Private Patient Pathway Coordinator

Job description

Job responsibilities

The successful applicant will be responsible for managing Self funded and Personalised Care Private patient pathways and responding to patient queries via phone and email.

The post holder must be IT literate and have the ability to navigate trust IT systems as well as monitor the utilisation of outpatient clinics.

The role requires the ability to liaise with all disciplines of staff i.e. Directorate Managers, Consultants, Nurses and administrative colleagues.

The successful candidate will work well as part of a team, be professional and personable at all times, able to multi-task as well as being able to work under pressure.

Candidates must be flexible to the needs of the service, attend meetings as and when necessary and have excellent communication skills. This is an opportunity join a great team and environment where you are enabled to develop.

The post holder will be required to support and guide private patients along all administrative aspects of their pathway through the hospital.

They will develop and maintain strong relationships with clinical teams, secretarial teams, insurance companies and embassies to ensure the specific needs of their patients are met.

Applicant will provide professional, welcoming and high quality customer service for patients whether that is at reception, on the phone, in writing, web access, text messages or any other new technology.

Person Specification

Education

Essential

• Good general education with English and Maths to GCSE standard or equivalent
• Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration

Desirable

• Customer services qualification/training
• Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel

Skills

Essential

• Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
• Ability to work both autonomously and in a team
• Ability to deal with difficult service users and challenging situations

Desirable

• Knowledge of PiMS & Compucare systems
• Knowledge of medical terminology/patient care

Experience

Essential

• Proven administrative Experience
• Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment

Desirable

• Experience of an administrative role within the NHS or other healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Guy's Hospital

Great Maze Pond

London

SE1 9RT

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)