Essential Criteria
- Educated to degree level or equivalent knowledge, skills and experience.
- Evidence of recent Continuing Professional Development
- Evidence of managing successful project and / or operational performance and improvement; including the development and monitoring of output and outcome measures.
- Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment.
- Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management
- Knowledge of operations and / or project management methodologies and techniques.
- Knowledge of contract management.
- Understanding and track record of successful change and project management.
- Effective people and project management skills.
Other requirements
- Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills.
- Excellent management skills including motivating and coaching staff.
- Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively.
- Ability to find innovative ways of solving or pre-empting problems.
- IT literate, including competency in MS Office programmes and in particular in Excel.
Person Specification
Knowledge
Essential
- Educated to degree level or equivalent knowledge, skills and experience
- Evidence of recent continuing professional development
Desirable
- Understanding of lean methodology
Experience
Essential
- Evidence of managing successful project and / or operational performance and improvement; including the development and monitoring of outcome measures
- Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment
- Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management
Desirable
- Knowledge and understanding of the changing NHS environment
Skills
Essential
- Knowledge of operations and / or project management methodologies and techniques
- Effective people and project management skills
- Use analytical and judgement skills including understanding and application of complex statistical and numerical data
- Work flexibly and prioritise in response to changing demands and requirements
- Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills
- Excellent management skills including motivating and coaching staff
Person Specification
Knowledge
Essential
- Educated to degree level or equivalent knowledge, skills and experience
- Evidence of recent continuing professional development
Desirable
- Understanding of lean methodology
Experience
Essential
- Evidence of managing successful project and / or operational performance and improvement; including the development and monitoring of outcome measures
- Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment
- Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management
Desirable
- Knowledge and understanding of the changing NHS environment
Skills
Essential
- Knowledge of operations and / or project management methodologies and techniques
- Effective people and project management skills
- Use analytical and judgement skills including understanding and application of complex statistical and numerical data
- Work flexibly and prioritise in response to changing demands and requirements
- Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills
- Excellent management skills including motivating and coaching staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
