Job summary
An exciting opportunity has arisen for maternity cover as a Team leader within the Paediatric Allergy admin team at the Evelina Children's Hospital.
This post requires excellent management and operational skills with a proactive and flexible approach. The post holder will work closely with our admin staff to ensure smooth running of the service.
With the support of the Assistant Service Manager, the role will act as a key point of contact for the administrative and clinical teams in the management of activity and co-ordination.
This is a great opportunity for a keen proactive individual to take the next step in their career playing a crucial role in transforming the service. If you are looking for a role where you can use your administrative skills and experience and make a real difference to patients and service users, we would welcome your application.
If you want to work alongside motivated, passionate and visionary colleagues, come and work for Paediatric Allergy!
Informal conversations can be arranged after shortlisting has been completed by contacting Belinda Buckthorpe, Assistant Service Manager, by email, belinda.buckthorpe@gstt.nhs.uk
Main duties of the job
- Lead the provision of a high quality, comprehensive and efficient administrative service.
- Organise and administer meetings, taking comprehensive minutes and ensuring timely dispatch of papers, highlighting actions.
- Provide PA support including diary management and arranging meetings and appointments via the calendar system with both external and internal personnel.
- Responsible for the day-to-day management of the team and ensure that that staff are managed in line with Trust Policies.
- Review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs as well as performance/conduct issues as appropriate.
- Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care.
- Prepare and produce reports/spreadsheets, presentations and other documents as requested using the format required by the team.
- Prepare acknowledgement letters and draft replies where required.
- Make travel arrangements, booking venues and catering arrangements for meetings and conferences.
- Provide dictation and typing services, including audio and direct dictation as required.
- Cover full PA and secretarial support to named individuals as required.
- Support in the implementation of projects, with minimal supervision to agreed goals and agreed timescales.
About us
The Children's Allergy service is part of the Evelina London Children's Hospital, this role in the Children's Allergy department will involve Outpatient and day case administration with some ward and reception cover as well as some staff supervision and management.
The Children's Allergy service is one of the largest in the Evelina London and is recognised as a leading centre in Europe.
The post-holder will be one of three medical secretaries for the service and will be based in the Otter Outpatients unit in St Thomas' Hospital.
Job description
Job responsibilities
The Team Leader will be responsible for the day-to-day running of the department. They will need to ensure the integration of clinics in accordance with agreed objectives, targets, quality standards, controls and resource constraints. Initiative and independent judgement are essential, as the post holder will need to make decisions to facilitate effective working practices and assist with the change management processes undertaken within the service
Your role will be to operationally manage the services, provide clear leadership and ensure delivery against our performance goals. Working closely with the assistant service manager, clinicians, managers and other staff across the Trust. You will provide leadership and advice to your teams to help deliver high standards of care and quality, patient-centred service with an ethos around continuous improvement.
You will be self-motivated and able to work autonomously at pace. You will be effective in managing your time, workload and priorities.. You will be focused on outcomes and motivated by your drive to deliver the highest quality care while ensuring the best possible patient experience.
In order to be short-listed, you will be expected to provide a succinct and evidence-based supporting statement which demonstrates that you fulfil the essential requirements for the position.
Job description
Job responsibilities
The Team Leader will be responsible for the day-to-day running of the department. They will need to ensure the integration of clinics in accordance with agreed objectives, targets, quality standards, controls and resource constraints. Initiative and independent judgement are essential, as the post holder will need to make decisions to facilitate effective working practices and assist with the change management processes undertaken within the service
Your role will be to operationally manage the services, provide clear leadership and ensure delivery against our performance goals. Working closely with the assistant service manager, clinicians, managers and other staff across the Trust. You will provide leadership and advice to your teams to help deliver high standards of care and quality, patient-centred service with an ethos around continuous improvement.
You will be self-motivated and able to work autonomously at pace. You will be effective in managing your time, workload and priorities.. You will be focused on outcomes and motivated by your drive to deliver the highest quality care while ensuring the best possible patient experience.
In order to be short-listed, you will be expected to provide a succinct and evidence-based supporting statement which demonstrates that you fulfil the essential requirements for the position.
Person Specification
Skills and Abilities
Essential
- Excellent interpersonal and communication skills face to face, on the telephone and in writing and sound numerical skills
- Ability to plan, organise and prioritise workload and that of more junior staff and meet deadlines
- Able to prepare reports (written and data) using a variety of software packages and present in an easy to read format
Desirable
- Understanding of Trust hospital and Community systems (i.e. PIMs - Patient Information Management System, Carenotes
Education and Qualifications
Essential
- GCSE's and A 'levels or equivalent.
- Track record of continuous professional and management development
Desirable
- Customer service qualification / training
Experience and Knowledge
Essential
- Experience of delivering administrative and clerical services within healthcare
- Experience of staff supervision including recruitment / retention / appraisal / first line disciplinary / training
- Proven ability to motivate a team to achieve goals
- Good IT skills, including experience of health information systems, Microsoft Office packages and advanced e-mail (Outlook or similar)
- Previous demonstrable experience of data collection, presentation and report writing
Desirable
- Experience of an administrative role within the NHS
- Track record of delivering innovation and service improvements
- Experience of an administrative role within the NHS
Person Specification
Skills and Abilities
Essential
- Excellent interpersonal and communication skills face to face, on the telephone and in writing and sound numerical skills
- Ability to plan, organise and prioritise workload and that of more junior staff and meet deadlines
- Able to prepare reports (written and data) using a variety of software packages and present in an easy to read format
Desirable
- Understanding of Trust hospital and Community systems (i.e. PIMs - Patient Information Management System, Carenotes
Education and Qualifications
Essential
- GCSE's and A 'levels or equivalent.
- Track record of continuous professional and management development
Desirable
- Customer service qualification / training
Experience and Knowledge
Essential
- Experience of delivering administrative and clerical services within healthcare
- Experience of staff supervision including recruitment / retention / appraisal / first line disciplinary / training
- Proven ability to motivate a team to achieve goals
- Good IT skills, including experience of health information systems, Microsoft Office packages and advanced e-mail (Outlook or similar)
- Previous demonstrable experience of data collection, presentation and report writing
Desirable
- Experience of an administrative role within the NHS
- Track record of delivering innovation and service improvements
- Experience of an administrative role within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
