Job summary
We are excited to be in a position to offer 1 Band 4 post as a Fracture Clinic Team Leader in the Outpatient Team within Orthopaedics. The post will be 37.5 hours a week at St Thomas on a rota shift pattern between 8am-6pm Monday to Friday. The post holder will be responsible for supporting our Outpatient Manager in the daily operational delivery of the service as well as interacting with patients, consultants, external stakeholders and healthcare referrers.
The successful applicant will have the ability to work as part of the team in order to deliver high quality customer service, display excellent communication skills, and an understanding of delivering private healthcare services. You will need to demonstrate commitment to care quality and performance delivery.You must be a team player with the ability to problem solve and work independently. A good understanding of the 18 week patient pathway and previous hospital administration experience is essential. This is an excellent opportunity for those looking to develop administrative experience in an expanding outpatient service. Previous employees have progressed to other roles as a result of the experience they gained within the department.
Closing date; 6ht October 2023
Interview date; 16th October 2023
Main duties of the job
- Duties and Responsibilities
The duties and responsibilities listed below are representative of the Administrator Team Lead role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.
closing date; 6th October 2023
About us
Department Information
The orthopaedic department is rapidly growing into one of London's largest orthopaedic services providing specialist tertiary interest in: Lower limb and Upper limb revision arthroplasty, surgery for young adult hip disorders, foot and ankle surgery, hand and wrist surgery, spinal surgery and patients with complex co-morbidities such as haemophilia and sickle cell disease.
Job description
Job responsibilities
Main Duties
- Lead the provision of a high quality, comprehensive and efficient administrative service.
- Organise and administer meetings, taking comprehensive minutes and ensuring timely dispatch of papers, highlighting actions.
- Provide PA support including diary management and arranging meetings and appointments via the calendar system with both external and internal personnel.
- Responsible for the day-to-day management of the team and ensure that that staff are managed in line with Trust Policies.
- Review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs as well as performance/conduct issues as appropriate.
- Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care.
- Prepare and produce reports/spreadsheets, presentations and other documents as requested using the format required by the team.
- Prepare acknowledgement letters and draft replies where required.
- Make travel arrangements, booking venues and catering arrangements for meetings and conferences.
- Provide dictation and typing services, including audio and direct dictation as required.
- Cover full PA and secretarial support to named individuals as required.
- Support in the implementation of projects, with minimal supervision to agreed goals and agreed timescales.
Job description
Job responsibilities
Main Duties
- Lead the provision of a high quality, comprehensive and efficient administrative service.
- Organise and administer meetings, taking comprehensive minutes and ensuring timely dispatch of papers, highlighting actions.
- Provide PA support including diary management and arranging meetings and appointments via the calendar system with both external and internal personnel.
- Responsible for the day-to-day management of the team and ensure that that staff are managed in line with Trust Policies.
- Review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs as well as performance/conduct issues as appropriate.
- Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care.
- Prepare and produce reports/spreadsheets, presentations and other documents as requested using the format required by the team.
- Prepare acknowledgement letters and draft replies where required.
- Make travel arrangements, booking venues and catering arrangements for meetings and conferences.
- Provide dictation and typing services, including audio and direct dictation as required.
- Cover full PA and secretarial support to named individuals as required.
- Support in the implementation of projects, with minimal supervision to agreed goals and agreed timescales.
Person Specification
Qualifications / Education
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
Previous experience
Essential
- Extensive administration experience which demonstrates the understanding of the key functions to providing an admin support service
- Experience working in a customer service setting
Skills/knowledge/ability
Essential
- Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
- Ability to work as part of a team as well as using own initiative
- Excellent organisational skills and attention to detail
- Confidence in making decisions when dealing with competing priorities
- Able to demonstrate excellent written English including grammar, punctuation and structuring written text
- Ability to work methodically in a busy environment and meet deadlines
- Ability to develop and maintain good working relationships with all levels of staff
- Ability to handle confidential and sensitive information appropriately
Person Specification
Qualifications / Education
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
Previous experience
Essential
- Extensive administration experience which demonstrates the understanding of the key functions to providing an admin support service
- Experience working in a customer service setting
Skills/knowledge/ability
Essential
- Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
- Ability to work as part of a team as well as using own initiative
- Excellent organisational skills and attention to detail
- Confidence in making decisions when dealing with competing priorities
- Able to demonstrate excellent written English including grammar, punctuation and structuring written text
- Ability to work methodically in a busy environment and meet deadlines
- Ability to develop and maintain good working relationships with all levels of staff
- Ability to handle confidential and sensitive information appropriately
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
