Job summary
International and Private Patients Liaison Officer
Guys and St Thomas' has ambitious plans to develop its private patient services and improve processes to support patient care and significantly increase income. This post is an exciting opportunity to join the International and Private Patients service working alongside clinicians and patients to provide a high quality.
Reporting to the International Service Manager for private healthcare, this role will be responsible for providing interpreting and liaison support to the patients and families, consultants, medical staff and other multidisciplinary professionals that have input in the care and management of Arabic-speaking private patients at Guys and St Thomas'.
Main duties of the job
The Private Patient Liaison Officer will also be responsible for providing an excellent liaison service to support both existing and new relationships with local Middle East Health Offices and other third parties who refer patients for private medical care.
The post holder will be expected to work with referring organisations in order to streamline access to Trust services and assist in managing patient pathways efficiently and offer a high-quality patient experience.
This is an exciting opportunity to join a developing team and have direct impact on patient care for Arabic speaking patients referred to GSTT.
About us
Following the merger of GSTT and Royal Brompton & Harefield in February 2021, private patient services within the combined trusts have merged to create one of the largest private patient teams within the NHS. Guys and St Thomas' Specialist Care provides a unique offering of specialist services across multiple sites and with significant plans to expand in the future.
Job description
Job responsibilities
To deliver professional Arabic interpreting & translation services within both clinical and non-clinical settings involving private patients, families, consultants, other clinical staff and managers.
To support the delivery of an effective and responsive liaison service between private patients, hospital administration teams, consultants, and local Embassies/Health Offices.
To support Guys and St Thomas' Specialist Care through active relationship building with Embassies and Health Offices by promoting clinical services, specialties and Consultants, in order to increase the contribution that private patient services make to NHS services.
Job description
Job responsibilities
To deliver professional Arabic interpreting & translation services within both clinical and non-clinical settings involving private patients, families, consultants, other clinical staff and managers.
To support the delivery of an effective and responsive liaison service between private patients, hospital administration teams, consultants, and local Embassies/Health Offices.
To support Guys and St Thomas' Specialist Care through active relationship building with Embassies and Health Offices by promoting clinical services, specialties and Consultants, in order to increase the contribution that private patient services make to NHS services.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent qualification or experience.
- Professional Arabic Interpreting, translation qualifications or equivalent experience.
- Demonstrable capability and capacity for service delivery in a large, complex acute hospital environment.
Desirable
- Multilingual translation qualifications. Good medical terminology knowledge
- Evidence of continual professional development.
Experience
Essential
- Experience of working with Embassy-sponsored adult and paediatric patients within a private healthcare setting.
- Knowledge and experience of developing relationships and referral pathways in a healthcare setting.
- Proven ability to liaise effectively within a multidisciplinary team based environment.
- Experience of providing interpreting and translation services
Desirable
- Lived and worked in the Middle East.
Experience
Essential
- Ability to write and speak fluently in both English and Arabic languages
- Knowledge of the MENA countries and in depth knowledge of Arabic cultural and expectations.
- Excellent inter-personal and communications skills, coupled with diplomacy and tact
- Ability and willingness to handle confidential information without compromising confidentiality or trust.
Desirable
- Knowledge of the UK private healthcare market and the NHS/PP challenging environment.
- Knowledge of the Middle east Healthcare markets.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent qualification or experience.
- Professional Arabic Interpreting, translation qualifications or equivalent experience.
- Demonstrable capability and capacity for service delivery in a large, complex acute hospital environment.
Desirable
- Multilingual translation qualifications. Good medical terminology knowledge
- Evidence of continual professional development.
Experience
Essential
- Experience of working with Embassy-sponsored adult and paediatric patients within a private healthcare setting.
- Knowledge and experience of developing relationships and referral pathways in a healthcare setting.
- Proven ability to liaise effectively within a multidisciplinary team based environment.
- Experience of providing interpreting and translation services
Desirable
- Lived and worked in the Middle East.
Experience
Essential
- Ability to write and speak fluently in both English and Arabic languages
- Knowledge of the MENA countries and in depth knowledge of Arabic cultural and expectations.
- Excellent inter-personal and communications skills, coupled with diplomacy and tact
- Ability and willingness to handle confidential information without compromising confidentiality or trust.
Desirable
- Knowledge of the UK private healthcare market and the NHS/PP challenging environment.
- Knowledge of the Middle east Healthcare markets.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
